Joseph Weil | Page 17

Pleasantly Surprised I was originally on site for service. When the diagnostic was presented to me-$1700 just to bring back to road worthy, I couldn’t in good conscious in I was originally on site for service. When the diagnostic was presented to me-$1700 just to bring back to road worthy, I couldn’t in good conscious invest that type of capital into a car I already had major reservations about. Joe from service brought Mike from sales over to me to discuss my options. Mike was easy going and genuine. I immediately took a liking to him and we got on just like old friends hanging out for the afternoon. He took the time to get my background and situation. He presented a couple of different options and made all the adjustments when I raised concerns. He also kept asking about my time and how my schedule looked throughout the afternoon. It was a complete 180 from my last horrific experience that put me into the vehicle that now demanded $1700. It was honestly quick and painless, with all the other departments coming in on queue as we progressed on the deal. Everyone involved from Joe in service, Mike in sales, to Bailey in Finance-they were also respectful of my time. Even the floor manager checked in with me from time to time. I would have lost money on how this scenario would have played out had you asked me beforehand-with my prior experience and just preconceived notions of dealerships in general. It was an organic experience-not too much attention nor absent of my needs on any level. I went in thinking I was having service to a car I planned on dumping within a year, to accelerating that plan by a year to that very day. Now I have a vehicle I absolutely love and feel safe in with that $1700 allocated to a new car instead of the crap with wheels I was riding around while rapidly depreciating daily. All my parameters were met. I will be recommending that anyone in the market go see Mike & company! More

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