Josh Bouffard | Page 5

polite, attentive. very good listener. very fast service, kept in the loop the whole time. very good listener. very fast service, kept in the loop the whole time. More

by onepcatatime31 Verified Customer Verified Customer

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Great experience. Barbara has always done us right. This is the third truck we’ve bought from her and everything is always excellent. Barbara has always done us right. This is the third truck we’ve bought from her and everything is always excellent. More

by coreywilleford Verified Customer Verified Customer

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Easy access to him when waiting on my truck. Process was easy and was home faster than expected. Process was easy and was home faster than expected. More

by joshmonigold Verified Customer Verified Customer

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Took longer than expected, 15 word minimum is silly, who's bright idea was this? who's bright idea was this? More

by bntabor Verified Customer Verified Customer

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I was charged to when they broke my lugnut, 300. 00 dollars to replace it. 00 dollars to replace it. More

by Vernice Jones Verified Customer Verified Customer

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Every time i go hes pretty much been the one to always take care of me and help me with what i need ! Great worker! Good service take care of me and help me with what i need ! Great worker! Good service More

by Alicia salas Verified Customer Verified Customer

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The service department got to me right at my service appointment time. Josh, the service manager, was very polite and professional and explained everything. In fact, they got me back on the road sooner appointment time. Josh, the service manager, was very polite and professional and explained everything. In fact, they got me back on the road sooner than I had expected. More

by jsmith@crestps.com Verified Customer Verified Customer

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Took 6 weeks to get floor mats that were owed to me. Not 1 person apologized for the inconvenience Not 1 person apologized for the inconvenience More

by leightxx Verified Customer Verified Customer

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Edwin was fantastic. From his follow up to his follow through, he alone was the reason why we continued to do business here. Brad had the wrong parts ordered for the runn From his follow up to his follow through, he alone was the reason why we continued to do business here. Brad had the wrong parts ordered for the running boards, so Edwin was able to find the correct parts after they were installed and was able to get this resolved. Kept us updated on each step of the process with appropriate timelines. If anyone is to be modeled for best practices, Edwin is the gold standard. Barbara Choate was fine but after our test drive and agreement to purchase the vehicle, she wasn’t responsive and kept deferring to the sales manager Brad for everything. Brad Staples, the sales manager, was cold and distant. Was not welcoming at all during any of the follow up visits to get the accessories installed on my vehicle. Disappointed with his lack of service and support. Took him 3 weeks to order parts and schedule the install. Not sure why it took that long and he never apologized for the delays nor did he explain why it took that long to get it sorted. Armando, the finance manager, got us through the paperwork quickly. Upsold us on some products in exchange for a better interest rate. That exchange wasn’t the best as it made us feel like we were taken advantage of. Typical sales tactic, not appreciated. Josh Bouffard, met us on the first trip to install accessories. Did not run down any of the parts to validate correct parts and did not provide a timeline for completion. Not sure why we even spoke with him. Totally useless interaction. What’s he there for anyway? Overall, the experience we had at this dealership was 2 of 5 stars. Only because we got a decent price for the truck and Edwin got us sorted out when no one else could. Definitely would not recommend purchasing from this dealership. Service however, impeccable, as long as you work with Edwin. More

by Joshua Fraga Verified Customer Verified Customer

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Excellent customer service, very professional didn’t have to wait for a long time. Thank you!! to wait for a long time. Thank you!! More

by mcrank Verified Customer Verified Customer

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