Josh Ficken
Josh Ficken at Robert Brogden's Hays GMC
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Josh Ficken

Sales & Leasing Consultant

Robert Brogden's Hays GMC

108 E 13th St
Hays, KS 67601

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4.4
5 Reviews

Josh has been in the automobile business for over 5 years, and his ability to connect with his customers is unparalleled. His ready smile sets people at ease. Friendly and honest communication are what being a people person is all about and so many of Josh’s customers become like friends and family to him. Married with 2 children and way too many dogs, Josh loves the Kansas City Chiefs, sports, and when he is not at work, he can be found in the great outdoors. Fishing and hunting are part of Josh’s life and serve as a counterpoint to his wealth of product knowledge and technological savvy where automobiles are concerned. It all adds up to happy customers who are comfortable with the technology aboard their new vehicles. All part of a satisfying experience for customers and the reason Josh smiles so easily.

4.4

5 Reviews

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5 Reviews of Josh Ficken

April 16, 2024

Dealership Rating
Employee Rating

I really appreciated the speed that they were able to get everything processed. It was nice to deal with people that value their customers time. More

by J.HEALER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 18, 2024

Robert Brogden's Hays GMC responded

Thank you for reaching out! We work hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

April 12, 2024

Dealership Rating
Employee Rating

Very friendly staff. was willing to work with me and my situation. was happy with the sales department More

by DRAKEALAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Pflaum

Apr 15, 2024

Robert Brogden's Hays GMC responded

Thank you so much for taking the time to let us know how happy you are with your sales experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

January 11, 2024

Dealership Rating
Employee Rating

Horrible customer service skills! Very rude and not very helpful!! Wouldn’t recommend if you are looking for a new vehicle! I know I definitely wont be going back! More

by KATE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Aaron Pflaum, Tony Aguilar

Jan 12, 2024

Robert Brogden's Hays GMC responded

Thank you for taking the time to leave us your review, Kate. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

December 23, 2023

Dealership Rating
Employee Rating

Brogden's dealership in Hays was very friendly and helpful. We were pleased with the service departments fast action on adding on our new accessories to our recent purchase. We were given a nice loan More

by brewsterfarms
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 26, 2023

Robert Brogden's Hays GMC responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

December 20, 2023

Dealership Rating
Employee Rating

They did a good job. Will most likely trade again when the miles are up to the best time to trade. More

by jimleecanf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2023

Robert Brogden's Hays GMC responded

Jim, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Chad Staab, Sales Manager cstaab@brogdenauto.com

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