Josh Herlo

"Worst Car Buying Experience of my Life! And I am 59"

- DMAXEY5 Verified Customer

I Love the new Car but, this was the Worst car buying experience of my life! And I am 59 years old. If I would have only known and checked all the reviews before, I would very purchase a car from Gurnee Hyundai. After negotiating over the phone with Leonidas Garcia for the cost of his new car and what they would pay me for my old car, I went in and still had to negotiate for over 3.5 hours on what he said he would do. After I signed the hand written contract of what the bottom line was I agreed and they agreed, when I went into the finance office the official paperwork was correct on the bottom line, but Leonidas Garcia padded the cost of the tax, documentary services & plate transfer fees and put them back in the top part of the cost of the new car and the paint shield. They sold from me $459.99 I agreed on the cost of the new car, the cost of the paint shied and what they were going to give me for my car. The other changes should have been accurate not inflated! I spent over 4.5 hours to purchase a new car. Then they only gave me one key and I when I went back in to get one Leonidas Garcia actually said did you negotiate for a 2nd key. Service got me one after a month long talk with Hyundai and spending over 13 hours in the sales office. I caught them in about 8 different lies. I hope you see this before you make a purchase from them and be very careful or better yet don’t go there. They will ripe you off.

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"Excellent"

- LDS86 Verified Customer

Professional ,honest and easy to schedule even if you just walk in. They do not pressure you but suggest what is needed. Willing to spend time explaining.

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"Called and made my appointment through Savannah, who did..."

- Wes Verified Customer

Called and made my appointment through Savannah, who did a fantastic job and was very pleasant to speak with. My salesperson, Alex, did a great job showing me the car and talking me through the process. Josh helped me in financing and helped me figure out my payment plan. I love the new car.

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"Got a great car and are very happy with it."

- ARTHURSCHECK Verified Customer

I think the amount of time it took to complete the transaction was longer than expected. I didn't care for the the way the price was determined, it was based somewhat on what the monthly payment I was willing to pay and was then just stretched out for a length to meet that amount.

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"Great People"

- CHRISTOPHER Verified Customer

I live in Kenosha, WI just north of Gurnee but I made the trip all the way down because the prices were good and as soon as I got there, Billy and Josh took me from start to finish with very little issues.

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"Great experience! I'm happy with my purchase. The whole..."

- Juan Verified Customer

Great experience! I'm happy with my purchase. The whole team helped me out with everything. I live in Orlando and I was able to purchase a. Vehicle through the phone due to the help provided by this team.

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"The customer service was great and everyone was very..."

- CRYSTAL.MAJORS Verified Customer

The customer service was great and everyone was very helpful. The amount of hidden fees were ridiculous. Sometimes a little pushy when trying selling vehicle.

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"Brian and Josh were a delight to work with. 10/10. They..."

- CARLYEREED Verified Customer

Brian and Josh were a delight to work with. 10/10. They made the entire experience a breeze. Very happy with my purchase. Thank you!

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"This is my second time purchasing a car from here and I..."

- MISSAEL.INIGUZ Verified Customer

This is my second time purchasing a car from here and I can't even imagine going anywhere else. Their customer service is top notch and they answered any and all questions I had. They have an amazing team that'll make you feel welcome, great energy, and best of all they give great deals. I wouldn't go anywhere but here when looking for my next car.

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"I had a nice experience from the time I initiated my..."

- DEB_A57 Verified Customer

I had a nice experience from the time I initiated my visit online through the time I drove my new car home. Very pleasant staff.

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