
28 Reviews of Josh Herlo
August 03, 2020
"Worst Car Buying Experience of my Life! And I am 59"
- DMAXEY5
I Love the new Car but, this was the Worst car buying experience of my life! And I am 59 years old. If I would have only known and checked all the reviews before, I would very purchase a car from Gurnee Hyundai. After negotiating over the phone with Leonidas Garcia for the cost of his new car and what they would pay me for my old car, I went in and still had to negotiate for over 3.5 hours on what he said he would do. After I signed the hand written contract of what the bottom line was I agreed and they agreed, when I went into the finance office the official paperwork was correct on the bottom line, but Leonidas Garcia padded the cost of the tax, documentary services & plate transfer fees and put them back in the top part of the cost of the new car and the paint shield. They sold from me $459.99 I agreed on the cost of the new car, the cost of the paint shied and what they were going to give me for my car. The other changes should have been accurate not inflated! I spent over 4.5 hours to purchase a new car. Then they only gave me one key and I when I went back in to get one Leonidas Garcia actually said did you negotiate for a 2nd key. Service got me one after a month long talk with Hyundai and spending over 13 hours in the sales office. I caught them in about 8 different lies. I hope you see this before you make a purchase from them and be very careful or better yet don’t go there. They will ripe you off.
Read MoreOther Employees Tagged: Leonides Garcia, Kristian Paul
July 16, 2020
"Excellent"
- LDS86
Professional ,honest and easy to schedule even if you just walk in. They do not pressure you but suggest what is needed. Willing to spend time explaining.
Read MoreOther Employees Tagged: Dan Ferille, Billy Carrion
June 29, 2020
"Called and made my appointment through Savannah, who did..."
- Wes
Called and made my appointment through Savannah, who did a fantastic job and was very pleasant to speak with. My salesperson, Alex, did a great job showing me the car and talking me through the process. Josh helped me in financing and helped me figure out my payment plan. I love the new car.
Read MoreOther Employees Tagged: Savannah Ray , Alex (Sales)
June 29, 2020
"Got a great car and are very happy with it."
- ARTHURSCHECK
I think the amount of time it took to complete the transaction was longer than expected. I didn't care for the the way the price was determined, it was based somewhat on what the monthly payment I was willing to pay and was then just stretched out for a length to meet that amount.
Read MoreOther Employees Tagged: Mike Lemm, Matthew Carter
June 26, 2020
"Great People"
- CHRISTOPHER
I live in Kenosha, WI just north of Gurnee but I made the trip all the way down because the prices were good and as soon as I got there, Billy and Josh took me from start to finish with very little issues.
Read MoreOther Employees Tagged: Billy Carrion
June 26, 2020
"Great experience! I'm happy with my purchase. The whole..."
- Juan
Great experience! I'm happy with my purchase. The whole team helped me out with everything. I live in Orlando and I was able to purchase a. Vehicle through the phone due to the help provided by this team.
Read MoreOther Employees Tagged: Matthew Carter, Savannah Ray
June 26, 2020
"The customer service was great and everyone was very..."
- CRYSTAL.MAJORS
The customer service was great and everyone was very helpful. The amount of hidden fees were ridiculous. Sometimes a little pushy when trying selling vehicle.
Read MoreOther Employees Tagged: Mike Lemm, Brian Ziolko
June 10, 2020
"Brian and Josh were a delight to work with. 10/10. They..."
- CARLYEREED
Brian and Josh were a delight to work with. 10/10. They made the entire experience a breeze. Very happy with my purchase. Thank you!
Read MoreOther Employees Tagged: Brian Ziolko
June 05, 2020
"This is my second time purchasing a car from here and I..."
- MISSAEL.INIGUZ
This is my second time purchasing a car from here and I can't even imagine going anywhere else. Their customer service is top notch and they answered any and all questions I had. They have an amazing team that'll make you feel welcome, great energy, and best of all they give great deals. I wouldn't go anywhere but here when looking for my next car.
Read MoreOther Employees Tagged: Roger De Vito, Pasha Nazarov
May 26, 2020
"I had a nice experience from the time I initiated my..."
- DEB_A57
I had a nice experience from the time I initiated my visit online through the time I drove my new car home. Very pleasant staff.
Read MoreOther Employees Tagged: Mike Lemm, Brian Ziolko