Josh Marshall | Page 2

Terrible service/ overpaid for vehicle/ lied to I traded my Kia Soul for a Kia Candenza back in Sept of last year. I knew the Cadenza was what I had wanted; I didnt test drive it; I simply wanted to I traded my Kia Soul for a Kia Candenza back in Sept of last year. I knew the Cadenza was what I had wanted; I didnt test drive it; I simply wanted to make sure the financing would work first. After that was handled, the Cadenza still needed to be detailed.(this was a Friday) So, they were going to give me a loaner for a few days. They gave me an Optima- that had a service engine light on. I mentioned it, but they said it would be fine.(who does that?) Well,I drove it home, and then could not get it started back up. They had to come a jump it. On Monday, I decided that maybe I was making a mistake. The Optima was a much bigger car and I knew the Cadenza would be as well. I could barely see over the hood. So I asked to test drive a few other smaller SUVs. After finding one, I went to talk to the finance manager and he said nothing could be done since the deal was already funded. Mind you, I still did not have the Cadenza yet. I did get the Cadenza (paid way too much for it), but was not happy. Later that week, the actual finance company called me from the "funding department" to verify everything to get the funding complete. What? The finance manager told me earlier that week that the deal had already been funded - even before I had the Cadenza. And my sales person? Well, he was off to another customer as soon as I went with the finance guy. (young guy with long guy with long dreads) Their motto must be "Quantity over Quality". Very sad. To top it off, I come to find their "service" department is only open Mon- Fri , 8-5. What kind of service can you give your customers during those hours? Some of us have an actual 8-5 job. I have NEVER come across a service department with those hours. They added " free oil changes" in my "deal".... well so much for that. I cant use it. And when I called and questioned the service department, they didnt even seem to care. This dealership OVERCHARGES, ADDS items in the financing that are NOT needed (but go over it so fast, that you dont have time to even read it!), and the customer service simply DOES NOT EXIST. They do not care that I am driving a car that I cannot see over the hood to park or take corners. Even more, I wrote a personal letter to management, and got NO REPLY. DO NOT GO TO THIS DEALERSHIP IF YOU VALUE GOOD, HONEST SERVICE. Valuable lesson learned. Lee Walling More

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great people nick was interested in what I wanted and needed did not have it on the lot but had it in 2 days put a hold sign on it until I could test drive /had ev nick was interested in what I wanted and needed did not have it on the lot but had it in 2 days put a hold sign on it until I could test drive /had everything approved before arriving More

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Great! Couldn’t ask for better service and help on finding the car for me! Dionte was very patient and helpful while we worked everything out with the insura Couldn’t ask for better service and help on finding the car for me! Dionte was very patient and helpful while we worked everything out with the insurance company. And thank you to josh for explaining everything thoroughly and getting everything i needed to complete this deal! More

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Great experience I had a great experience here. Their customer service was excellent. My salesperson was very patient and allowed me to take as much time as I needed t I had a great experience here. Their customer service was excellent. My salesperson was very patient and allowed me to take as much time as I needed to select the perfect car for my budget. They educated me on the things I needed to know like warranty and financing options. I would definitely recommend this dealership to my friends. More

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The best! I've been to many dealerships but Tim Davis and the carmazone team is the best experience that I've had in purchasing a car. I will let everyone I kno I've been to many dealerships but Tim Davis and the carmazone team is the best experience that I've had in purchasing a car. I will let everyone I know that they should allow carmazone get them in a car. Thanks for the great experience!!! More

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Good people, competitive prices. Very impressed with their slection of cars, as well as there sales, service and office staff. Everyone I've dealt with do what they say they will do. Very impressed with their slection of cars, as well as there sales, service and office staff. Everyone I've dealt with do what they say they will do. More

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Good deal Our salesman Jeff was very nice and helped us with our particular needs and I would recommend going to see him ! We felt like we received a good deal Our salesman Jeff was very nice and helped us with our particular needs and I would recommend going to see him ! We felt like we received a good deal! More

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Pleasantly Surprised All the folks at Carmazone were friendly and never pushy. I thought I would have to haggle to get a decent deal but the first proposal made by the dea All the folks at Carmazone were friendly and never pushy. I thought I would have to haggle to get a decent deal but the first proposal made by the dealership was right on. I was surprised. Found a lot in common with these down to earth people. I would recommend them to anyone any day. More

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Amazing We worked with jeff wasso and he was great! He went above and beyond to get us in a vehicle that worked for us. He treated us as if he had known is fo We worked with jeff wasso and he was great! He went above and beyond to get us in a vehicle that worked for us. He treated us as if he had known is forever and made time pass quickly. We have three kiddos and they were treated exceptionally well. Most places act as if kids are a burden but they were welcomed not only by jeff but everyone there at carmazone! More

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My experience with Carmazone was mind blowing!! I want to give thanks to Jeff Wesson! I’m so Blessed to have this man as my sales person and he went above and beyond the call of duty for me, if he d I want to give thanks to Jeff Wesson! I’m so Blessed to have this man as my sales person and he went above and beyond the call of duty for me, if he did it for me he can do it for you!! Just try Him! Sincerely, Chelena More

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