Joshua Barbo

Overall a pleasant leasing experience. My (John completing this survey) rating is based on the following: We are retired and in our 70's making our first EV purchase/lease, there was very My (John completing this survey) rating is based on the following: We are retired and in our 70's making our first EV purchase/lease, there was very little help in the intro and education to the EV experience other than Matt spending a few minutes in the car going through the various functions etc. Matt did a great job however, bringing new owners into the new world of EV's especially for senior purchasers, it would be a big help to setup some kind of a post purchase workshop for new EV owners maybe a week or two after taking delivery, we have to rely on YouTube and Owners FB Groups to answer questions that come up. I would think that the dealership would want to be involved more post purchase on this new technology and ownership in order to foster a loyal and repeat customer. More

by debawoods Verified Customer Verified Customer

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Fun energetic expirence. Sales staff were awesome, no pressure and direct. Sales.manager and financing manager very professional. Did not exaggerate loan approval abilities a Sales staff were awesome, no pressure and direct. Sales.manager and financing manager very professional. Did not exaggerate loan approval abilities and met the budget that I asked for. More

by John J Verified Customer Verified Customer

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We came in pretty exhausted and not quite ready to buy. But the truck was perfect, employees were cool and patient and found a deal where both sides benefited But the truck was perfect, employees were cool and patient and found a deal where both sides benefited More

by kcdavis8793 Verified Customer Verified Customer

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Tin was very knowledgeable about the vehicles that we test drove. He was also very helpful in making our selection as well. Mario and Barbo were also very professional and knowledgeable. test drove. He was also very helpful in making our selection as well. Mario and Barbo were also very professional and knowledgeable. More

by ckentner1 Verified Customer Verified Customer

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Very typical dealership. Never see the decision maker. Silos between departments are used as an excuse for transparency. Truck was advertised with options it did have, and a Never see the decision maker. Silos between departments are used as an excuse for transparency. Truck was advertised with options it did have, and a simple service request was denied. Not likely to return. More

by Pwhopkins1 Verified Customer Verified Customer

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Great buying experience. Morgen was great. Was a pleasure to work with. Everything went smoothly. Highly recommend! Morgen was great. Was a pleasure to work with. Everything went smoothly. Highly recommend! More

by wkruse Verified Customer Verified Customer

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It may seem silly but I saw the red bow. I bought an $80,000 Cadillac and didn’t get the red bow presentation. I never met the sales manager. I didn’t get a thank you note. When I had to bri I bought an $80,000 Cadillac and didn’t get the red bow presentation. I never met the sales manager. I didn’t get a thank you note. When I had to bring the car back 9 days after I bought it for an extended service appointment because the home charger wouldn’t work, I was given a horrible tuna can Hertz Rent a Car as a loaner. The charger should have been checked before I drove away with the new car. 68 days after the purchase they still haven’t sent the permanent plates I know they received more than 10 days ago. I still don’t have the payment book from GM Financial because the finance guy missed something we needed to sign. I called him to find out where my payment book was and he realized I needed to sign something else. I have now had to hunt around to find where to send my first payment because I still don’t have the information and the payment is due in 10 days. The sales man was very helpful but didn’t explain the benefits of the EV Go credit vs credit to install a home charger. When I called finance 3 days later to see if I could change it, he never called me back. When I was at the dealership 10 days after the purchase, he told me it was too late to change. I still don’t have the EV Go account info yet. I have to honestly say, it hasn’t felt like Cadillac service More

by cindipedersen Verified Customer Verified Customer

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Great buying experience overall. Angel & Ryan were helpful, efficient and a pleasure to work with. Angel & Ryan were helpful, efficient and a pleasure to work with. More

by timdyo Verified Customer Verified Customer

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Josh was very friendly and professional. This was a great buying experience and we will definitely use them again This was a great buying experience and we will definitely use them again More

by phil.gregersen Verified Customer Verified Customer

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A 15 word minimum response is not needed. Why are you asking customers to do a minimum 15 words? Why are you asking customers to do a minimum 15 words? More

by rickbond99 Verified Customer Verified Customer

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