Joshua Lane

Service was very quick and helpful. The assistance at the front desk was phenomenal and they got me in and out. I absolutely love the service that’s been provided. The assistance at the front desk was phenomenal and they got me in and out. I absolutely love the service that’s been provided. More

by christianhill0016 Verified Customer Verified Customer

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i love the service that i received from serra volkswagen and would be coming back again and would be coming back again More

by malaijiajade Verified Customer Verified Customer

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We have had multiple Nissans that we have taken to Serra. The service department is always helpful, friendly, and I have always been treated with respect. The service department is always helpful, friendly, and I have always been treated with respect. More

by AYANNABELLE Verified Customer Verified Customer

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Efficient service, friendly staff, and clear communication. Car returned in great condition and on time—overall a smooth, satisfying experience. communication. Car returned in great condition and on time—overall a smooth, satisfying experience. More

by taylor.walterg Verified Customer Verified Customer

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this visit was great and fast i will be coming back for more of my car service problems more of my car service problems More

by malaijiajade Verified Customer Verified Customer

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Thank you for the exceptional service! Your services team is courteous, knowledgeable, and truly cares about customer satisfaction. Your services team is courteous, knowledgeable, and truly cares about customer satisfaction. More

by Steve Verified Customer Verified Customer

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They worked on everything and fixed it except for what I originally had the car towed in for. After having the car for nearly three weeks they called me and said the car was ready to go. The charge so far w originally had the car towed in for. After having the car for nearly three weeks they called me and said the car was ready to go. The charge so far was $3770.00 in which I believe to be highly ridicules and very expensive for the work they done. Upon arrival an hour and half later, I spotted the car on the lot, so, I used my extra key fob and started the car to see if it was fixed, and same problem still existed. I told the service writer what I had discover and asked if they test drove the car upon completion of work performed. Hie response was, "he is supposed to." I was very dissatisfied and disappointed. He took the car back into the shop and two hours later he informed me that the car needed another part fixed and it would cost almost $700.00 plus I would have to leave the car at the shop again until the part came in, another wasted trip. My concern now is why all the other worked performed that I didn't ask to do except for three things, Gear shift was loose, third brake light out, and recall on the driver's side airbag. The car is a 2018 Turbo Beetle Convertible which is my wife's pride and joy. Needless to say, she was very livid and beyond being upset with Serra Volkswagen. She called the service manager and inquired why it needed so much work and was told it's because it's the age of the car and he was a Nissan man anyway. So, what he was saying is that a Volkswagen is not any good after six years old. I must say that we have never had any problems with the Beetle and the reason I had it towed ($300.00) is because the EPC dash light came on and according to the owner's manual to shut off engine and take it to the nearest authorized Volkswagen mechanic, which in this case was 63 miles away. I can't wait to see what awaits me when I go to pick up the car. More

by donaldcanada256 Verified Customer Verified Customer

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My service was longer than I expected but everyone was nice and helpful. I was also kept up to date on everything. nice and helpful. I was also kept up to date on everything. More

by TESHIA H. Verified Customer Verified Customer

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Quick, fast and, easy. They had me in and out within an hour and there were multiple people ahead of me. They had me in and out within an hour and there were multiple people ahead of me. More

by psettle Verified Customer Verified Customer

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Work was good but I had a 7am appointment and no body was there until 7:20. there until 7:20. More

by lifedancephotography Verified Customer Verified Customer

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