Joshua Lane

They worked on everything and fixed it except for what I originally had the car towed in for. After having the car for nearly three weeks they called me and said the car was ready to go. The charge so far w originally had the car towed in for. After having the car for nearly three weeks they called me and said the car was ready to go. The charge so far was $3770.00 in which I believe to be highly ridicules and very expensive for the work they done. Upon arrival an hour and half later, I spotted the car on the lot, so, I used my extra key fob and started the car to see if it was fixed, and same problem still existed. I told the service writer what I had discover and asked if they test drove the car upon completion of work performed. Hie response was, "he is supposed to." I was very dissatisfied and disappointed. He took the car back into the shop and two hours later he informed me that the car needed another part fixed and it would cost almost $700.00 plus I would have to leave the car at the shop again until the part came in, another wasted trip. My concern now is why all the other worked performed that I didn't ask to do except for three things, Gear shift was loose, third brake light out, and recall on the driver's side airbag. The car is a 2018 Turbo Beetle Convertible which is my wife's pride and joy. Needless to say, she was very livid and beyond being upset with Serra Volkswagen. She called the service manager and inquired why it needed so much work and was told it's because it's the age of the car and he was a Nissan man anyway. So, what he was saying is that a Volkswagen is not any good after six years old. I must say that we have never had any problems with the Beetle and the reason I had it towed ($300.00) is because the EPC dash light came on and according to the owner's manual to shut off engine and take it to the nearest authorized Volkswagen mechanic, which in this case was 63 miles away. I can't wait to see what awaits me when I go to pick up the car. More

by donaldcanada256 Verified Customer Verified Customer

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My service was longer than I expected but everyone was nice and helpful. I was also kept up to date on everything. nice and helpful. I was also kept up to date on everything. More

by TESHIA H. Verified Customer Verified Customer

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Quick, fast and, easy. They had me in and out within an hour and there were multiple people ahead of me. They had me in and out within an hour and there were multiple people ahead of me. More

by psettle Verified Customer Verified Customer

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Work was good but I had a 7am appointment and no body was there until 7:20. there until 7:20. More

by lifedancephotography Verified Customer Verified Customer

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I was satisfied with my service and the immediate attention my car received. I would recommend this facility. attention my car received. I would recommend this facility. More

by gritsewr Verified Customer Verified Customer

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Do not tell the truth or keep what they say to you to you either either More

by pdgregg1963 Verified Customer Verified Customer

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Was able to get in and out fairly quickly. They also worked with my warranty people so i wouldnt have to. They also worked with my warranty people so i wouldnt have to. More

by honeycuttjo Verified Customer Verified Customer

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Service was professional, efficient and done in a timely manner. Staff was friendly and helpful. manner. Staff was friendly and helpful. More

by shaun.huysamen Verified Customer Verified Customer

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Staff was friendly and helpful. Also fast service. I only had to wait an hour for an oil change and tire rotation. Also fast service. I only had to wait an hour for an oil change and tire rotation. More

by flvines Verified Customer Verified Customer

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Courteous and exceptional service to my vehicle. Will continue to have my vehicle serviced here! Will continue to have my vehicle serviced here! More

by lmrussell50 Verified Customer Verified Customer

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