Joshua Lane
Joshua Lane at Serra Volkswagen

Joshua Lane

Service Manager

Serra Volkswagen

1490 Center Point Pkwy
Birmingham, AL 35215

Contact Me
4.6
418 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

20 yrs, 3 mos

Specialties & Trainings

VOLKSWAGEN CERTIFIED

4.6

418 Reviews

Write a Review

418 Reviews of Joshua Lane

July 31, 2025

Dealership Rating
Employee Rating

Great people great customer service everything was just great I really proud that I got my vehicle from you guys More

by andrealthomas0545.at
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 30, 2025

Dealership Rating
Employee Rating

Serra Volkswagen fit me in to fix my car when there were no appointments available online. They are friendly and were able to repair my car in time for me to use it when I needed. More

by micheline.parkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Amanda Badgewell

July 10, 2025

Dealership Rating
Employee Rating

The service manager and the other girl at the desk were fantastic. Very professional and the place was busy. Great customer service. More

by newwoman1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgewell

July 09, 2025

Dealership Rating
Employee Rating

My oil light came back on in they fix it right away did not take long at all More

by andreal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Amanda Badgewell

June 30, 2025

Dealership Rating
Employee Rating

The service department opened on time. I had a 7AM appointment and they were finished about 9AM More

by DWSPINGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 24, 2025

Dealership Rating
Employee Rating

I have no complaints . I had a nice experience and didn’t wait too long . More

by juanell_cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 19, 2025

Dealership Rating
Employee Rating

I had a great experience with my service. and any questions I had were answered. They got to me on time even with me being early . More

by chard_gholston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 10, 2025

Dealership Rating
Employee Rating

Excellent customer service. Friendly people. I did a walk-in appointment for routine service and I got in and out fast. More

by chris.d.finney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Amanda Badgewell

June 04, 2025

Dealership Rating
Employee Rating

Worst service department we’ve ever dealt with! They lied about the issues with our car, did not fix the issues! Finally the real issues were taken care of by another dealership after having it tow More

by degaboi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Fuller

Jun 04, 2025

Serra Volkswagen responded

The customer came in with a non start complaint. We could not replicate the issue. We did find the shifter was in the wrong gear. Replaced shifter. There was an airbag issue that we handled per recall. We also replaced the water pump due to a code that came up while we were trying to diagnose the original complaint of not starting. The vehicle was not having the issue when the customer left driving the vehicle. The customer did call back with the same complaint and we suggested that they bring the vehicle back to us so that we could check it again. Unfortunately, if the issue is not happening while the vehicle is here, or if it is not throwing a code when we diagnose the vehicle, there is nothing for us to repair.

May 29, 2025

Dealership Rating
Employee Rating

I was in and out very quick and I have no complaints it was a very good experience More

by timothyadamlovell1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Amanda Badgewell

1
...

Dealership Inventory (77 Vehicles)

used 2021 Volkswagen Jetta car, priced at $16,998
2021 Volkswagen Jetta
used
Black exterior
Automatic
Front-wheel Drive
new 2025 Volkswagen Taos car, priced at $28,999
2025 Volkswagen Taos
new
Alpine Grey exterior
Automatic
Front-wheel Drive
new 2025 Volkswagen Taos car, priced at $28,999
2025 Volkswagen Taos
new
Alpine Grey exterior
Automatic
Front-wheel Drive
used 2022 Volkswagen Passat car, priced at $19,599
2022 Volkswagen Passat
used
Platinum Gray Metallic exterior
Automatic
Front-wheel Drive
new 2025 Volkswagen Jetta car, priced at $26,499
2025 Volkswagen Jetta
new
Opal White Pearl Effect exterior
Automatic
Front-wheel Drive
used 2023 Volkswagen Tiguan car
2023 Volkswagen Tiguan
used
Deep Black Pearl Effect exterior
Automatic
Front-wheel Drive