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Joshua Machado
Joshua Machado at Colonial Chrysler Jeep Dodge RAM
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Joshua Machado

Service Advisor

Colonial Chrysler Jeep Dodge RAM

24 Coolidge St, Exit 26 from 495
Hudson, MA 01749

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4.6
21 Reviews
4.6

21 Reviews

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21 Reviews of Joshua Machado

April 28, 2025

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Employee Rating

I arrived early for my appointment and they took me right in and worked on my vehicle right away they we very nice More

by jcmdbm
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerell Difuvio

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Apr 28, 2025

Colonial Chrysler Jeep Dodge RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chrysler Jeep Dodge RAM.

April 23, 2025

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Employee Rating

There was a big personal change and they lost a lot of their good employees. And they nickel and dime every thing. More

by n7258h
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Logan Nelson

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Apr 26, 2025

Colonial Chrysler Jeep Dodge RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've gotten the whole story.

April 15, 2025

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Employee Rating

I've been coming to this dealer for service for years, never had any issues. Very knowledgable sales department too. More

by cmtaylor55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerell Difuvio

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Apr 15, 2025

Colonial Chrysler Jeep Dodge RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2025

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Employee Rating

Service was completed by the time promised. Service advisors at service desk were polite and friendly. More

by jim_mcintyre11
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Nelson

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Apr 14, 2025

Colonial Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 11, 2025

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Employee Rating

I have enjoyed working with Colonial. Always professional and always willing to hear my needs - both from a financial sense and the ideal car for me. I appreciate the attention to detai More

by mchiocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerell Difuvio, Camden Bergeron

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Apr 11, 2025

Colonial Chrysler Jeep Dodge RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chrysler Jeep Dodge RAM, we look forward to having you as a valued customer for many years to come!

April 09, 2025

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Employee Rating

Needed3 trips for 1 issue to be fixed, no rental car reservation was made even though car was requested one time More

by EZLAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Logan Nelson

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Apr 12, 2025

Colonial Chrysler Jeep Dodge RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 09, 2025

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Employee Rating

I think they need the changed the way they make appointments cuz I was doing is put you in line whoever's ahead of you so what uses an appointment if you're cutting Vehicles not in within a half ho More

by starcamper3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2025

Colonial Chrysler Jeep Dodge RAM responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

April 09, 2025

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Employee Rating

Good service and very nice people to work with. Especially appreciative of the ride to and from home while my vehicle was being serviced. More

by douglaspcotejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Nelson , Bama

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Apr 09, 2025

Colonial Chrysler Jeep Dodge RAM responded

Thank you for choosing Colonial Chrysler Jeep Dodge RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 07, 2025

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Employee Rating

Really great experience taking my car here to get serviced. Logan was a friendly face and greeted me with a smile when entering the Service department. She told me everything I could expect and provi More

by kevin.kane113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Nelson

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Apr 07, 2025

Colonial Chrysler Jeep Dodge RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chrysler Jeep Dodge RAM, we look forward to having you as a valued customer for many years to come!

April 07, 2025

Dealership Rating
Employee Rating

They try to make sure that they listen to you and not just the vehicle codes More

by dpcote64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Nelson

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Apr 07, 2025

Colonial Chrysler Jeep Dodge RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chrysler Jeep Dodge RAM.

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