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Joshua Sheridan
Joshua Sheridan at Eddie Tourelle's Northpark Nissan

Joshua Sheridan

Service Advisor

Eddie Tourelle's Northpark Nissan

955 North Highway 190
Covington, LA 70433

4.9
56 Reviews
4.9

56 Reviews

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56 Reviews of Joshua Sheridan

April 06, 2024

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Employee Rating

This Service Dept is friendly & courteous. I continue to have my two Nissan vehicles there, because I trust them to take care my cars and at a fair price. No reason to go anyware else. More

by TREY.BON43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Zoller

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Apr 08, 2024

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Thank you so much for taking time to share your experience at Northpark Nisssan and rate our team members. We all really appreciate the opportunity to serve you!

April 06, 2024

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This was my second service with this dealership and I have to say it went much better than the first. Josh and Steve took excellent care of me and my car. The first service wasn’t a good experience so I More

by Jcrowe17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve - service manager

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Apr 08, 2024

Eddie Tourelle's Northpark Nissan responded

Awesome! Thrilled to hear you could give us another shot at exceeding your expectations. We are grateful for the opportunity!

April 04, 2024

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Very friendly people willing to help in anyway they can. . Service department is very courteous and Jamie is the best at what she does. More

by Diane Persick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Bordelon, David Zoller, Jaime Snyder , Brian Mahne

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Apr 05, 2024

Eddie Tourelle's Northpark Nissan responded

Awesome, Diane! Thank you for sharing your experience here. We all truly appreciate the opportunity to serve you!

April 03, 2024

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He was very helpful and informative. He definitely has great customer service and knows how to keep the customers happy. I appreciate his help More

by sarapaz
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Recommend Dealer
Yes
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Apr 05, 2024

Eddie Tourelle's Northpark Nissan responded

Fantastic! Thank you for choosing Northpark Nissan for your service. We appreciate the opportunity to serve you!

April 02, 2024

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Employee Rating

Josh was great! Knowledgeable and very friendly! Kept me up to date on vehicle status! Will definitely return for my next service appointment there. There are Nissan More

by duckgirl870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Zoller, Deshaun Bankston

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Apr 05, 2024

Eddie Tourelle's Northpark Nissan responded

Excellent! Thank you for sharing with us here. We are all excited to have you in our Northpark family and be able to serve you with our best!

March 30, 2024

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I don’t like extra fee to use my AmX card. And the reason for a two star rating. Check my account to see how much I have spent with the service department. If I calculate and addy3 5% then I h More

by Frank Corriere
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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Apr 01, 2024

Eddie Tourelle's Northpark Nissan responded

Frank--We thank you for this feedback. As part of our transparency in operations, the credit card fee is not something we benefit from but rather the charge your credit card company makes. A credit card swipe fee is a charge a business pays each time a customer makes a purchase using a credit card. It includes fees paid to each company that plays a role in processing a credit card payment. That includes the credit card network, the credit card issuer and the merchant's payment processor. These fees cover the cost of securely sending payment information over the card network, authorizing and funding credit card transactions, and reducing fraud. Swipe fees are typically charged in one of three ways: a flat fee, a percentage of the transaction amount, or both. For instance, if a business is charged a swipe fee of 3.5% per transaction, a $100 purchase would incur a $3.50 fee. At Northpark, we always encourage payment for services by debit card or cash as this eliminates any third party fees. We absolutely want to continue to have the privilege of serving you and considering payment through those methods could ensure you continue receiving our best.

March 28, 2024

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Joshua not a friendly guy and let me sit in waiting area almost 1 hr 45 min. I texted him for an update and did not get a response and your tracking had my car inspected for that long. Finally he got up af More

by JEANFRANCES
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Recommend Dealer
Yes
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Mar 29, 2024

Eddie Tourelle's Northpark Nissan responded

Firstly, allow us to sincerely apologize to you for not completely exceeding your expectations during your recent service visit with us. That's our number one priority at each and every opportunity. Our focus on continuous improvement in customer service relies on feedback from customers like yourself--thank you for letting us know where we need to put our energies. This way we can be sure to better serve you in the future.

March 27, 2024

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Employee Rating

Eddie Tourelle Nissan is My Favorite Dealership In Covington Louisiana And They Will Always Be More

by ethelmaelott22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Zoller, Jaime Snyder , Brian Mahne, Joel

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Mar 28, 2024

Eddie Tourelle's Northpark Nissan responded

Absolutely wonderful! Thank you so very much for the compliment. We are truly honored to have earned your loyalty. You're an important part of our Northpark family!

March 26, 2024

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Great service with wonderful staff. Always take good care of you and make your wait pleasant. More

by AGNESBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walt Ladner, Kevin Kelley, David Zoller, Jaime Snyder , Brian Mahne, Chris Thomas

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Mar 27, 2024

Eddie Tourelle's Northpark Nissan responded

Wonderful to hear! Thank you for taking time to share your experience and to rate our team members. We truly appreciate you!

March 25, 2024

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Employee Rating

Great service, attentive, polite, warm atmosphere inside the facilities. Location is very clean and like the refreshment offer of coffee More

by jmarks1414
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 26, 2024

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you for taking time to share your feedback on your recent visit with us. We appreciate your ratings and all the 5 stars. It's great having you in our Northpark family!

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