Joshua Smith
Joshua Smith at Murgado Lincoln of Chicago

Joshua Smith | Page 3

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
70 Reviews
4.5

70 Reviews

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70 Reviews of Joshua Smith

June 11, 2025

Dealership Rating
Employee Rating

Very poor customer service. Scheduled twice for service that could not be performed that day. More

by JSBROWN1129
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2025

Murgado Lincoln of Chicago responded

We regret the trouble with scheduling twice and appreciate your patience. Your feedback helps us improve our process, and we welcome you back whenever you need service.

June 02, 2025

Dealership Rating
Employee Rating

There was an issue of confusion that Julio magnificently took charge of. He’s fantastic! More

by Cappssilvama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing! We're glad to hear Julio was able to step in and handle the situation with care and professionalism. We'll be sure to pass along your kind words—he’ll appreciate hearing them!

May 26, 2025

Dealership Rating
Employee Rating

After being a customer for years, I’ve noticed the intake service folks never communicate to those doing the work. There is always an element of over-promises (including basic things like topping off tire ai More

by McAfee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry for the miscommunication between our intake team and service staff. We value your long-term loyalty and are addressing these issues to improve coordination and delivery. Please reach out so we can ensure your next visit meets your expectations. We’re here to make it right!

May 26, 2025

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Employee Rating

Took vehicle in for a coolant leak repair, said it was repaired but the next day when I drove back home 3 hours, it started to leak coolant again in a new area of the engine bay now even though on the doc More

by porchouaxiong5
Recommend Dealer
No

Other Employees Tagged: Joshua Smith

May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry to hear the coolant leak issue persisted after your repair, especially with a new leak appearing despite our pressure test. This is not the experience we want for you. Please reach out so we can set up another appointment to take a look.

May 23, 2025

Dealership Rating
Employee Rating

Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 More

by service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Jimbo Weir, Randy Holder , Jessica Hernandez

May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Jimbo and Randy delivered top-notch, knowledgeable service. We're here when you need us next!

May 21, 2025

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Employee Rating

Very disappointed I didn’t know I had to pay $220 to tell me not covered More

by Hpadilla405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Randy Holder , Jessica Hernandez

May 21, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We appreciate you sharing this and will work on improving communication around these situations. Feel free to contact us directly if you'd like to discuss this.

May 15, 2025

Dealership Rating
Employee Rating

Very nice waiting area Great coffee choices Texts for updates and communication a All right ?? More

by kevman50
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith

May 16, 2025

Murgado Lincoln of Chicago responded

Thank you! We're glad you enjoyed the waiting area, the coffee options, and the communication throughout your visit. We appreciate the positive feedback and hope to see you again soon!

May 15, 2025

Dealership Rating
Employee Rating

Pleased with my experience, I'm looking forward to a long service relationship with this team. More

by squadbumrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review! We're looking forward to it too, and we hope to serve you again soon!

May 10, 2025

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Employee Rating

Very professional and efficient. Communicated well and got me in and out very quickly. Highly recommend More

by kyraleigh1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Randy Holder , Jessica Hernandez, April Lawshea, Kaleb Ortiz

May 12, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

May 05, 2025

Dealership Rating
Employee Rating

it was swift. the service was good and completed and the wait was not too long More

by lakshmikanth_sajja
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith

May 05, 2025

lakshmikanth_sajja responded

great service as usual

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