Joshua Smith
Joshua Smith at Murgado Lincoln of Chicago

Joshua Smith | Page 5

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
70 Reviews
4.5

70 Reviews

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70 Reviews of Joshua Smith

March 24, 2025

Dealership Rating
Employee Rating

Twice I asked the service dept guy to check something that was stuck in the tire. I was assured he would have it checked. It was never checked. I expect better service when I bring my car to a ford deal More

by matthewstymiest
Service Price Transparency
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Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

I'm sorry to hear about your experience. If you'd like to discuss this further, please reach out—we’d be happy to help ensure it gets properly addressed. Please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 22, 2025

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I had a great experience! The staff was polite and got me in and out in a timely manner. More

by keenamccoy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay , Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Kaleb Ortiz

Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

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I would recommend this dealership to anyone looking to purchase or maintain their Ford vehicle. More

by Anthony Torres
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay , Aimmey Garcia

Mar 26, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 14, 2025

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Proud to be apart of the family great service and always professional thank you for making it great More

by tremainer7128
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Jon Christensen, Nickolaus Pfropper , John Anderson, Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Kaleb Ortiz

Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with great service!

March 10, 2025

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Employee Rating

Service was great and my car is in good working condition but they left their half drank coffee cup in my center counsel for me to dispose of. More

by TANNERMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Ortiz

Mar 14, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear your car is in good working condition. We apologize for the coffee cup left behind and appreciate you bringing it to our attention. We’ll make sure to be more careful in the future!

March 08, 2025

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To expensive $225 for diagnostic need another diagnostic to find out what wrong with the car , pay for 3 diagnostic, think paying that much is ridiculous More

by aw2may
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Mar 10, 2025

Murgado Lincoln of Chicago responded

We understand your frustration with the cost of diagnostics, and we sincerely apologize for any inconvenience this has caused. We aim to provide transparency in all our services, and we appreciate your feedback. Please feel free to reach out to us directly, and we’d be happy to discuss how we can better assist you moving forward.

March 07, 2025

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Employee Rating

Muy. Buen. Servicio muy. Puntuales y todo. Es. Es exelente gracias por ayudarme a. Resolver More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay , Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Philip Mugan, Kaleb Ortiz

Mar 10, 2025

Murgado Lincoln of Chicago responded

Nos alegra saber que fuimos puntuales y profesionales y que recibió el servicio que merecía. ¡Esperamos poder atenderlo nuevamente pronto!

March 05, 2025

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Punctual dependable, A bit pushy with wanting my bank card number over the phone.Thanks. More

by tpuhr0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay , Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Philip Mugan, Kaleb Ortiz

Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad you found our service punctual and dependable. We appreciate your input regarding the payment process and will work to ensure a more comfortable experience in the future.

March 05, 2025

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Employee Rating

Wasn’t greeted promptly when i arrived at the service department, a porter observe me and acknowledge someone will be ewirh you shortly, even thought i had an appointment More

by marlovdb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Kaleb Ortiz

Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re glad to hear you found our service punctual and dependable. We apologize if the request for your bank card information felt pushy—your comfort is important to us, and we’ll make sure to review our procedures to ensure it’s a more pleasant experience next time.

March 05, 2025

Dealership Rating
Employee Rating

Great service. I was greeted by Levern upon arrival to the service area. He immediately had someone get my truck in for service. He also assisted me with the orderi More

by Jayson.douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Chitava, Avery Lawrence, Grant Mckay, Enrique Rodriguez , Tray Hill, April Lawshea, Ricardo Mendoza, Levern

Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad Levern took great care of you and made your visit smooth. We look forward to seeing you again for your vehicle needs!

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