Joshua Velez

Very clean with prompt Greeting on arrival. Everyone was polite and professional, and knowledgeable . Thank you. Everyone was polite and professional, and knowledgeable . Thank you. More

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I’ll give it a three ONLY because Joshua tried all he could (so I think)…. Called because of radio ad, was assured everything would be ok, had a co-signer, was completely honest and upfront about my cred could (so I think)…. Called because of radio ad, was assured everything would be ok, had a co-signer, was completely honest and upfront about my credit situation…. Had an appointment at 11:30am Tuesday…. Was there until 7:10pm. No car. Spent the majority of the day sitting a table being spoon fed bread crumbs to keep our hopes up. We were even taken on a test drive for a brand new vehicle. I’ve never had a new vehicle in my life, I was so overwhelmed it brought me to tears…. Hours later was told numbers are coming from the bank… yeah if we had $10,000, $5,000 or whatever else the last number was we could leave with the vehicle… what about no money down??? Was told they would see….. few hours later and about SIX hits to each of our credit we were told we got approved for $26,000 and they just needed to find a used car in their inventory….. I was finally fed up. In tears we left. Was in communication the next two days with the salesman and was told Thursday to come in because we were approved but they needed to call back in a few minutes…. Zero silence Friday…. Nothing Saturday so I texted the salesman and ZERO RESPONSE. Like just be upfront and honest. If it can’t be done it can’t be done, simple. But to get people’s hopes up, people like me who depend on a vehicle to make their living and the one I’m diving is a death trap…. I would have given a 1 star but I feel like he did try his best but as far as everything else…. I don’t recommend anyone to go there on the basis of their ad because it simply won’t happen without a huge downpayment or great credit. Extremely misled, extremely disappointed and it’s extremely unprofessional to not even have the decency to just say hey we can’t do it we tried, instead of ghosting someone who got their hopes up so high with so many false promises. Don’t ever tell someone they are approved when you know they aren’t and consumers don’t ever believe an approval until you’re signing paperwork. And to have us sitting there for 7.5 hours is DIABOLICAL!!! I’m a nice person but I was too nice in this situation when I was being played with right in my face!!! So how about instead of a blanket response to the way I was completely played with and gave all of our personal information, bank info, job info, social security numbers , and you ran our credit into the ground by hitting like 8 banks… how about you make it right and get me in the vehicle I was promised. I feel like this is shady business and needs to reported to the BBB because not one person has even reached out to us and we are STILL getting denial letters from banks weeks later and emails. This is just so mind boggling. Just complete radio silence after we were told we had the approval and they were checking inventory to find a used vehicle for our budget. I can’t fathom doing business like this. I think everyone that has been misled and given them our personal information should get together and meet with an attorney, this is definitely a bad business process and they weren’t truthful and now have all could our personal sensitive information. If you’d like to do this you can contact me at my name as posted at icloud dot com. This needs to be stopped. I’m seeing too many reviews the same as mine happening to people and they continue to advertise this special. And now I’m changing to 1star because they shouldn’t be allowed to get away with this. I’m going to get some consultations and see if we have any recourse. More

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