Service department a real rip off parts 200 labor 1000
always more than what they tell you keeps your car for days for simple work never go there
always more than what they tell you keeps your car for days for simple work never go there
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by Downinmexico
Service Price Transparency
May 01, 2026 -
Johnson Ford responded
Could you please provide your name that was on the service ticket. We would like to review the situation and take action accordingly
Great experience with a good team and nice show room.
I couldn’t have been happier with the experience
I couldn’t have been happier with the experience
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by kevin
Denarii’s the best salesman that I have ever encountered.
Friendly and knowledgeable. He also went ahead and programmed my phone and set up my FordPass for me. I have never had a salesman so helpful.
Friendly and knowledgeable. He also went ahead and programmed my phone and set up my FordPass for me. I have never had a salesman so helpful.
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by ac0609
Other Employees Tagged:
Denarii Beard
, Steve Leonardo, Anthony Hernandez
The staff is very friendly and professional.
The coffee and snack bar is a very nice touch.
The coffee and snack bar is a very nice touch.
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by cahull47
Service Price Transparency
Other Employees Tagged:
Jamie Hart
, Michael Jaconi
Worst dealership in the south jersey territory -
Completely mishandled transaction – now stuck in credit card xxxx
I regret ever stepping foot into Johnson Ford. What started as a routine vehicle
Completely mishandled transaction – now stuck in credit card xxxx
I regret ever stepping foot into Johnson Ford. What started as a routine vehicle transaction has turned into a financial nightmare due to their incompetence and complete lack of accountability, honesty, and integrity. I have been back in person. I have called and spoken to people and I have left voicemails or been told hey a manager will call you back. I have filed a report with the FTC. I have filed a report with the CFPB. I will also hire an attorney and sue them next to get my deposit back, all interest fees I had to pay, and for more damages beyond that.
I was interested in a used truck they had in transit. I put a deposit down on the truck. Once the truck arrived on site days later than I needed it and they said they would get it, it was in awful condition with all sorts of damaged. I stated I did not want the truck anymore. I asked for my deposit back.
I’ve now been trapped in an unresolved dispute since OCTOBER 2024 with this xxxx hole dealership and the credit card company I used for the deposit. That’s over 6 months of interest fees, phone calls, and false promises—all rooted in this dealership’s failure to get it right the first time.
What’s worse? Not a single person from Johnson Ford has owned up to the issue or made any effort to correct it. They passed the buck, ignored follow-ups, and left me to fight it out with the credit card company.
If you're thinking of doing business here, ask yourself:
What happens if they mess something up? Do you trust them to fix it? How much money are you willing to lose and give away for free?
Because I can tell you from experience: they won’t.
Avoid Johnson Ford unless you’re ready to risk your credit and peace of mind.
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by mukhtar
Apr 18, 2025 -
Johnson Ford responded
I am sorry to hear about your experience here at Johnson Ford. I reached out to you privately yesterday regarding your review. This situation doesn't meet the standards we have set for our dealership, and we apologize. Please contact me regarding the resolution I offered and let me know if that meets your requirements.
Jamie Hart
609-386-3100
Apr 18, 2025 -
mukhtar responded
A "sincere apology" and a free oil change is a slap in the face to the circumstances I have dealt with. It's laughable that y'all are claiming to have not known of this issue. I have call records and recordings to show how many times I called and what I was told over and over for this 6 month ordeal. I expect and demand a fair resolution. Otherwise my attorney will be in touch and my FTC and CFPB complaint will remain active.
Apr 18, 2025 -
Johnson Ford responded
Good Afternoon,
Thank you for tagging me in this review. Unfortunately, I was not aware of this situation until now and I apologize for the inconvenience this has caused you. I reviewed the text exchange between you and Niall 5 months ago and Im afraid Niall mis-understood what he was told and he thought you indeed needed to provide the credit card for refund. I can gladly refund you the deposit you are seeking today and do it with a very sincere apology. To attempt to win back your faith in us Id like to offer you a free oil change and I will personally handle it for you. Id be very grateful if you could remove/revise your review if possible. If there is anything else we can do for you in the future, please reach out to me directly.
Jamie Hart
Dealership Performance
609-386-3100
Apr 18, 2025 -
mukhtar responded
Hello Jamie,
At this point in time due to how long it and been, the fees I've been charged by my credit card company, the hours I have wasted calling you and the credit card company, I will not be satisfied with a refund of my deposit and a $30-$60 oil change. Nor would I ever consider doing any business with this location again. You may claim your apology is sincere but I spoke with your sales people, the secretary, and manager regarding this issue for 5-6 months. Each time I called someone said they'd call back or left a note for someone and they were working on it. I was not only mislead but flat out lied to. I've got the call records and recordings to show for it.
I appreciate your response and so I will offer a one time solution here and only then will I consider this request to take this review down.
$1500 is what I seek. That is the cost of the deposit, interest and late fees, the time and energy exerted with all this. If this is something you cannot do, the review stays up. My FTC and CFPB complaint remains active and my attorney will reach out to you for more than this specified amount.