Juan Ozuna

I've always had great experiences with their service department. I've purchased 3 vehicles through them, the first two purchases were great, this last one had a few bumps in the road but not horrible. department. I've purchased 3 vehicles through them, the first two purchases were great, this last one had a few bumps in the road but not horrible. More

by debsville Verified Customer Verified Customer

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The staff at Tom Denchel Ford of Hermiston is top notch super easy to deal with and low pressure. super easy to deal with and low pressure. More

by mboyer936 Verified Customer Verified Customer

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Amazing service and excellent staff. I will continue to go through Ford every time I am needing a car I will continue to go through Ford every time I am needing a car More

by TERAKULHANEK Verified Customer Verified Customer

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Our recent experience at Tom Denchel Ford of the Hermiston OR, was truly commendable. The team conducted themselves with the utmost professionalism throughout our interaction. Their courteous demean Hermiston OR, was truly commendable. The team conducted themselves with the utmost professionalism throughout our interaction. Their courteous demeanor, attention to detail, and commitment to providing informative assistance significantly enhanced our overall experience. One noteworthy aspect of our engagement with the team was their ability to convey information in a clear and comprehensive manner. Their knowledge about the Ford F-150 and its features was impressive, and he took the time to ensure that we were well-informed, addressing all our queries with patience and expertise. What set the Tom Denchel Ford of Hermiston apart was their ability to create a welcoming and unhurried atmosphere. At no point did we feel rushed or pressured during the purchasing process. Instead, the team conveyed a genuine interest in meeting our needs and ensured that we felt like the most important individuals at Tom Denchel Ford. It is with great pleasure that we express our complete satisfaction with the outstanding service provided by Tom Denchel Ford team, and, of course, our Ford F-150. This positive experience has undoubtedly reinforced our confidence in the brand and the dealership. We believe that exceptional service should be acknowledged, and we wanted to take the time to commend Tom Denchel Ford of Hermiston for their professionalism, knowledge, and customer-centric approach. Please convey our heartfelt appreciation to them for making our Ford purchasing experience truly memorable. Thank you once again for maintaining the high standards of customer service that Tom Denchel Ford is known for. We look forward to continuing positive experiences with your dealership. More

by gwalsh712 Verified Customer Verified Customer

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I drove 1 hr each way for nothing. The manager never even looked at my vehicle. They could have given me a quote for my vehicle over the phone, email or via text. I was then stuck at t The manager never even looked at my vehicle. They could have given me a quote for my vehicle over the phone, email or via text. I was then stuck at the dealership for 1 1/2 hours for absolutely nothing. If they wanted me to pay a deposit on the vehicle I ordered, I could have done that over the phone - and I offered to pay a deposit when I placed my order and Erik said it wasn't needed. It was a complete waste of 3 1/2 hours of my time and my fuel! Made me never want to purchase a vehicle from this dealership again. More

by debsville Verified Customer Verified Customer

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When my PU is serviced at Tom Denchel many times it will take me a day or two to get an appointment. No one answers the phone in service or a message for a return call doesn’t always happen, take me a day or two to get an appointment. No one answers the phone in service or a message for a return call doesn’t always happen, More

by GAM Verified Customer Verified Customer

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Exceptional customer service. Best idea ever mobile service. Makes changing your oil convenient and the price is great.. thank you Tom Denchel Ford. Best idea ever mobile service. Makes changing your oil convenient and the price is great.. thank you Tom Denchel Ford. More

by MLMCAUIN Verified Customer Verified Customer

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This was an out of state purchase for me, which came with it's inherent challenges. Juan and his whole team stepped up to ensure the most satisfactory result possible, despite the multiple hurdles in their w it's inherent challenges. Juan and his whole team stepped up to ensure the most satisfactory result possible, despite the multiple hurdles in their way. More

by TONYPARKERM4 Verified Customer Verified Customer

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Amazing dealership, felt like family! Went in looking for a Maverick. Everyone from Sales, Service, and Parts were able to help make the experience as easy and quick as possible. They did Went in looking for a Maverick. Everyone from Sales, Service, and Parts were able to help make the experience as easy and quick as possible. They didn’t have the vehicle I wanted on the lot but quickly sourced the vehicle I wanted, got it there, and got me in the truck fast. Sales went over everything I need to know about my new Maverick. Parts was awesome going over accessories I will want with my new Maverick and showed me their website so I can also browse everything available including new Maverick swag. Service is ready for my first free oil change when I get there, very knowledgeable people all around. Highly recommended. More

by LHURGOYFWIN Verified Customer Verified Customer

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Ron Gray Excellent customer service! Ron was very pleasant and helped with understanding transaction and showing us ho to navigate the cars system. I would de Excellent customer service! Ron was very pleasant and helped with understanding transaction and showing us ho to navigate the cars system. I would definitely recommend this dealership More

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