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Juan Parra
Juan Parra at Gerald Kia of Matteson

Juan Parra

Sales

Gerald Kia of Matteson

5501 Miller Cir Dr
Matteson, IL 60443

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4.7
40 Reviews
4.7

40 Reviews

Write a Review

40 Reviews of Juan Parra

August 05, 2025

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Employee Rating

Great Customer service from everyone. They are a bit backed up with getting an appointment but service was great More

by jerewatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela , Chris from service

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Aug 05, 2025

Gerald Kia of Matteson responded

Thank you so much for your feedback! We're thrilled to hear that you received great customer service at Gerald Kia of Matteson. We appreciate your understanding regarding the appointment backlog, and we're glad that your service experience was positive. We look forward to serving you again soon! Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

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Employee Rating

Perfect customer service , Shelly gave me all of the information i asked for. Would recommend to any one of my family members. More

by shaunbc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela , David Casino

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Jul 29, 2025

Gerald Kia of Matteson responded

Thank you, Shaun! We are happy to hear that Shelly provided you with perfect customer service and all the information you needed. Your recommendation means a lot to us at Gerald Kia of Matteson, and we look forward to assisting you and your family in the future. Sincerely, The Team at Gerald Kia of Matteson

July 15, 2025

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Employee Rating

Hi I recently purchased a vehicle from Kia and I am in love with it the customer service was amazing. More

by Tashay Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela , David Casino, Brandon

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Jul 15, 2025

Gerald Kia of Matteson responded

Thank you so much, Tashay! It's great to hear that you're in love with your new vehicle and that you had an amazing experience with our customer service at Gerald Kia of Matteson. We appreciate your support and look forward to serving you again in the future. Sincerely, The Team at Gerald Kia of Matteson

July 09, 2025

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Employee Rating

Juan and the others were very nice and professional. They gave us the help we needed to find a good vehicle. More

by eltekon2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 09, 2025

Gerald Kia of Matteson responded

Thank you! We appreciate your kind words about our team at Gerald Kia of Matteson. It’s great to hear that you received the help you needed in finding a good vehicle. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 03, 2025

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Employee Rating

They service very good , they are very nice and friendly and keep promises to customers More

by stevephan2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Shamir Turner , David Casino

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Jul 03, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about our service and our team at Gerald Kia of Matteson. It's great to hear that you found our staff to be friendly and that we kept our promises to you. We look forward to seeing you again and providing you with the same excellent service in the future! Sincerely, The Team at Gerald Kia of Matteson

June 26, 2025

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Employee Rating

Good service, great team services, complete recalls in a timely manner. Service department work well with and great customer service More

by valsj61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela , David Casino

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Jun 26, 2025

Gerald Kia of Matteson responded

Thank you for your feedback! We're pleased to hear that you experienced good service and timely recall completions at Gerald Kia of Matteson. Our team strives to provide excellent customer service, and we're glad it showed during your visit. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 24, 2025

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Employee Rating

Their service staff is very welcoming and they honor the time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have More

by HQmmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Bucey , Stephanie Lowczyk

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Jun 24, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our service staff at Gerald Kia of Matteson. We pride ourselves on being efficient and respectful of our customers' time. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

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Employee Rating

Chris was very informative and helpful and a very well mannered nice guy! Thanks for the help! More

by gianiquelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela , David Casino

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May 21, 2025

Gerald Kia of Matteson responded

Thank you, Chris, for your wonderful review! We're thrilled to hear that you found our team informative and helpful. If you ever need assistance again, please don't hesitate to reach out. We look forward to welcoming you back to Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

May 15, 2025

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Employee Rating

Everyone has good customer service all my needs and concerns were answered thank you so much More

by loyalpresley2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela , David Casino

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that all your needs and concerns were addressed during your visit to Gerald Kia of Matteson. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 13, 2025

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Employee Rating

Justin was rude disrespectful unprofessional, and didn’t show any concern with my issues to me. I felt like he brushed it off and didn’t give me the help that I needed. More

by lavontakhearon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela , David Casino

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May 27, 2025

Gerald Kia of Matteson responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact us so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, The Team at Gerald Kia of Matteson

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