Justice Barger | Page 2

While en route to Excelsior Springs on Saturday, my moonroof stuck in the open position. Once we arrived at The Elms Hotel I googled Ford dealerships and called Chuck Anderson Ford. The nicest young ma moonroof stuck in the open position. Once we arrived at The Elms Hotel I googled Ford dealerships and called Chuck Anderson Ford. The nicest young man answered and assured me they would take a look at it. They diagnosed the problem as a broken track and were able to cover the opening and securely tape it to prevent any water leakage. While waiting in their customer lounge, we all commented “this kind of quick, efficient service would never happen in Kansas City “. Thank you, Justice. More

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Never received a single call from the service writer during the week my vehicle was there. I called 3 times over the week they had it and was told a line of xx every time. After the 3 rd time when what during the week my vehicle was there. I called 3 times over the week they had it and was told a line of xx every time. After the 3 rd time when what I was told was going to happen in the 1st and 2nd call never happened I told them I was picking it up that day. I wasn’t waiting any longer. More

by jmb49735 Verified Customer Verified Customer

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Chuck Anderson Ford has always been very good to our family, Im glad I decided to buy my car with them. family, Im glad I decided to buy my car with them. More

by COLETTE.DURAN Verified Customer Verified Customer

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We have been told one thing and then it doesn't happen. Very frustrating When you get your car back and it is dirty and still not fixed. Very frustrating When you get your car back and it is dirty and still not fixed. More

by dadurham66 Verified Customer Verified Customer

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They are absolutely the only place I go. Bought cars from them and then have my car serviced with them. Always friendly and willing to fix anything that might come up. Maintenance of my veh Bought cars from them and then have my car serviced with them. Always friendly and willing to fix anything that might come up. Maintenance of my vehicle is extremely reasonable. More

by ljbslick Verified Customer Verified Customer

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Sold me a new car that had a bad clutch issue in the transmission. Became on Recall several months later. Brought it in to fix it. Never was right even after that. Brought it back again because of other transmission. Became on Recall several months later. Brought it in to fix it. Never was right even after that. Brought it back again because of other recalls, and the transmission light came on again. Would not honor to fix the transmission that has always been a problem with the clutches, creating the vehicle to have a jerky takeoff when you drive it, After declining to pay for the problem they never fixed. The guy told me at the service desk it would cost me 1700 to 2700 dollars to get it fixed. I then called my mechanic in liberty to see what it would cost. They are fixing it today for 800 dollars. Was going to trade it in there for a new car before I found this out. Will never do business with you again. Ford Focus has always had this Clutch problem (Many of them were on recall) if the problem was yours, fix it!!! And then charge a few thousand more then what you should be. Should so gave you a 0 star rating. More

by sarahmoore31 Verified Customer Verified Customer

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Accommodating, friendly, caring, willing to go the extra mile, service oriented.Exceed expectations. Spotless environment mile, service oriented.Exceed expectations. Spotless environment More

by nick Verified Customer Verified Customer

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Dustin did an excellent job scheduling my vehicle in for service and keeping me updated on the repairs to my vehicle. I really appreciate the fast, courteous and professional service that I received here. service and keeping me updated on the repairs to my vehicle. I really appreciate the fast, courteous and professional service that I received here. More

by Dalewhite79 Verified Customer Verified Customer

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Repairs where warranty work. Once they started they realized more parts were needed. Took care of the recall as quickly as possible. Once they started they realized more parts were needed. Took care of the recall as quickly as possible. More

by RGILLIP Verified Customer Verified Customer

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My son bought a vehicle from here in Feb he didn't want the warranty cause usually they are pointless but they talked him into didn’t wanna see him leave there without one 3 months later check engine ligh the warranty cause usually they are pointless but they talked him into didn’t wanna see him leave there without one 3 months later check engine lights comes so he took it to a local mechanic to have it diagnosed they told him wat was wrong so since he bought the warranty he took it to the dealership to see if it was covered under the warranty and he told them wat was wrong with the vehicle when he showed up to the appointment so they decided to diagnose it and charge him $155 for what we told them was already diagnosed he was just seeing if it was covered under his warranty which it isn't go figure u buy a 2020 vehicle and drive it for 3 months u don't expect to have any issues very disappointed is chuck Anderson Ford this will be the last vehicle we buy from you and I'll be sure I inform my friends n family that also have purched vehicles from this dealership. More

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