Justin Cosby
Justin Cosby at Walt Massey Chrysler Dodge Jeep Ram Fiat

Justin Cosby

Service Advisor

Walt Massey Chrysler Dodge Jeep Ram Fiat

5395 I-55 North
Jackson, MS 39206

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4.5
25 Reviews
4.5

25 Reviews

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25 Reviews of Justin Cosby

July 31, 2026

Dealership Rating
Employee Rating

Very good service and the supervisor was very helpful and she took the time to actually look up what service plan I had on my vehicle being that I'm from Houston and not Jackson. Justin Cosby was very nice a More

by dermalisivory
Recommend Dealer
Yes

Other Employees Tagged: Justin Cosby

July 30, 2026

Dealership Rating
Employee Rating

Always wonderful service and attitude ? ??? Always wonderful service and attitude????... any question I have about my vehicle they always have an answer. More

by demarcusadams0116
Recommend Dealer
Yes

Other Employees Tagged: Justin Cosby

Jul 30, 2026

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for your kind words! We're thrilled to hear you've consistently received wonderful service and a positive experience with our team. Providing friendly, knowledgeable service and answering all of your questions is what we strive for every day. Thank you for trusting Walt Massey with your vehicle. We truly appreciate your continued support and look forward to serving you again in the future!

July 29, 2026

Dealership Rating
Employee Rating

I had an appointment scheduled they knew nothing about. Crystal gave me so much attitude on the phone and acted like I was an inconvenience. I went to pick up More

by msimmons6
Recommend Dealer
No

Other Employees Tagged: Justin Cosby

July 27, 2026

Dealership Rating
Employee Rating

He was real friendly and nice and got straight to the point, made sure everything that I had going on. That was taking care of I will be back again. More

by gregoryhazley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 28, 2026

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for your kind review! We're so glad to hear you had a friendly, efficient service experience and that everything was taken care of to your satisfaction. Providing attentive service and making sure our customers leave confident in the work performed is exactly what our team strives for. Thank you for trusting Walt Massey with your vehicle. We appreciate your business and look forward to welcoming you back!

July 27, 2026

Dealership Rating
Employee Rating

I was very satisfied with service I got employees were very knowledgeable & helpful! I was greeted soon as I pulled up! More

by jmcgeelove7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 27, 2026

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for the kind words. We really appreciate it.

July 22, 2026

Dealership Rating
Employee Rating

Everything and everyone were amazing. ! Especially Crystal Lee.!! The service team went above and beyond. They made us feel like family.! More

by edawson0
Recommend Dealer
Yes

Other Employees Tagged: Justin Cosby

Jul 23, 2026

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your wonderful feedback! We're thrilled to hear you had such an amazing experience with our team. It's especially rewarding to know Crystal and our service team went above and beyond to make you feel like family—that's exactly the kind of experience we strive to provide. We'll be sure to pass along your kind words to Crystal and the rest of the team. Thank you for trusting Walt Massey with your vehicle. We truly appreciate your support and look forward to welcoming you back for your future service needs!

July 22, 2026

Dealership Rating
Employee Rating

Simply amazing. ! The service writer Mr. Justin and the shop foreman Mr. Jeff went above and beyond.! It was the Chick-Fil-A experience More

by edawson0
Recommend Dealer
Yes

Other Employees Tagged: Justin Cosby

Jul 23, 2026

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your fantastic review! We're thrilled to hear you had such an amazing experience with our service department. It's wonderful to know Justin and Jeff went above and beyond to provide the level of care and attention you deserve. We'll be sure to share your kind words with Justin, Jeff, and the rest of our team—they'll truly appreciate the recognition. Thank you for trusting Walt Massey with your vehicle. We sincerely appreciate your support and look forward to serving you again in the future!

July 20, 2026

Dealership Rating
Employee Rating

First time coming and I definitely will come back for the business. They was able to locate and fixed my problem within a hour. I drove 2 hours for this service and will drive it again if I have too. More

by Symone’
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Cosby

Jul 23, 2026

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your wonderful review! We're honored that you chose to make the trip to see us, and we're thrilled to hear our team was able to quickly diagnose and resolve your vehicle's issue. Knowing you'd drive two hours to visit us again is one of the highest compliments we could receive. Thank you for trusting Walt Massey with your vehicle. We truly appreciate your business and look forward to serving you again whenever you need us!

July 15, 2026

Dealership Rating
Employee Rating

Never go there again I will never use your dealership ever again. Your service department is a joke, they cause more issues than they fix, and generally do not care about their customers and their needs More

by Castilloi1966
Recommend Dealer
No

Other Employees Tagged: Justin Cosby

July 15, 2026

Dealership Rating
Employee Rating

Pleasant experience from the setting area to the staff. ???? I will recommend the service department to others as well. More

by collinsvanessa70
Recommend Dealer
Yes

Other Employees Tagged: Justin Cosby

Jul 16, 2026

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your kind feedback! We’re thrilled to hear you had a pleasant experience, from our waiting area to the service provided by our team. Your recommendation of our service department means a great deal to us. Thank you for choosing us—we truly appreciate your support and look forward to serving you again in the future!

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