Justin Perlino | Page 4

Justin went to extra mile to make sure our new car was prepped and ready and he delivered it to us. prepped and ready and he delivered it to us. More

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We had a great experience with Justin. He was very helpful and patient with us. He was very helpful and patient with us. More

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There were numerous problems with my Jim Ellis experience. When I ordered the car (CT4-V Blackwing), they estimated a 6-7 month wait for the car (it ended up being 13 months). The salesperson (who experience. When I ordered the car (CT4-V Blackwing), they estimated a 6-7 month wait for the car (it ended up being 13 months). The salesperson (who no longer works there) was unwilling or unable to tell me how many allocations the dealer got per month and where I stood on their internal wait list to get an allocation. Later, my salesperson left Jim Ellis, and the dealership never informed me that she left, and didn't assign another salesperson to me until I called several times asking what was going on. When the car did finally come in and I went to pick it up, the finance guy had not prepared the purchase paperwork, and actually hadn't even looked at it until I was sitting in front of him (I had been assured it was all 'ready to go'). This caused a long delay while I sat in front of his desk and he worked through it all. Additionally, there were 3 things wrong with the car at pick-up: 1) the all-weather floor mats, which I ordered and paid extra for, were not in the car; 2) black lug nuts, which I ordered and paid extra for, were not installed on the car; and 3) the front spring spacers, which are installed for shipping only, had not been removed. The dealer was able to find some of the floor mats for me in short order, so I at least left with those. They found some black lug nuts, and just gave them to me in a box, requiring me to drive back across town a few days later to have them installed. I did not discover that the front spring spacers were still on the car for several weeks. (I discovered this myself - somehow the car had made it through Jim Ellis's pre-delivery prep AND the additional dealer visit for lug nut swap, and nobody had caught it). I asked Jim Ellis to coordinate with a Cadillac dealer much closer to my house to remove them. Jim Ellis would not do this for me. I called the other dealer myself and worked it out with them to complete as a warranty job. Additionally, I was not impressed with the product knowledge shown by the Jim Ellis employees. For example, I originally ordered the car as a 2022 model with the 'Carbon Fiber 1' package. The car, however, was built as a 2023 model, and this package was not offered on 2023 cars. I had to explain all of this to my salesperson and then later to the finance person, so they'd remove the $4K+ charge for this package from my final purchase order. And one final headache: I've had the car for almost 6 weeks and I'm still waiting for them to give me the lug adapter for my security lugs. More

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Flawless experience from beginning to end. Working with Justin was a breath of fresh air. Patient, knowledgable, pleasant to work with...never agressive but stayed in consistent contact. Respo Working with Justin was a breath of fresh air. Patient, knowledgable, pleasant to work with...never agressive but stayed in consistent contact. Response time to questions was immediate. Genuinely felt like he got to know my husband & I on a personal lever and his follow through was 10/10. Finance manager Mark, same deal - professional, efficient, and went to bat to make sure we got the best deal possible. Dealership was beautiful, staff always more than willing to help...would recommend them to anyone looking for an enjoyable car buying experience. More

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The sales man did an amazing job. The financing part felt “slimmy ”. We were never shown the different bank rates and he kept turning screen to make sure we didn’t see anything. Since The financing part felt “slimmy ”. We were never shown the different bank rates and he kept turning screen to make sure we didn’t see anything. Since we knew we were paying it off in February we let it slide. The only part I didn’t like. I would refer a friend to buy car from there, just don’t deal with financing department. More

by Shanon Verified Customer Verified Customer

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It is great to now have a long overdue Cadillac dealership along Peachtree Boulevard. That it is owned by Jim Ellis is an added bonus. A great family company. Shout out to our salesperson Justi dealership along Peachtree Boulevard. That it is owned by Jim Ellis is an added bonus. A great family company. Shout out to our salesperson Justin Perlino who was a delight to work with and made the experience quick and easy. More

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Justin Perlino’s customer service, patience, and transparency was just what I needed to purchase my car . Very grateful to have done business with him and recommend without a doubt ! Service was inf transparency was just what I needed to purchase my car . Very grateful to have done business with him and recommend without a doubt ! Service was informative thorough and I was out the door in my new car in no time . More

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Justin was very courteous and went the extra mile for us. He was extremely personable and worked with us on everything. We had a very smooth experience and would definitely recommend him and Jim Ellis Cadill He was extremely personable and worked with us on everything. We had a very smooth experience and would definitely recommend him and Jim Ellis Cadillac in the future. More

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