Justin Schmidt

Bought our 1st vehicle through the dealership and couldn't ask for a better experience. Justin went above and beyond and moved my Tonneau Cover over with no service techs available and outside since couldn't ask for a better experience. Justin went above and beyond and moved my Tonneau Cover over with no service techs available and outside since the service area was full already with vehicles and impending weather. Financing with Black was smooth and quick. Definitely would consider buying/leasing through them again. Already have taken previous vehicles to them for service that have been great experiences. More

by Kevin Verified Customer Verified Customer

Report | Print

Have never had sick a negative experience. I was looking for a used ram truck but I heard about the incentives for a new ram (2.9 % 72 months) 10 year 100,000 warranty) 3 months delays in paym I was looking for a used ram truck but I heard about the incentives for a new ram (2.9 % 72 months) 10 year 100,000 warranty) 3 months delays in payments. The salesperson said there is no such deal. I went to City Dodge in Brookfield. The sales person (Tyler) heard my conversation with my wife about buying a used truck because there is no financing special and said that deal is still on. I ended up buying a new ram from City Dodge Brookfield today. I would have like to buy from West Bend Russ Darrow as I live in West Bend but the salesperson said they did not offer the special; how disappointing!!!! City Dodge Brookfield was a positive experience!!!! More

Report | Print

I went into Russ Darrow knowing exactly what I wanted. I was impressed how helpfull Justin was gave advise suggestions with no pressure. I was impressed how helpfull Justin was gave advise suggestions with no pressure. More

by Laura harycki Verified Customer Verified Customer

Report | Print

Originally I ordered the car with Kyle, who's also great. Justin finished things off since I came in on a saturday. Both guys are top notch. Justin finished things off since I came in on a saturday. Both guys are top notch. More

by Callador1234 Verified Customer Verified Customer

Report | Print

Can't thank Justin enough for the time he spent with use as well as his knowledge he shared. Patient with all my questions and made us feel that he cared and listened to what we were needing and looking fo as well as his knowledge he shared. Patient with all my questions and made us feel that he cared and listened to what we were needing and looking for. He took his time did not rush or push us. Will definitely recommend him to our family and friends. Thank you Justin. More

by SALISBURYEJ Verified Customer Verified Customer

Report | Print

Purchased a new Wrangler here. Drover from northern Illinois, over 2 hours, and had the best experience I have had at a dealer in a long time, maybe ever. Worked with Justin and Bl Drover from northern Illinois, over 2 hours, and had the best experience I have had at a dealer in a long time, maybe ever. Worked with Justin and Blake to talk through the deal before I even got in the car to drive there. Drove up and got greeted by very pleasant people, no xx, no surprises. Drove off in the car I wanted at a great price. This is a great dealer, highly recommend! More

Report | Print

Easy to work with. Justin got it done and was very knowledgeable and helped get me what I wanted Justin got it done and was very knowledgeable and helped get me what I wanted More

by PROSE99 Verified Customer Verified Customer

Report | Print

Great experience very friendly and professional, looking forward to the future and will send my friends and family there forward to the future and will send my friends and family there More

by TK Verified Customer Verified Customer

Report | Print

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely. More

by BEARKFM Verified Customer Verified Customer

Report | Print

Awesome energy, helpful and very efficient! Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit me even better than the last! More

by Brittany Verified Customer Verified Customer

Report | Print