Justin Smith

At Capital Hyundai of Jacksonville, they are professional, efficient, and thorough! The gentleman at the front desk, Shane, is patient and ensures every question or concern is anlways addressed. professional, efficient, and thorough! The gentleman at the front desk, Shane, is patient and ensures every question or concern is anlways addressed. The service team is always communicative, helpful, and makes the entire process stress-free. I appreciate the level of care and customer service they provide every visit! More

by zmelliott02 Verified Customer Verified Customer

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Friendly, they do a great job letting you know what is going to be done. Nice waiting location going to be done. Nice waiting location More

by johngallagher426 Verified Customer Verified Customer

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They were very nice. Explained everything in detail that had arisen. Very happy with their service Explained everything in detail that had arisen. Very happy with their service More

by dianatintle1 Verified Customer Verified Customer

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I took my car in for a recalls and oil change plus tire rotation checked out paid for everything they didn’t do the tire rotation so I have to take it back to get the tires rotated, which is inconvenient f rotation checked out paid for everything they didn’t do the tire rotation so I have to take it back to get the tires rotated, which is inconvenient for me with my tight schedule the fact that the tire rotation wasn’t done and I paid for it is very upsetting. Not even question whether the oil change was done because I did not get a sticker in my car and they did not reset my oil change function in the car. More

by bpete3 Verified Customer Verified Customer

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They’re so hospitable. when you call them for making appointment they don’t let you wait for long and attend to you fast. The service is very good they explain everything t when you call them for making appointment they don’t let you wait for long and attend to you fast. The service is very good they explain everything to you and give you the best advice for what you need and want thank you so much for the service More

by MARICRUZGALICIA300 Verified Customer Verified Customer

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The service reps are courteous. I feel confident that they are doing the work that I request. I feel confident that they are doing the work that I request. More

by jlbrutledge Verified Customer Verified Customer

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Very pleasant, informative and professional staff, work completed sooner than expected. Highly recommend this dealership. completed sooner than expected. Highly recommend this dealership. More

by ASD Verified Customer Verified Customer

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Took my car in for an expensive repair my car came back with an entirely new issue that was caused by them and they refuse to accept responsibility with an entirely new issue that was caused by them and they refuse to accept responsibility More

by EGARCIA33 Verified Customer Verified Customer

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Timely fix n stayed connected throughout the process. Would use this service again. Thank you for excellent support Would use this service again. Thank you for excellent support More

by johnwaldron910 Verified Customer Verified Customer

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It took 6 weeks to fix the AC and communication only happened when I called to check in. It went from 'every thing will be covered by warranty' to having to pay $600. Justin also became extremely rude w happened when I called to check in. It went from 'every thing will be covered by warranty' to having to pay $600. Justin also became extremely rude when asking about car issues. I felt strong armed and taken advantage of. I shouldn't leave a dealership in tears. More

by TSnyder Verified Customer Verified Customer

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