KHRISTA BELL

Laird Noller Ford of Lawrence responded

Thank you for your review! We're glad we could get your vehicle in for the recall and take the time to ensure everything was repaired correctly. Your safety and satisfaction are our top priorities. We appreciate your trust and look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We understand how frustrating it can be to deal with a vehicle that won’t start, especially when the battery is fairly new. When your Mazda was towed in after hours, we offered a free battery test to help identify the issue, and our technicians found that the battery had completely failed. Since the battery was replaced about six months ago by another provider, we offered to return it to you for a small core fee in case you wanted to pursue a warranty claim with the original battery shop, but we completely understand your decision to move forward with replacing it here instead. After the replacement, we also performed a parasitic draw test to check for any underlying electrical issues and found nothing out of spec at that time. However, we did let you know that some Mazda models can experience intermittent issues with certain modules not shutting off properly, which could cause the battery to drain unexpectedly. If the issue returns, that may require additional diagnostics to pinpoint. Our goal is always to get your vehicle back to you in reliable condition, and we appreciate the opportunity to assist. If you have any further concerns, please don’t hesitate to reach out—we're here to help. We're sorry if these were not relayed to you properly during your visit.

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re happy we could get you scheduled quickly and take care of your oil change without delay. We appreciate your kind words and look forward to helping you again next time!

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We’re thrilled to know you had such a positive experience and appreciate your kind words about our team. We look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for your feedback and for choosing to do business with us from time to time. We’re glad to have earned some of your trust and appreciate you bringing your vehicle in for service. If there’s anything we can do to turn your “okay” experience into a great one, we’d love to hear from you. Your input helps us improve.

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad to hear you were pleased with the inspection and diagnosis. It's great to know you plan to move forward with the recommended services — we’ll be here to ensure everything is done thoroughly and efficiently. We appreciate your trust and look forward to serving you again soon!

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're glad to hear your Lincoln is running well and that our team was able to give you peace of mind with the recall check. We’ll be sure to pass along your kind words to Khrista — she’ll be happy to know she made a positive impact on your visit. We appreciate your trust in Laird Noller and look forward to helping you again whenever you need us!

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're so glad to hear that Alex in sales and our service team kept you well-informed and taken care of throughout the process. We truly appreciate your kind words and are proud to be your trusted dealership. If you ever need anything in the future, we’re here for you!

Laird Noller Ford of Lawrence responded

Thank you for the kind words! We’re thrilled to hear that Khrista provided such clear communication and great service throughout your visit. We're also glad we could make things right and stand behind our work—that’s the standard we strive for. We truly appreciate your trust in Laird Noller and look forward to serving you again in the future!