KHRISTA BELL

I had a software update and was told it would only take a couple of hours. After I drove an hour and a half, I was told it would take 4-7 hours! I couldn't wait that long and had to leave. Was frustrated! couple of hours. After I drove an hour and a half, I was told it would take 4-7 hours! I couldn't wait that long and had to leave. Was frustrated! More

by carl.heinrich1955 Verified Customer Verified Customer

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They were professional and friendly throughout my experience and dealt with the issues promptly. I was very satisfied with their service. experience and dealt with the issues promptly. I was very satisfied with their service. More

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I appreciate how the team worked together to answer my questions and get my items installed into my car! Thank you !! questions and get my items installed into my car! Thank you !! More

by randlmom Verified Customer Verified Customer

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We bought our Ford Explorer in 2021 from Laird Noller. We have taken it in every 5000 miles for service and even bought our tires from them. Took it in last week for an oil change. When they finished that We have taken it in every 5000 miles for service and even bought our tires from them. Took it in last week for an oil change. When they finished that the lady that checked me in came over and showed me everything that the mechanic said needed fixed. He said we needed front and rear brakes and rotors also the radiator fluid needed changed. The total cost of the extra things, not counting the oil change, was 3300.00 dollars. I said no thanks, then I took my car the next day to my local mechanic that I would stack up against any mechanic. He checked the brakes and rotors and pads and said everything looks like new. The car was not acting or braking funny before I took it in. We are retired and usually only have to get the oil changed about every 5-6 months. Your Company that I bought my car from was trying to cheat us out of 3300.00 dollars on work that was not needed. Not sure who all I can send this review to but people need to see it. I was close to needing to buy a new Truck and had planned on buying it at Laird Noller in Lawrence. Not any more - I will never buy a car from a company that tries to cheat me. I will never let them change my oil again either. Someone should be accountable for things like this trying to take advantage of older people. I will tell everyone I know to stay away from your dealership. More

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Man, let me tell you somethin’ — I rolled up to this dealership thinkin’ I was just gonna get a regular ol’ oil change, but these cats treated my ride like it was the smoothest Caddy on the boulevard. I dealership thinkin’ I was just gonna get a regular ol’ oil change, but these cats treated my ride like it was the smoothest Caddy on the boulevard. I’m talkin’ VIP treatment. My car walked in feelin’ crusty, and rolled out purrin’ like a jazz sax at midnight. The crew back there? Slicker than a fresh jar of Skippy. They checked me in, changed that oil quicker than you can say “Right on!”, and even topped off my fluids like they were mixin’ a cocktail at a soul lounge. And the vibe? Brother, I felt so welcome I almost asked for a robe and slippers. Everybody was smilin’, crackin’ jokes, and movin’ like they had funk in their shoes. That’s customer service with rhythm, baby. So if your car’s runnin’ dry, low, or just feelin’ un-funky, boogie on down to this spot. They’ll get you tuned up, smoothed out, and cruisin’ cool again. Can you dig it? I knew you could. More

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I received excellent service and information. It was easy working with the service rep. ?? It was easy working with the service rep. ?? More

by annbruemmer7 Verified Customer Verified Customer

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The service person was so kind and was able to squeeze me in for an oil change. I appreciate it so much because life is very hectic so being able to slide in when time allows is AMAZING!!! Thank you sooo m in for an oil change. I appreciate it so much because life is very hectic so being able to slide in when time allows is AMAZING!!! Thank you sooo much More

by crazyestan Verified Customer Verified Customer

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Krista Bell and the whole service dept. We're great! I had a good experience. We're great! I had a good experience. More

by TOM.DENTON73 Verified Customer Verified Customer

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Good communication, great pricing, full transparency of repairs and knowledgeable technicians. Friendly environment Skilled staff repairs and knowledgeable technicians. Friendly environment Skilled staff More

by Thmsdnldsn770 Verified Customer Verified Customer

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This dealership made me feel very comfortable when I had no idea what I was doing. Everyone I spoke to was extremely kind and very helpful! no idea what I was doing. Everyone I spoke to was extremely kind and very helpful! More

by Catherine Verified Customer Verified Customer

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