KHRISTA BELL

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We’re thrilled to hear that Krista Bell and our service team provided you with a great experience. We appreciate your kind words and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We’re thrilled to hear that our team provided clear communication, fair pricing, and knowledgeable service in a friendly environment. Your kind words mean a lot, and we look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re thrilled to hear that our team made you feel comfortable and supported, especially when navigating something new. We pride ourselves on being kind and helpful, and your feedback means a lot. We look forward to assisting you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re thrilled to hear that Khrista made the process seamless, even from 1,500 miles away. We’ll be sure to pass along your kind words—she’ll be delighted to hear them!

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re thrilled to hear that our service team handled your recall efficiently and even took care of your tires. We appreciate your kind words and are glad we could get your vehicle back to you so quickly!

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We’re glad to hear your oil change was quick and easy, and that you’re completely satisfied. We look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We’re thrilled to hear you consider us one of the best dealerships in Kansas. Providing excellent service is our priority, and your feedback means a lot. We look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for your review! We're glad we could get your vehicle in for the recall and take the time to ensure everything was repaired correctly. Your safety and satisfaction are our top priorities. We appreciate your trust and look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We understand how frustrating it can be to deal with a vehicle that won’t start, especially when the battery is fairly new. When your Mazda was towed in after hours, we offered a free battery test to help identify the issue, and our technicians found that the battery had completely failed. Since the battery was replaced about six months ago by another provider, we offered to return it to you for a small core fee in case you wanted to pursue a warranty claim with the original battery shop, but we completely understand your decision to move forward with replacing it here instead. After the replacement, we also performed a parasitic draw test to check for any underlying electrical issues and found nothing out of spec at that time. However, we did let you know that some Mazda models can experience intermittent issues with certain modules not shutting off properly, which could cause the battery to drain unexpectedly. If the issue returns, that may require additional diagnostics to pinpoint. Our goal is always to get your vehicle back to you in reliable condition, and we appreciate the opportunity to assist. If you have any further concerns, please don’t hesitate to reach out—we're here to help. We're sorry if these were not relayed to you properly during your visit.