Kaitie Stehr
Kaitie Stehr at Russ Darrow Kia of Waukesha

Kaitie Stehr

Service Advisor

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.8
80 Reviews

Dealership Experience

1 yr, 3 mos

4.8

80 Reviews

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80 Reviews of Kaitie Stehr

May 11, 2026

Dealership Rating
Employee Rating

Excelente atención y servicios el personal es muy atento y amable se preocupan por el cliente More

by Jose Martine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gildardo Esquivel

May 11, 2026

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience with the service on your Kia Sorento. We’re pleased the team was attentive and friendly during your visit and look forward to welcoming you back. Jonathan Brown jonathan.brown@russdarrow.com

May 08, 2026

Dealership Rating
Employee Rating

Everyone who works here has been patient and kind. Services is always faster and more affordable than expected. I also enjoy the frequent updates and great communication! More

by MARYPARIZEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Russ Darrow Kia of Waukesha responded

It’s great to hear that our team provided patient and friendly support while servicing your Kia Soul. We’re glad that the service was quicker than anticipated, affordable, and that our ongoing updates kept you informed throughout the process. Jonathan Brown jonathan.brown@russdarrow.com

May 08, 2026

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Loved the great value, quality products, and knowledgeable service representative. The waiting area is set up to access Internet for professional and personal use. More

by kafitz4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Russ Darrow Kia of Waukesha responded

We appreciate you highlighting Kaitie’s knowledgeable support during your Volkswagen Jetta service. It’s rewarding to know the parts and service met your expectations for quality and value. We’re also glad our waiting area’s internet access supported both professional and personal use. Jonathan Brown jonathan.brown@russdarrow.com

May 05, 2026

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It was a great visit. The only thing I have to say is waiting in the garage for someone to come to the vehicle made it longer for me to stay because no one came. You need More

by NICKMEGANV
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: I think that's who I had. It was a very nice young lady and she was great.

May 05, 2026

Russ Darrow Kia of Waukesha responded

We’re glad your visit went smoothly overall and appreciate you pointing out the wait in the garage without assistance. We’ll share your suggestion to post clear directions so our team can meet you right away. Thanks for entrusting us with service on your Kia Seltos. Kaitie Jonathan Brown jonathan.brown@russdarrow.com

May 05, 2026

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Katie was awesome,she changed my outlook about dealerships highly recommend that location.katie rocks More

by Nick wirth
Service Price Transparency
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Recommend Dealer
Yes
May 05, 2026

Russ Darrow Kia of Waukesha responded

We’re delighted Kaitie could change your outlook on dealerships. Thank you for recommending our location and trusting us with your Kia. Jonathan Brown jonathan.brown@russdarrow.com

May 01, 2026

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Russ Darrow Kia is by far the best car dealership I've ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with More

by JEANDELONGET
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 01, 2026

Russ Darrow Kia of Waukesha responded

We’re delighted to know you had such a positive experience and that our customer care and management efforts stood out. Thank you for trusting our team with your Kia K5 service and recommending us to others. Gildardo and everyone here appreciate your support. Jonathan Brown jonathan.brown@russdarrow.com

April 28, 2026

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I was stuck way later than the anticipated time I was told. I was then approached by a salesman that was very persistent on trying to make a sale when I made it clear my credit isn't great and I am curre More

by Jsp822
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Sommers

May 03, 2026

Russ Darrow Kia of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jonathan Brown jonathan.brown@russdarrow.com

April 24, 2026

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Great experience overall. The buying process was smooth, and what really stood out was the service after the sale. An issue came up shortly after I got the car, but they handl More

by Emanuel Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Koskovich, Melissa Otapa

Apr 24, 2026

Russ Darrow Kia of Waukesha responded

We’re pleased to hear the purchase of your Kia Sedona went smoothly and that our team addressed your concern promptly. Thank you for highlighting our post-sale service and for recommending us. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

April 10, 2026

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I was very pleased with the service and attention I was given from the entire staff. More

by MDBRALICK
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Russ Darrow Kia of Waukesha responded

Thanks for sharing that you felt well cared for by our team during service on your Kia Sportage. We're pleased our staff’s attention made a positive difference. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

March 28, 2026

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Service was thorough and the staff were accommodating. The repairs my car needed were done and warranty was followed. More

by EMILYNACHTWEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive Kia Telluride service experience. Kaitie and our team are glad the repairs were thorough, accommodating, and covered under warranty. We hope to support you again in the future. Jonathan Brown jonathan.brown@russdarrow.com

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