Kamron Mikuta

Avoid this service department. Kamron Mikuta tried to charge me $451 to replace a tire that did not need replacing. Brand new 2026 Honda Prologue, under 700 miles. Picked up a s Kamron Mikuta tried to charge me $451 to replace a tire that did not need replacing. Brand new 2026 Honda Prologue, under 700 miles. Picked up a screw in the rear tire. The Prologue is an EV with no spare, so we used Honda roadside assistance to tow it to Community Honda. Kamron told me three things, all false. The tire could not be patched, replacement would cost $451, and Community Honda does not accept the tire warranty Honda sold me with the car. He refused to escalate to a manager. I called the warranty provider (Protective) directly. They confirmed Community Honda is one of their dealer customers, sells their products, and should be honoring the plan. When I told Kamron and asked why Honda would sell a warranty no Honda dealer accepts, his sarcastic response was, “I don’t know. To sell you something.” I asked for the service manager to call me. Never happened. When I came to pick up the car, Kamron handed me the keys, pointed at the back lot, and said, “I don’t know how to tell you how to get to the vehicle. The tow truck driver dropped it back there somewhere and we aren’t moving it because of the screw. If you want to, that’s on you.” So I wandered the lot hunting for my own brand new car. I drove it to Discount Tire in Homer Glen out of frustration. The tech walked out, took one look, and showed me the screw had not penetrated deep enough to cause a leak. He pulled it, tested the tire, and it was fine. He also confirmed Prologue tires can be patched. Wrong about the repair, wrong about the warranty, openly sarcastic about Honda’s own products, dumped a brand new car in the back lot and told me to go find it, and a service manager who could not be bothered to follow up. Easily one of the worst service experiences I’ve ever had. Take your business anywhere else. More

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Very informative and knowledgeable. He made sure to walk me through the process and answered all my questions. Will be coming back. He made sure to walk me through the process and answered all my questions. Will be coming back. More

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Mike Poulos was great! He was very personable and friendly. We received top notch service. He was very personable and friendly. We received top notch service. More

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