The service advisors were friendly and helpful and
informative and my car was done in a timely manner
informative and my car was done in a timely manner
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by Glcieregl1
Service Price Transparency
Jun 28, 2024 -
McGrath Nissan responded
Thank you, we are so glad you chose us and look forward to giving you excellent service every time you visit us!
Staff was great and provided information I needed to make
a decision. Felt like service was great!
a decision. Felt like service was great!
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by svidic77
Service Price Transparency
Jun 12, 2024 -
McGrath Nissan responded
Thank you so much for this wonderful review, we are so glad you chose us!
Carstar is the best!
Xavier and Alex Rock!!!! If your car needs work, go! They take care of all problems during stressful times
Xavier and Alex Rock!!!! If your car needs work, go! They take care of all problems during stressful times
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by SC
Service Price Transparency
Other Employees Tagged:
Car Star
May 09, 2024 -
McGrath Nissan responded
Thank you so much! We greatly appreciate your awesome feedback, thanks for choosing us to help!
The sales guys were great buying my truck, but for years
now service has treated me like family, I'll never go anywhere else.
now service has treated me like family, I'll never go anywhere else.
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by S. Thomas
Service Price Transparency
May 03, 2024 -
McGrath Nissan responded
Thank you Mr. Thomas, we appreciate your continued business
I have leased a few cars from McGrath Nissan over the
last 20 years. They sent me an offer for a Free oil change & $500 of a new car purchase that I have used before at the service department for one of
last 20 years. They sent me an offer for a Free oil change & $500 of a new car purchase that I have used before at the service department for one of my cars a Toyota. I called and made an appointment with the service department after it was Approved to get the oil change even though it was a Toyota. I drove 20 minutes there & was informed by Kane the Rude Service Manager that he could Not accept the coupon they sent to me. I was looking at purchasing a 2021 Nissan Maxima. NOT NOW. I would Never do business again with this dealership who has a Service Manager that is soo RUDE. A Free Oil change would have cost him maybe $20 out of pocket. Instead it cost his dealership a Few Thousand Dollars in the loss of a Vehicle sale.
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by umfinc
Sep 28, 2021 -
McGrath Nissan responded
Mr. Yarem. Lets take each of these items separately. 1. You have never leased or purchased a new or used vehicle from McGrath Nissan.
You did change the oil on your Toyota back in 2019, at which point you paid $25.00 2. We did not send you a coupon to change the oil on your 2014 Toyota Corolla for free, you presented a coupon to our service advisor that had the information for the vehicle torn off, so it was someone elses coupon. We send coupons to Nissan customers that have not been in our dealership before, or for a while, to encourage them to retain their business with a Nissan dealer instead of a "Jiffy Lube".3. The only person that was RUDE was you. When you were told that you could not use the coupon and that the oil and filter change would cost $35.00 you repeatedly used swear words at my service manager at which point he simply said to you that you needed to leave. I think it's important that the folks that read Dealer Rater reviews hear what really happened. Scott McGrath
Sep 28, 2021 -
umfinc responded
Scott you are wrong.
#1. I have never leased or purchased a car from McGrath & NEVER will. My ex-wife did. ( 2 cars)
#2. McGrath Nissan did send me a coupon. My name & address were on the front of your advertisement. The reason the coupon was taken off in front of the female service person, because I needed the other 1/2 that offered $500 off for the 2021 Maxima I was looking to purchase when I entered the show room for a view of the car. So, U are wrong!!!
#3. Please take me off your mailing list.
#4 Are you aware of the vulgar language that your service manager used? Probably NOT.
#5. Ask your showroom manager who was a Perfect gentleman by the way how rude your employee was. Most employees will stick up for each other so he may NOT tell the truth like the False accusations that U are accusing me of.
#6. Your service manager needs to be replaced. He is costing you a Ton of business.
#7. Nagy of the Bears my be looking for a job soon. Offer him the position.
Have a nice day.
perfect as always
Been going there for ten years my family and I have bought at least 12 vehicles in that time,Kane the service director and his crew are fantastic,alwa
Been going there for ten years my family and I have bought at least 12 vehicles in that time,Kane the service director and his crew are fantastic,always great service and car fixed right the first time. .
Jimmy Hoffa
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by workinghard1954
Where to start....Since purchasing my brand new 2013
Nissan Juke in August of 2013 ive become a pretty framiliar face at this dealership. I had a good amount of issues when I first had purchased he car
Nissan Juke in August of 2013 ive become a pretty framiliar face at this dealership. I had a good amount of issues when I first had purchased he car which got taken care of. But when you purchase a new vehicle from this dealership they give you coupons for the service dept. Woo! I decided I would use one of the combo oil change coupons. While getting my oil change done I also had them take a look at my windshield fluid sprayers because they werent working correctly. They needed to order parts to fix it. Fine, its under warranty so im glad it happened now vs when the warranty was up. Keep in mind I have the same tech work on my car there because he is a close family friend, and possibly the only one that gives customers respect and treats my car as if it was his. So 10 stars to Clay!!! He is the best employee in this whole establishment. But regarding the parts that came in, I wanted clay to install them but he was not working the weekend I was able to come in and get my car fixed. So I brought it in an let some other tech work on it. I had to fight and argue with the service writer to get an appointment on a Saturday because that is the only day I am available. Strike 1. You shouldnt be giving your customers a hard time when theyre trying to make an appointment. Saterday comes along and I bring my car into the service area. No one did a walk around my car, just drove it in the shop and told me wait. 2, almost 3 hours later they let me know my car is done. I walk outside to my car to find 4 big stratches on the front drivers side of the car. I immediately marched back in there and asked why they neglected to tell me they scratched my car??? All I got was a run around of reasons of why it wasnt them who scratched it...."we talked to all of our employees that were working on your car and all of them said they didnt scratch it." Likely story. I would have known if those scratches were from me, but they were. And of course the ONE time I dont have my usual tech working on my car, this xxxx happens. So after giving me every excuse in the book of why it wasnt their fault, I asked to see a manager or owner. They told me the manager was out and so was the owner....without even checking first. Strike 2! Dont blatently lie to your customers. I went and walked around the dealership, and long behold, found the owner sitting in his office. The employees did a 'great' job of doing 'everything they could' to help. I explained to the owner the situation with my car and how service was refusing to fix the damage THEY had done. The owner personally looked at the scratches on my car and agreed they were done by the dealship when the car was in the car wash. He gave them direct orders to do whatever it took to fix my car, free of charge. 10 stars to Scott McGrath for being an awesome owner!!! A day had passed and I called in to make the appointment to get my car fixed....again! I had spoken with Kane. WORST MANAGER I HAVE EVER WORKED WITH IN MY LIFE, EXTREMELY RUDE!!! He told me it would take over a month to get me in for an appointment, kept cutting me off on the phone when I would ask questions, made it seem like it was huge inconvience for them. I could keep going on about how HORRIBLE Kanes service was. Long story short, this is the second time ive had to get the paint fixed on my new car of less than a year because of this dealership screwing up!! Along with countless rude employees ive had to deal with to get this issue resolved. Once I get my car fixed, I will NEVER be returning here unless it is a warranty issue. Get some respectful employees who know what theyre doing and know how to treat customers right!!!
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by DaniiGinnane
Other Employees Tagged:
Scott McGrath
Apr 08, 2014 -
McGrath Nissan responded
Danelle:
After reading your review I can clearly see that the best thing for the both of us is to just move on. I can say without hesitation that we are just as frustrated as you are. We fixed the scratches on your car because there is no way to determine that we "didn't" create the scratch. So when that happens, rather than just sit there and argue with you about it, it's easier and less problematic if I just fix the problem. I wish you all the luck in the world with your Juke. I understand that you are planning on doing all you future maintenance and repairs at other Nissan dealers. If I can make any recommendations or introductions at other dealerships please let me know, your warranty is good at any Nissan dealership in the United States.
Regards
Scott McGrath
My experince at this nissan dealer was bad I bought a
2010 Nissan maxima months later not even a year my front bumper paint starter cracking I called the dealer talked too Kathy comer explained her my si
2010 Nissan maxima months later not even a year my front bumper paint starter cracking I called the dealer talked too Kathy comer explained her my situation she said take it in for pictures see what we can do took it in she took pictures and said will call you or come next week I did go. got out of work early too go to the Nissan dealer when I got there she told me Kane meland was in a meeting that he couldn't help me so she said come back next week so I lost 2 hours of work too go to this dealer and I went the following week she gave me the run around for 3 weeks almost till fourth week I could talk too Kane he said he couldn't do nothing for me I'ma end up paying 26 thousand for a maxima that has a bumper messed up cracked paint I was really disappointed too sell cars yea there right there but too get service very bad. I don't recommend NOBODY to car shop in here would never buy a car here ever again
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by romeo2013
Other Employees Tagged:
Kathy Comer
Jan 15, 2014 -
McGrath Nissan responded
I am sorry that our client experienced this problem after more than a year of ownership with his used 2010 Maxima. We did look at the history of the vehicle and neither the vehicle history report, nor our records show any kind of bumper repair with the previous customer. We did offer to remove the bumper from the car, re-prime and re-paint the surface, and re-install it at our cost of $200.00. We would also provide the customer with the use of a rental car at no charge while we completed the repair. The client decided not to accept the offer. We are sorry for the inconvenience
Nov 22, 2013 -
McGrath Nissan responded
I would like to take this opportunity to apologize for how Kathy Comer handled the situation. Unfortunately she should have gotten another supervisor involved right away when Kane Meland was not available. As far as your bumper I would like to look up the deal and determine the time line from the time that you purchased the vehicle used from us and when the "spider" cracking started. Because it is a pre-driven car it is not covered under any kind of factory warranty, however I would like to see if we worked on the vehicle prior to you taking delivery. Thanks and I look forward to hearing from you
Scott McGrath
McGrath Nissan
Nov 30, 2013 -
McGrath Nissan responded
Victor, I have done all my research on the previous history of the vehicle. We sold the vehicle new and then took it in trade. We have no history on the previous customer or us doing any body repairs to the vehicle at any time. We checked carfax and there are no accident reports on the vehicle. I understand that after one year of ownership you are upset because your Maxima has "spider cracks" on the bumper, however we did not paint the bumper. I can only assume that someone bumped your car in a parking lot with out your knowledge and the flexing of the plastic bumper caused the paint to crack. If you would like our assistance I would be more than happy to complete the repair at our internal cost. I tried to call you back but you where not at home. Please give me a call and we can discuss it further. Scott McGrath
Nov 30, 2013 -
McGrath Nissan responded
Victor, We will remove the front bumper, remove all the current paint that is on the panel, prime it, add a flex agent, repaint it and re-install it for our cost of $240.00. It will take 3-4 days to complete the job so I will put you in a rental car for that time and I will pay for that. If that works please give Charles Haynes a call in our collision repair shop (847-695-6700) and he will schedule you in for the repair. Thanks, Scott McGrath
Nov 30, 2013 -
McGrath Nissan responded
I don't have Maxima's in rental service, put we have Altima and Rogue. I will let Charles know to put you into one of those two vehicles.
Nov 30, 2013 -
McGrath Nissan responded
If you are satisfied with this, please remember to go back in and edit your original comments to show that you are satisfied. Thank you, Scott McGrath
Dec 02, 2013 -
McGrath Nissan responded
Victor:
Give Charles Haynes a call in our Collision Center. He will handle the appointment and the loaner. Thanks again.
Scott McGrath
Dec 18, 2013 -
McGrath Nissan responded
Victor:
I thought you were going to change your post to a positive post based on the fact that we are helping you out. What's the deal?????
Scott McGrath
Dec 19, 2013 -
McGrath Nissan responded
Sorry you feel that way. I withdraw my offer. Scott McGrath
Nov 23, 2013 -
romeo2013 responded
Thanks alot for taking you're time too reply to me all I wanted is for you guys to fix my bumper I knoe it was repainted nd the clear started cracking my number is 847-450-9513 thank you
Nov 30, 2013 -
romeo2013 responded
What would be the cost !? From you guys if you guys can't do nothing about it cause my car has no hit from a car or nothing cause the bumper does look like it was repainted my friend is a painter said that that bumper was painted he used 2 do jobs for dealers like mobile painting
Nov 30, 2013 -
romeo2013 responded
What would be the cost !? From you guys if you guys can't do nothing about it cause my car has no hit from a car or nothing cause the bumper does look like it was repainted my friend is a painter said that that bumper was painted he used 2 do jobs for dealers like mobile painting
Nov 30, 2013 -
romeo2013 responded
What would be the cost !? From you guys if you guys can't do nothing about it cause my car has no hit from a car or nothing cause the bumper does look like it was repainted my friend is a painter said that that bumper was painted he used 2 do jobs for dealers like mobile painting
Nov 30, 2013 -
romeo2013 responded
Yes that would work sounds good to me.Thanks alot Would I get a maxima of rental or!? Same type like my car?
Nov 30, 2013 -
romeo2013 responded
Thanks you very much I will change it and I would like to set the appointment ASAP I work 11 hours at work so I can get outta work at 430 pm or 330 pm one the to take my car
Dec 19, 2013 -
romeo2013 responded
Helping me out how if you guys never called me and besides why should I be paying $240 because it's you guys fault for not informing me of the condition of the car at the time I purchased it I'm paying too much for the car already nd you guys still want me paying 240 it's not gonna happen.ima write another review bout this cause it's not right wat this dealer is doing too me if you wanted me as a happy customer you would of fixed it for free you guys used cheap clear on the paint no car hitted my car like you said. I traded in my 2010 charger for a maxima and this is how this dealer treats me it's not right
got transmission replaced under warranty. vehicle started
making loud vibrating sound, car would hesitate around 30 miles per hour. was told to replace transmission mount and would start from there. they cou
making loud vibrating sound, car would hesitate around 30 miles per hour. was told to replace transmission mount and would start from there. they could not figure it out. told me i already put a free transmission in it just get in your car and leave.
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by cisco13k
Apr 10, 2013 -
McGrath Nissan responded
Nissan Motor Corporation authorized the replacement of the transmission after the client had a sub par repair done to the transmission by an independent repair shop in Texas which didn't fix the vehicle. The client then drove it back to Illinois still having the issue. We explained that going forward it would require a transmission mount and possibly more to complete the work, however the vibration had nothing to do with the internal operations of the new transmission. Nissan denied any additional free repair as the vibration was being caused by the worn out mount. When the client was told that repairs going forward wouldn't be free he became extremely belligerent. After trying to reason with him for a few minutes with no luck, we asked the client to leave.
I have bought all three of my cars from McGrath Nissan,
and combined with my immediate family we have purchased almost ten total. The management as well as the sales staff genuinely care about every custo
and combined with my immediate family we have purchased almost ten total. The management as well as the sales staff genuinely care about every customer that walks through their doors. In this instance, Matt Seger in particular was an EXCEPTIONAL sales associate to do business with. He, along with Scott McGrath, went above and beyond to find the perfect product and deal to fit my needs. Yaseen Othman in finance even finds a way to make the hassle of signing papers, writing checks, and taking loans an enjoyable experience!
In addition to being the perfect place to buy your vehicle, McGrath Nissan is also a high quality, fair priced facility to have your car serviced. I have brought in my 370Z on several occasions, not just for basic service but to install a 3M Clear Bra, have paint protection applied, stain proof the interior, the list goes on and on.
This dealership always has, and always will have my highest recommendation.
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by jeffreek
Other Employees Tagged:
Scott McGrath, Scott McGrath, Matt Seger, Steve Stanley, Fernando Flores, Yaseen Othman, Cyndy Ciesla , and several other employees in the Parts / Service Departments
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