They do a good job and have good communication before
during and after the service.
during and after the service.
More
by jakebehnke
Service Price Transparency
Sep 13, 2024 -
Nissan of Elgin responded
Jake
Thank you for the great review
McGrath Nissan
Disappointed yesterday that it took over an hour to fix
my Siri in my car after they tested it with a different brand of phone.
my Siri in my car after they tested it with a different brand of phone.
More
by rtlopez777
Sep 07, 2024 -
Nissan of Elgin responded
We are sorry that the tech in each of our cars is differnet. I understand that in the end we handled the problem with the connectivity.
McGrath Nissan
My experience at this dealership was relatively good.
The people there are nice and helpful.
The people there are nice and helpful.
More
by liv
Service Price Transparency
Sep 06, 2024 -
Nissan of Elgin responded
Thank you, Liv for sharing your experience, we hope to have more opportunities to give you excellent service in the future. Thank you for choosing us!
I had an electrical issue with my Nissan leaf.
They detected it, worked with my warrant provider, and repaired the issue. Joe, the person I worked with was very thoughtful and respectful of my tim
They detected it, worked with my warrant provider, and repaired the issue. Joe, the person I worked with was very thoughtful and respectful of my time.
More
by Grant S
Service Price Transparency
Aug 31, 2024 -
Nissan of Elgin responded
Thank you Grant, we're glad you chose us and really appreciate the shout out to Joe in service! We look forward to giving you excellent and efficient service whenever you need us.
I have been going to this dealership for about
30years
Good customer service
Appointment availability
Friendly staff
30years
Good customer service
Appointment availability
Friendly staff
More
by jrichardson0708
Service Price Transparency
Jun 28, 2024 -
Nissan of Elgin responded
Thank you so much for your wonderful review, we greatly appreciate you continuing to choose us!
The service advisors were friendly and helpful and
informative and my car was done in a timely manner
informative and my car was done in a timely manner
More
by Glcieregl1
Service Price Transparency
Jun 28, 2024 -
Nissan of Elgin responded
Thank you, we are so glad you chose us and look forward to giving you excellent service every time you visit us!
Staff was great and provided information I needed to make
a decision. Felt like service was great!
a decision. Felt like service was great!
More
by svidic77
Service Price Transparency
Jun 12, 2024 -
Nissan of Elgin responded
Thank you so much for this wonderful review, we are so glad you chose us!
Carstar is the best!
Xavier and Alex Rock!!!! If your car needs work, go! They take care of all problems during stressful times
Xavier and Alex Rock!!!! If your car needs work, go! They take care of all problems during stressful times
More
by SC
Service Price Transparency
Other Employees Tagged:
Car Star
May 09, 2024 -
Nissan of Elgin responded
Thank you so much! We greatly appreciate your awesome feedback, thanks for choosing us to help!
The sales guys were great buying my truck, but for years
now service has treated me like family, I'll never go anywhere else.
now service has treated me like family, I'll never go anywhere else.
More
by S. Thomas
Service Price Transparency
May 03, 2024 -
Nissan of Elgin responded
Thank you Mr. Thomas, we appreciate your continued business
I have leased a few cars from McGrath Nissan over the
last 20 years. They sent me an offer for a Free oil change & $500 of a new car purchase that I have used before at the service department for one of
last 20 years. They sent me an offer for a Free oil change & $500 of a new car purchase that I have used before at the service department for one of my cars a Toyota. I called and made an appointment with the service department after it was Approved to get the oil change even though it was a Toyota. I drove 20 minutes there & was informed by Kane the Rude Service Manager that he could Not accept the coupon they sent to me. I was looking at purchasing a 2021 Nissan Maxima. NOT NOW. I would Never do business again with this dealership who has a Service Manager that is soo RUDE. A Free Oil change would have cost him maybe $20 out of pocket. Instead it cost his dealership a Few Thousand Dollars in the loss of a Vehicle sale.
More
by umfinc
Sep 28, 2021 -
Nissan of Elgin responded
Mr. Yarem. Lets take each of these items separately. 1. You have never leased or purchased a new or used vehicle from McGrath Nissan.
You did change the oil on your Toyota back in 2019, at which point you paid $25.00 2. We did not send you a coupon to change the oil on your 2014 Toyota Corolla for free, you presented a coupon to our service advisor that had the information for the vehicle torn off, so it was someone elses coupon. We send coupons to Nissan customers that have not been in our dealership before, or for a while, to encourage them to retain their business with a Nissan dealer instead of a "Jiffy Lube".3. The only person that was RUDE was you. When you were told that you could not use the coupon and that the oil and filter change would cost $35.00 you repeatedly used swear words at my service manager at which point he simply said to you that you needed to leave. I think it's important that the folks that read Dealer Rater reviews hear what really happened. Scott McGrath
Sep 28, 2021 -
umfinc responded
Scott you are wrong.
#1. I have never leased or purchased a car from McGrath & NEVER will. My ex-wife did. ( 2 cars)
#2. McGrath Nissan did send me a coupon. My name & address were on the front of your advertisement. The reason the coupon was taken off in front of the female service person, because I needed the other 1/2 that offered $500 off for the 2021 Maxima I was looking to purchase when I entered the show room for a view of the car. So, U are wrong!!!
#3. Please take me off your mailing list.
#4 Are you aware of the vulgar language that your service manager used? Probably NOT.
#5. Ask your showroom manager who was a Perfect gentleman by the way how rude your employee was. Most employees will stick up for each other so he may NOT tell the truth like the False accusations that U are accusing me of.
#6. Your service manager needs to be replaced. He is costing you a Ton of business.
#7. Nagy of the Bears my be looking for a job soon. Offer him the position.
Have a nice day.
Dealer Reviews
Cars for Sale
Dealer Log In
