Kara Sacks | Page 3

The people in your service department are exceptional in their handling of my problem. They handled it in a caring and professional manner. Chris, Ron, and Dianne were very friendly and helpful. Roland Es their handling of my problem. They handled it in a caring and professional manner. Chris, Ron, and Dianne were very friendly and helpful. Roland Eschbach More

by ROLAND.ESCHBACH Verified Customer Verified Customer

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There were having technical difficulties with the paperwork and instead of aborting the electronic system which they could not get to work, they continued to try for two and a half hours, wasting a l paperwork and instead of aborting the electronic system which they could not get to work, they continued to try for two and a half hours, wasting a lot of my and Kara’s time. If the process doesn’t work in a specific amount of time they need to switch back to paper (which is what they had to do eventually. It took over 3 hours for something that should have taken a half hour to an hour max. Not a good reflection, it worries me going forward . More

by grohoski Verified Customer Verified Customer

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I have had an excellent service relationship with the dealership over the past three years on my previous Escalade. During that time, I also built a relationship of trust with the Dealer's General Ma dealership over the past three years on my previous Escalade. During that time, I also built a relationship of trust with the Dealer's General Manager Craig Hubble who also assisted in the purchase of the new 2024 Escalade. More

by AWOLF1 Verified Customer Verified Customer

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A bit disappointed, the gas pedal, brake and footrest were dirty, No cloth wipe for for the infotainment center (previous car came with). Lease payment on documents was not as communicated when vehicl were dirty, No cloth wipe for for the infotainment center (previous car came with). Lease payment on documents was not as communicated when vehicle selected. Lease paperwork had to be redone. Just seemed a bit sloppy. Pat was extremely helpful in educating me on the features of the vehicle. More

by schneiderjt91 Verified Customer Verified Customer

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Thank you for all of your help, Kara! You made my "first" time leasing a smooth experience! Also, thank you to Pat for all of his help orienting me and for his smooth handling of all of You made my "first" time leasing a smooth experience! Also, thank you to Pat for all of his help orienting me and for his smooth handling of all of my questions! More

by shmay50 Verified Customer Verified Customer

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Thank you very much for getting me into my first electronic vehicle. I appreciate it. electronic vehicle. I appreciate it. More

by DANIANNI Verified Customer Verified Customer

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I have worked with Kara for many years. The only issue I had was it took an inordinate amount of time (2 hours) with the dealer rep and two On-Star reps in the car trying to get On-Star t The only issue I had was it took an inordinate amount of time (2 hours) with the dealer rep and two On-Star reps in the car trying to get On-Star to understand that we picked up two vehicles on this date. I still was not able to confirm that my two 2020 vehicles were removed and the two 2024 vehicles were added. More

by SANDRASHARGABIAN Verified Customer Verified Customer

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Great customer service. Salesperson Kara Sacks is great to work with! She made the process quick and easy. Salesperson Kara Sacks is great to work with! She made the process quick and easy. More

by MMVERSTRAETE Verified Customer Verified Customer

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They accommodated my busy scheduke and made the lease turn in and new lease a breeze. turn in and new lease a breeze. More

by Dpb Verified Customer Verified Customer

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will use this dealership again for all my further Cadillac service needs. The staff both in service and sales are very professional and helpful. Cadillac service needs. The staff both in service and sales are very professional and helpful. More

by ROLAND.ESCHBACH Verified Customer Verified Customer

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