Karen Munoz

Adding thousands of dollars of fees (beyond what was agreed) without telling you. My wife and I went to Envision Toyota Milpitas looking for a Toyota Sienna. Their pricing was already far above other agreed) without telling you. My wife and I went to Envision Toyota Milpitas looking for a Toyota Sienna. Their pricing was already far above other dealerships ($5k–$10k higher), but they had the exact trim and color we wanted, so we gave them a chance. After a long negotiation, we agreed on an out-the-door price, down payment, and financed amount. We signed the out the door price and moved to finance — and that’s where things became shady. The finance office used large digital signing table-top tablets and rushed through documents while physically covering parts of the screen with folders and paperwork. When the finance contract came up, I noticed the financed amount was suddenly $68.5k instead of the agreed $64k. They had quietly added roughly $4,500 to the total amount financed and tried to hide the number on the tabletop screen with physical paper as well as placing the signature pop-up over the number so we couldn't see it, despite having an out the door price signed. The only reason we caught it was because I closed the signature pop-up that was conveniently placed over the finance numbers and carefully reviewed the contract myself. There was no apology when I called them out. Once caught, I then watched them remove paperwork and cost related to a Zurich package they previously claimed had already been removed as part of the agreed price, which is $1495. Do NOT let this dealership rush you through finance paperwork. Take your time going through every document before signing anything. Review every number yourself and get everything in writing with your own copy of your agreed upon out the door price. If I hadn’t caught this, they would have made an extra $4,500 plus interest off us. Avoid this dealership. More

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