Kari Ellis

I purchased a 2023 Chevrolet Silverado LTZ on 12/11/2023 from Garber Chevrolet that was defective off the lot. The heated seats indicator lights were not working at all and the HVAC was having issues. Drove from Garber Chevrolet that was defective off the lot. The heated seats indicator lights were not working at all and the HVAC was having issues. Drove 150 miles to take back for to fix and they could not fix and would not take responsibility that they had not caught this issue on pre-delivery check and delivered a defective vehicle. Have not been informed if this can be fixed and when. Told them I wanted to return and their best answer was trade me out of vehicle for $10K to fix their problem. My sales person was helpful but management refused to deal with the issue. Sales manager, Service manager and Manager Partner were all made aware. This was escalated to GM customer service 9-11509107223 and they indicated there was not a fix available.They indicated Garber indicated it was a sales issue??? Why would a new $60K vehicle need a fix? We're not satisfied until you are "COMPLETELY SATISFIED" . Lots of talk no action. Steer clear of this dealer. They talk a good game but fail to deliver on all levels. More

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I would give zero stars if possible. I spent hours putting a deal together. I told the sales person I would put a deposit down same day Thursday. He told me to hold off on the deposit an I spent hours putting a deal together. I told the sales person I would put a deposit down same day Thursday. He told me to hold off on the deposit and I could put the deposit down the next Friday morning. He told me he would call if they had an interested party and I could put the deposit down immediately Thursday night. I told him it would be better if I could pick up Saturday morning. However; I would come Friday if I needed to. The sales person did not do as he said and sold the vehicle out from under my single parent daughter. Supposedly the vehicle sold 10 minutes before closing. Worse dealership I've ever worked with. More

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this place is a joke do business somewhere else Thell take you money and sell your car to someone else take you money and sell your car to someone else More

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James Walker Jr was there for me to help find what l was looking for in a vehicle walked me through the purchas process even picked me up at home .When at Garber showed me the functions on the dash and ste looking for in a vehicle walked me through the purchas process even picked me up at home .When at Garber showed me the functions on the dash and steering wheel. Thank you James More

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I enjoyed the time I spent at Garber James took excellent care of me thank you all so very much care of me thank you all so very much More

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Good service from the beginning to the end. Kari to me went above and beyond her job. A very friendly, knowledgeable and kind young woman. went above and beyond her job. A very friendly, knowledgeable and kind young woman. More

by Addye Verified Customer Verified Customer

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Everything was great!! Will continue to buy from Garber as well as my family and friends!! Always a pleasure!! Loving my new Silverado trail boss!! as well as my family and friends!! Always a pleasure!! Loving my new Silverado trail boss!! More

by Jcamel1955 Verified Customer Verified Customer

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The used car manager was difficult to work with in negotiating the purchase of a car. If not for Kari Ellis I would have walked out. Ultimately I purchased a used car. negotiating the purchase of a car. If not for Kari Ellis I would have walked out. Ultimately I purchased a used car. More

by Fred Verified Customer Verified Customer

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Very nice friendly people and facilities were very clean. The way this dealership is ran, all should take note. A pleasant experience. Haven't use service area yet but hopefully get the same experience. The way this dealership is ran, all should take note. A pleasant experience. Haven't use service area yet but hopefully get the same experience. More

by BILLYBOY3518 Verified Customer Verified Customer

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Was probably the most easiest day in buying a car. I was not rushed thru anything, and everything was explained to me and no hidden things. not rushed thru anything, and everything was explained to me and no hidden things. More

by DENISEFOSSEY Verified Customer Verified Customer

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