Karlee Hughes

I purchased a 2023 Ford Mustang Mach-E from this dealership in October 2025. The vehicle was sold as-is with no disclosed mechanical issues or concerns. Just over three months later, on January 31, dealership in October 2025. The vehicle was sold as-is with no disclosed mechanical issues or concerns. Just over three months later, on January 31, 2026, the car suffered a catastrophic mechanical failure with an estimated repair cost of around $9,000. Given how new the vehicle is, this was extremely unexpected. I reached out to multiple managers to try to resolve the situation in good faith, but the dealership refused to provide any assistance or take responsibility. I’ve since had to escalate the matter through formal complaints. Very disappointing experience. I recommend buyers do very thorough due diligence More

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I am writing to express my profound disappointment and frustration with the service provided by this Cadillac Dealer regarding my purchase of a vehicle intended for **commercial use**. The dealership’s re frustration with the service provided by this Cadillac Dealer regarding my purchase of a vehicle intended for **commercial use**. The dealership’s repeated failures and unprofessionalism have caused significant inconvenience, financial strain, and wasted time over the past **eight months**. 1. **Incorrect Registration**: I explicitly purchased the vehicle for **commercial purposes** and requested commercial registration. Despite this, the dealership irresponsibly registered it under a **personal license plate**, rendering the vehicle unusable for my business. This error alone demonstrates a blatant disregard for clear customer instructions. 2. **Empty Promises & Financial Burden**: After multiple visits to resolve the issue, your staff assured me that the dealership would **cover my monthly payments** until the commercial plate was processed. To date, **not a single payment has been made**, and I have been forced to bear the financial burden of a vehicle I cannot legally use for its intended purpose. This is a severe breach of trust. 3. **Eight Months of Delays & Neglect**: Despite countless follow-ups, the commercial plate has **still not been issued**. Your team has repeatedly ignored my calls, emails, and in-person requests for updates. This lack of accountability and transparency is unacceptable for a business representing a brand as reputable as Cadillac. **Demand for Immediate Resolution**: This situation has caused undue stress, lost business opportunities, and financial harm. I demand the following actions **within 7 business days**: - Immediate issuance of the correct **commercial license plate**. - Full reimbursement of **all monthly payments** made since purchase, as promised. - Compensation for the time, resources, and income lost due to your negligence. If these demands are not met promptly, I will escalate this matter to Cadillac Corporate, regulatory agencies, and pursue legal action to recover damages. I strongly advise potential customers to exercise extreme caution when dealing with this dealership. Their inability to fulfill basic commitments and disrespect for clients’ time and needs is inexcusable. Be careful everybody this dealership they are playing game. More

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