Kate DeCosta | Page 5

Before I share my horrible experience, I did like the GM Kate DeCosta and I hope she finds a better company to work for. I test drove a car and bought it. I did not smell oil burning but the day I brought Kate DeCosta and I hope she finds a better company to work for. I test drove a car and bought it. I did not smell oil burning but the day I brought it home I drove around a lot and then I parked in the garage and noticed that I smelled oil. Took the car elsewhere to be checked out and it had an oil leak that was going to cost almost $5000 to fix. I knew I had 30 days to return the car so I was not completely panicked, but still. Echo ended up returning my money but I had to take the car back to them while at the same time, I still owed the money for the car. They gave me a loaner car after I told them that I could not look for a car without a car. This was on a Friday and the check was ready for me on Tuesday. They forgot to include in the check the amount I spent at the mechanic having the car looked at but they did mail me a check. So, everything did turn out in the end but I made probably 15 trips to the dealer and countless phone calls and the whole thing should NEVER have happened because that car should not have passed their "inspection" (done by high schoolers in auto mechanics?), I lost time, sleep, and confidence in dealers and my judgement. This whole incident was regarding the 2nd vehicle that I looked at on their lot. The first vehicle was rated by Car Guru, etc. as a "great deal" because it was $1200 less than the same car elsewhere. BUT, the car at Echo had mismatched tires with very little tread and no floor mats. Well, there's the $1200 difference right there! More

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Keith was great. He was very patient, and did a great job of explaining all of our options! He was very patient, and did a great job of explaining all of our options! More

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Keith Robey was amazing. Very friendly, engaging and caring. Helped give detailed info for all plans without pressuring to make us purchase it. He was just all around and awe Very friendly, engaging and caring. Helped give detailed info for all plans without pressuring to make us purchase it. He was just all around and awesome help and a cool guy. Definitely recommend asking for him. Kate the finance manager was also great working with us on what rate we could do and really just finding the best deal. She’s also awesome! If I need another car in the future I know where I’ll go to. Awesome job guys! More

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Keith and everyone was a pleasure to deal with. I will definitely buy again from here. I will definitely buy again from here. More

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Best car buying experience I’ve ever had. Quick, easy, and very friendly staff. Most definitely would purchase a vehicle with them again!!! Quick, easy, and very friendly staff. Most definitely would purchase a vehicle with them again!!! More

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Keith was patient and helpful the whole time. Neither Keith nor anyone at the dealership was ever pushy. They had a good selection of the vehicles we wanted to test. No complaints. Side note: t Neither Keith nor anyone at the dealership was ever pushy. They had a good selection of the vehicles we wanted to test. No complaints. Side note: the coffee machine is amazing More

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Great place! The staff is professional and the place is clean. Would recommend to others. The staff is professional and the place is clean. Would recommend to others. More

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Simply “Awesome” Experience. There is no haggle and no requirement to purchase any additional dealer items. There is no haggle and no requirement to purchase any additional dealer items. More

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Awesome service! Very informative and knowledgeable. Will definitely refer to my friends and family members. Very informative and knowledgeable. Will definitely refer to my friends and family members. More

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I had an awesome car shopping experience with Keith, Chelsea & Kate. I felt comfortable and relaxed during my visit. They provided me with all the information I needed to make the best decision for my s Chelsea & Kate. I felt comfortable and relaxed during my visit. They provided me with all the information I needed to make the best decision for my situation. More

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