Katherine Alexander | Page 2

I had work done on my Subaru Cross trac about a month ago. Vehicle went in for a oil change rotate tires and fix a wheel sensor. Well vehicle was there for one whole day. Was told needed new back brea ago. Vehicle went in for a oil change rotate tires and fix a wheel sensor. Well vehicle was there for one whole day. Was told needed new back breaks and all four wheel sensors had to be replaced. They broke a wheel stud off and I had to pay for that besides. Three days ago I had a flat tire glad I was in my work parking lot because when we went to take the flat off the car the wheel stud was broken it was the same one that they had just replaced. They cut the old one off and never replaced it and put the cap back on it with the broken piece still in it. I had made a appointment to have the new stud put in and tired repaired. I cancelled my appointment. I ended up with the help of my husband replacing two of those studs and three caps. You don't put the caps back on using power tools you tighten them by hand. I will never take my vehicle back there again. I do not trust them and I know my tires were never rotated like I asked them to do. They take your money and say they did the work. More

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Their service was very prompt as well as the price was reasonable. The video of what they did on my vehicle was excellent. reasonable. The video of what they did on my vehicle was excellent. More

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Excellent communication and service. Excellent workmanship, will always recommend Morries Subaru. We will be returning customers. Excellent workmanship, will always recommend Morries Subaru. We will be returning customers. More

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Great service, courteous Service Advisor. Only complaint is that they really need new chairs in the waiting area. The ones there are very uncomfortable! Only complaint is that they really need new chairs in the waiting area. The ones there are very uncomfortable! More

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Friendly, knowledgeable and in a great location. Very happy with everything and everyone. Will continue to use this dealership Very happy with everything and everyone. Will continue to use this dealership More

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Bought new car in April 25 and now it's Sept 25. Having trouble with electrical. Called for service appt. They stated they would call back with appt. Never happened. Called general manager and Having trouble with electrical. Called for service appt. They stated they would call back with appt. Never happened. Called general manager and left message and again no return call. Went their made appt. Told general manager and it was the phone system why they didn't call back. (Really) Told her my issues and she stated she would get us in a nother new car reasonable. Service tech stated couldn't find anything but updated system. We'll long stay shot they wanted and additional 6000.00 more to get me into another new car. What a joke. But keep bringing it back. I also told the salesman on day one of this issue, he stated it was just park in a bad place. Never never again. Word will get around how they treat customers. More

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Great communication with me during service, friendly and informative from the person who checked me in. Video of procedure was/is a great idea. informative from the person who checked me in. Video of procedure was/is a great idea. More

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Felt cared for, questions answered, helped me reorient my driver’s searing position and auto system, once again, recognized me. driver’s searing position and auto system, once again, recognized me. More

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Take your vehicle anywhere else for service. this place will come up with excuses why they didn't do the service that was scheduled. They won't even call you tell you what is going on with your this place will come up with excuses why they didn't do the service that was scheduled. They won't even call you tell you what is going on with your vehicle. So many choices for a car dealership, this is a bad one!!! More

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As a long-time Chilson's customer (4 cars over the last 5 years), we have always loved our experience with them. When it was time to buy car #5 we went to the recently purchased Morrie's Eau Claire Subaru, w years), we have always loved our experience with them. When it was time to buy car #5 we went to the recently purchased Morrie's Eau Claire Subaru, where we met Jason, since our previous salesperson had moved into a different field. Jason was AMAZING showing us what fell into our price range, keeping great contact with us and even dealing with some stupid questions on our part. It was clear to us that he cared about us, not just about the sale he was hoping to make, even referring us to a friend at another dealership to answer some questions about a car that they had that we were interested in. In the end we went with Jason and Morrie's because we have loved our relationship with the dealership and really got to trusting Jason and the Morrie's Eau Claire Subaru team. We now own car #5 from this dealership and my daughter purchased their 2nd car from Morrie's since then. Thanks, Morrie's Eau Claire Subaru and specifically to the Morrie's team for maintaining a GREAT dealership that clearly cares for their customers and the community. More

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