Kathleen Mason

Bought a car, 30 days in they hadn't paid my car off, another payment is taken out of my account from former finance company for a car I no longer owned because Kathleen in finance department never sent another payment is taken out of my account from former finance company for a car I no longer owned because Kathleen in finance department never sent it in!!! This could have severely impacted my credit because I do not pay bills late!!! 2 weeks later my engine light comes on at 1,100 miles. Get a loaner the next day. No communication over 3 weeks. Car doesn't move until 2.5 wks after drop-off. Supposedly was fixed on 10/7 but it wasn't notified of this until the 12th when they were asking for the loaner car back. Kayla/Kacey in Service Dept lies and says she told my husband it was ready on the 7th but he never called her on the 7th! My first car payment was made while it was I n the shop. WHY would we want to keep a loaner if we're paying for another car?!!? Leaving work the day I picked up the car, I check the temporary registration ibwas given upon sale and it was now EXPIRED. They allowed me to drive off after they kept my car for 3 wks. My husband. calls only to find out that THEY'VE HAD THEM FOR SOME TIME! They were supposed to be mailed to ME. They also put my license plate on my car that i was transferring over that was registered to another make model and color car. If it had driven into Memphis and been scanned by THP I would've been given a $200 ticket and court! When my husband talks to the General Manager face tobface, he relayed that he would call me back. That never happened but the Service Manager called who'd only been on the floor for 2 months. This whole experience completely destroyed my new car experience and has been nothing short of infuriating.and exhausting.What should have been enjoyable has been nothing but a NIGHTMARE. They dont mind taking your money but giving a simple call back is out of the question! I wanted to "shop local" but it's not worth it when you have to go through xxxx. More

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Did nothing but lie to us! The office manager was very rude! They have caused noting but issues for us and now we have to take time off work to travel 7 hours to get our paperw The office manager was very rude! They have caused noting but issues for us and now we have to take time off work to travel 7 hours to get our paperwork when we were told we could pick it up from the dealership! More

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