Kathryn Flynn

We recently bought a Cadillac Optiq 2026. The service department has been excellent, however, the Sales Manager Kathryn Flynn has been absolutely unprofessional, arrogant, and dismissive! S The service department has been excellent, however, the Sales Manager Kathryn Flynn has been absolutely unprofessional, arrogant, and dismissive! She recommended a charger adapter for the Optiq and told us which one we had to purchase. It was a separate line item and we were charged $410 plus HSt (of which we paid) when we purchased the car. This was after we submitted numerous photos (before the final sale of the vehicle) of our current charger that we have at home. Unfortunately the adapter did not fit (their service department confirmed it was the wrong adapter), and Kathryn agreed to refund the money. It took over three months to receive a cheque and when the cheque did arrive it did not include the HST. I left a voice mail and Katheryn - to this day- has not responded. My husband went in to Budds today as he had some issues with his Optiq (Service department was excellent once again), but Kathryn dismissed the whole issue about the HST and said it was not an accessory but part of the car. Untrue, as it was a separate line item, she specifically recommended the product to us, and charged us for that product. If we knew it didn’t work, we wouldn’t have bought it and it wouldn’t have been a separate line item! Truly isn’t the $53.30 in HST but the principal of it as Kathryn was rude, dismissive and said she did us a favour by refunding us the $410. How did she do us a favour of refunding the $410 but not the HST for a product she told us was the right product, then accepted to refund it becuase it was the WRONG product, and then does not refund the HST we paid? The worst part of it all is the lack of communication, her unprofessional attitude towards her client, and dismissiveness. I am truly surprised that Chris Budd has kept her on his team. If one of my employees spoke to a client the way she did, they would not be employed. Be careful when dealing with Kathryn Flynn at Budds. I do want to reiterate that the service department is excellent - Kathryn could learn a few things on Customer service from them! More

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Excellent experience buying a Cadillac Optiq last week! Kathryn, David Shuta and Max were outstanding in their service with us. It was the first time in over 30 years that we bought a new car from a deal Kathryn, David Shuta and Max were outstanding in their service with us. It was the first time in over 30 years that we bought a new car from a dealer and the transaction exceeded our expectations. It was straight forward without any games during the process. David was really knowledgeable during the test drive and proved that we had made the right choice for a dealership this time. Kathryn was very quick to respond (when we were ghosted at another dealership). When the unit that we wanted was sold, she was able to find another vehicle that matched exactly via a dealer trade the same day. That got our business and made a really positive impression. Really happy with our Optiq - well done team and thanks. Lynda and Howard More

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They were very quick to locate my desired trim of the vehicle. Finance approval process handled bu Bonsuoy was top notch. vehicle. Finance approval process handled bu Bonsuoy was top notch. More

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Excellent dealership experience from the entire team. Kathryn, Sheldon and Bounsay were all wonderful. I have purchased multiple vehicles from Budds Cadillac and highly recommend them. Kathryn, Sheldon and Bounsay were all wonderful. I have purchased multiple vehicles from Budds Cadillac and highly recommend them. More

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It was really amazing the selection and shopping process during my visit to this Amazing Dealership. When I first was approached by Kathryn Flynn (The Manager) and Luca Bauza (The Sales Representative), I f during my visit to this Amazing Dealership. When I first was approached by Kathryn Flynn (The Manager) and Luca Bauza (The Sales Representative), I felt welcomed and treated like a friend, not just a potential customer, that’s is exactly what it made the difference. I love it, I picked the car, took it for a test drive, then we sat down and made some numbers and walla, I made my mind… I want this car from this dealership through these amazing people. Then, I had the chance to speak with the Big Finance Guy…Bounsay Osylaphent.. we went through all paperwork and Financial applications, it was approved and quick, like a sharm… Super Cool & Supper Fast… I Will Definitely Recommend This Dealership. With 5 Stars on Everything. More

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Just purchased a new Chevy Trax LT from Budds! I’ve been buying and servicing vehicles with Basil and the Budds team for 20 years—simply because I trust them for sales, service and parts. A heartf I’ve been buying and servicing vehicles with Basil and the Budds team for 20 years—simply because I trust them for sales, service and parts. A heartfelt thank you to Basil, Cameron, Rob, Kathryn, Juan, Kerry, Marc and Yung. Budds truly is the best! More

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A very professionally run dealership. Sales rep is super helpful even after sales. Financing team is also very patient and helpful. I highly recommend Budds’ Chevrolet Cadillac Bu Sales rep is super helpful even after sales. Financing team is also very patient and helpful. I highly recommend Budds’ Chevrolet Cadillac Buick GMC Hummer. More

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Always a pleasure to deal with Basil and Kat at Budds. Also a pleasure to deal with Bounsay in finance. I've been buying cars from this dealership for more than 20 years and never had a bad experience. Also a pleasure to deal with Bounsay in finance. I've been buying cars from this dealership for more than 20 years and never had a bad experience. More

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I originally walked in just to browse, but Kat was incredibly helpful and made the whole process so easy that I ended up making a decision and completing the purchase within two hours. Bounsay stayed incredibly helpful and made the whole process so easy that I ended up making a decision and completing the purchase within two hours. Bounsay stayed late to assist me—he’s very knowledgeable and made sure I clearly understood all the financing details. Farid was also fantastic to explain all the features that I can use. I really appreciated the follow-up email he sent after I picked up the car, summarizing all my vehicle coverage for future reference. Overall, this was by far the best shopping experience I’ve had at any dealership. I would highly recommend Budds’ to anyone looking for a car—you're guaranteed top-notch service! More

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I highly recommend Budds’ Cadillac. This is the third car I’ve purchased from them and never go anywhere else. All their teams are the best! This is the third car I’ve purchased from them and never go anywhere else. All their teams are the best! More

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