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104 Reviews of Katie Wilkins
Verified Customer
April 13, 2024
I am not satisfied with my purchase of a Certified 2021 Buick Enclave vehicle from James Wood Denton and I do NOT recommend James Wood as a place to buy vehicles. The key issue was that the "Certification" Buick Enclave vehicle from James Wood Denton and I do NOT recommend James Wood as a place to buy vehicles. The key issue was that the "Certification" process was not done at all or was improperly done. I first saw the vehicle on 3/1. The vehicle was advertised online but not washed, inspected, or ready for sale. The sales lady did disclose a dent. After I saw the vehicle, I asked the sales lady to let me know when the vehicle would be certified, washed, etc. She never did, but I went there a week later to see the vehicle. I did not purchase the vehicle that day, as they wouldn't budge on price. I examined the vehicle fairly well, but I didn't notice the fine scratches in the bright sunlight. I did end up purchasing the vehicle a week later, at the same price because they wouldn't budge on price. At that time, I didn't inspect the vehicle closely as the sale lady was in a hurry for an appt. When I took the vehicle home, I immediately noticed the vehicle had 1000's of fine scratches all over the vehicle that are not very visible in sunlight, but very visible in artificial/white light. I immediately took it back the next day. My goal was to return the vehicle because as a CPO I had a 3 day, 150 mile option to return it. I told the manager that I wanted a permanent solution (or return the vehicle), not a temporary one. However, when I received the vehicle back at my home, all they had done was polish it. The scratches were still there. I do appreciate the polish, but I was looking for a permanent solution. . I suspect they were simply buying time waiting for the 3 days return period to end. I checked with a former sales team member from the most respected car dealer in Dallas and a large Collision body shop. Both the contacts indicated that even though it is a used vehicle, most large/ethical car dealerships should have disclosed the scratch marks, just as the sales lady disclosed the dent in the vehicle. If the vehicle was 7-8 years or older it would not be an issue, but for a Certified vehicle under 3 years old this should have been disclosed. They said if it was not disclosed the dealer should fix the issue permanently or provide some kind of restitution. I also told them that the remote gave me the "Replace battery" warning when I first entered the vehicle on 3/1 and stopped working a few days after I purchased the vehicle. They questioned the certification process and whether all steps were completed? They said that the certification process was either not done or improperly done. I did notify both the sales lady and the manager about the remote battery, but they didn't fix it. My final request to James Wood was for a refund of some kind, but they refused. If I were James Wood, I would have done one of the 4 items for a "Certified" vehicle. 1.) Returned car 2.) Repainted car 3.) Exchange vehicle 4.) Offer a discount of at least a 1000. Thanks for reading my review! More
by keithc70
Other Employees Tagged: Chase Whaley , Sheldon Jeffcoat
April 01, 2024
Refreshing to work with a dealership that actually has prices clearly marked on used vehicles and doesn't try to load in extra charges during purchase! prices clearly marked on used vehicles and doesn't try to load in extra charges during purchase! More
by Telluride
Other Employees Tagged: Will Lewis , Melanie Gregg
March 25, 2024
Was in the market for a new vehicle. Knew I wanted a Terrain but wasn't ready to pull the trigger. I found what became my new vehicle while doing an online search at GMC Dealerships. Ka Knew I wanted a Terrain but wasn't ready to pull the trigger. I found what became my new vehicle while doing an online search at GMC Dealerships. Katie, in the internet department, helped me out when I requested info on the vehicle I had seen on the website. We set up a viewing and a test drive and she helped secure financing. When it came time to pull the trigger, Katie walked us through the whole process, including showing me all the cool options available, up till we met with Don to seal the deal. Don and Katie absolutely made this the BEST car buying experience we've ever had. No pressure whatsoever to do anything. That's important for a consumer. I love my new Terrain. Thank You! More
by coachpj
Other Employees Tagged: Don Litoff
March 08, 2024
I have been a big supporter of James Wood for over 40 years now, if it isn’t broke don’t fix it. Where else can you call and always get a kind voice to answer. Here is to 40 more years. years now, if it isn’t broke don’t fix it. Where else can you call and always get a kind voice to answer. Here is to 40 more years. More
by rkroberts127
Other Employees Tagged: Matt Taylor, Phillip Surles, BJ Worley, Gavynn Norris , Denny Aldridge, Sheldon Jeffcoat, Mike Loch
February 28, 2024
Katie W. went above and beyond to help my wife and I purchase a Yukon! I highly recommend James Wood and Katie. They are honest and transparent. Thanks again, went above and beyond to help my wife and I purchase a Yukon! I highly recommend James Wood and Katie. They are honest and transparent. Thanks again, Katie! More
by kobyshort22
Other Employees Tagged: Chase Whaley
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