Kayla Lambert | Page 13

Kayla kept us updated from diagnosis, part ordering and completion. Vehicle was ready a day earlier than expected. Timely professional and courteous! completion. Vehicle was ready a day earlier than expected. Timely professional and courteous! More

by ckparker10 Verified Customer Verified Customer

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I had an over a year long issue that i had to arrange on my own to finally get it resolved. Once I scheduled my appointment myself it finally got fixed and now I am satisfied. I wish that after the shop fin my own to finally get it resolved. Once I scheduled my appointment myself it finally got fixed and now I am satisfied. I wish that after the shop finished my repairs that they would have cleaned my interior of my car where they had worked on it. More

by BDGERING Verified Customer Verified Customer

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Scheduled appointment Wed early morning but didn't have a tech available until late afternoon. Next day Spokane had snow and no progress (truck has new snow tires). Last day TCM learned memory cleared, seat tech available until late afternoon. Next day Spokane had snow and no progress (truck has new snow tires). Last day TCM learned memory cleared, seat clamps replaced (TSB) and emergency brake recall addressed (zip tied). I'm sure flat rate would be around 3hrs max so 3 days as excessive. More

by Nick1Frantz Verified Customer Verified Customer

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Good communication. Timely service. Good staff. However, the software update has caused my phone to disconnect from the speaker system randomly. Timely service. Good staff. However, the software update has caused my phone to disconnect from the speaker system randomly. More

by Llsetters1972 Verified Customer Verified Customer

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Got checked in quickly for the diagnostic check to verify my washer fluid tank was cracked. Verified cracked and actually had one in stock. Replaced in no time! my washer fluid tank was cracked. Verified cracked and actually had one in stock. Replaced in no time! More

by STEPHEN.BOWICK Verified Customer Verified Customer

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I had appointment to have my antique truck (1986 Ford with 67000 actual miles) worked on as it wouldn't start. I had it towed in. I went in a week after my appointment was due and it had not even been ad with 67000 actual miles) worked on as it wouldn't start. I had it towed in. I went in a week after my appointment was due and it had not even been added into the computer system. After a few more days having not been called back I drove the three hours again back into Spokane. Kayla was not there so I went to the service manager and asked what was going on. He informed me because it was old and didn't have a computer the mechanics had no way of testing to find that out. I found that very disappointing that a large dealership would not have one diesel mechanic capable of trouble shooting a problem from years of experience. In the past I brought my truck in and one of the mechanics took a ride with me and said what the problem was and he was right and got it repaired. This time the main service manage acted as if I was a bother to him and a waste of his time. Finally he offered to call me a tow. When he pulled out the sheet showing the rates i said that was fine I would pay the 160 to move it. He simply said 'I can't do that, thats for our tows'. (that would have been a reasonable solution). I have used the previous dealership for over twenty years and had a service advisor 'Dick' who never once failed to promptly call me back and assure I was prompting informed of what was going on with my vehicles. I always used this company for my regular services and repair work on my trucks and even my Lexus as I trusted them for quality service. Sadly now I no longer believe this dealership is trustworthy of caring for the More

by Lazydroranch Verified Customer Verified Customer

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Fast and stress free Great communication, Kayla is fantastic, the support staff work hard. Overall creat customer service! fantastic, the support staff work hard. Overall creat customer service! More

by Carter11 Verified Customer Verified Customer

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The wait time was just right. The wait room was clean and stocked well with magazines. My service rep was knowledgeable, prompt and courteous. The wait room was clean and stocked well with magazines. My service rep was knowledgeable, prompt and courteous. More

by mccomasd Verified Customer Verified Customer

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Dealer did a great job on getting me in and out back on the road. Kayla was assume to deal with! We picked up the car late ,Kayla was gone. Jeff the advisor closed us out, nice and courteous! Vehicle shift the road. Kayla was assume to deal with! We picked up the car late ,Kayla was gone. Jeff the advisor closed us out, nice and courteous! Vehicle shifts and runs great, technician did a great job on repairing my issue with the car. More

by trueblue07 Verified Customer Verified Customer

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Great service and was finished when promised. Also have to say the manager Keith is awesome, true asset to your organization. Also have to say the manager Keith is awesome, true asset to your organization. More

by TSDSNIPER Verified Customer Verified Customer

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