Kaytlin Jost

I have 4 cars and they all have taken very good care of them all and me. them all and me. More

by Jeanleigh.222 Verified Customer Verified Customer

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I'm assuming that Kaytlin is your service writer. Her lack of communication was astounding. When I made my oil change appointment for 9am I told her I was short on time and needed to get to work by 1 Her lack of communication was astounding. When I made my oil change appointment for 9am I told her I was short on time and needed to get to work by 10. She assured me that it was no problem. When i came in for my appointment, i reiterated to her my time constraints and was again reassured. However at 9:48 when no one came to tell me my car was ready, I went back to the office area and was told by her that my car had not yet been started, or even moved from the parking lot. Literally did not communicate that they were running more than an hour behind schedule. No solutions were offered for my car to still be taken, except for me to bring it back later, which wasn't really an option. I called a few minutes later to see if perhaps someone could pick up my car and get the oil changed since I didn't have all day to sit there and wait to have it done. She originally told me no, but I asked her to check if an exception could be made. Ian was very accommodating apologized for my inconvenience and my car was seen and dropped back off to me later. My biggest complaint is your service writer's lack of communication and customer service skills. More

by TIFPEL86 Verified Customer Verified Customer

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All the staff was friendly and the coat was reasonable Cost very helpful didn't try to pressure me getting more service down than what I was there for Cost very helpful didn't try to pressure me getting more service down than what I was there for More

by cjmje82 Verified Customer Verified Customer

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Been happy with heiser. I live in green bay but still go to heiser in sturgeon bay I live in green bay but still go to heiser in sturgeon bay More

by PACKFAN59 Verified Customer Verified Customer

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Fantastic service. They went above and beyond to make sure my truck was running properly. They went above and beyond to make sure my truck was running properly. More

by CHASKELLER Verified Customer Verified Customer

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They did what I asked of them in a reasonable time I was pleased with their performance pleased with their performance More

by lmanderson55 Verified Customer Verified Customer

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Very efficient and respectful. Part of the reason I purchased our last vehicle was because of Ian and the rest of the service department. Part of the reason I purchased our last vehicle was because of Ian and the rest of the service department. More

by Ramblerguy Verified Customer Verified Customer

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Easy to schedule, done on time, excellent service ? ? Very nice and personable people, very professional ? Very nice and personable people, very professional More

by searchlight0319 Verified Customer Verified Customer

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Friendly service. Timely repair. Great customer service! We were give guarantee a ride into town so we could enjoy our day rather than waiting at the dealership Timely repair. Great customer service! We were give guarantee a ride into town so we could enjoy our day rather than waiting at the dealership More

by brollett Verified Customer Verified Customer

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Polite, thorough and the process was very easy. Mechanics was patient with questions and respectful Mechanics was patient with questions and respectful More

by beckerkaren389 Verified Customer Verified Customer

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