Keenan White
Keenan White at Napleton Ford Columbus

Keenan White

Service Manager

Napleton Ford Columbus

330 Transit Road
Columbus, WI 53925

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4.4
13 Reviews
4.4

13 Reviews

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13 Reviews of Keenan White

July 27, 2025

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Employee Rating

Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More

by dtkroberts
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jul 28, 2025

Napleton Ford Columbus responded

We're sorry to hear about your frustrations with the warranty. We aim for transparency and fairness in our services, and want to clarify that bumper-to-bumper is only three years. Please reach out directly to columbusfordfeedback@napleton.autos - Napleton Ford Columbus for additional assistance.

July 11, 2025

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The service department was very helpful and impressive. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. More

by Jperdmann
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 11, 2025

Napleton Ford Columbus responded

Thank you for sharing your positive feedback! We appreciate your business and hope to see you again at Napleton's Columbus-Ford!

July 10, 2025

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Employee Rating

Very good Love the pick up and car delivery service! Best thing ever to do. More

by lindahuebner12
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Erin Schuster, Joel Christopherson , Delivery person and person who brought papers for me to sign.

Jul 10, 2025

Napleton Ford Columbus responded

Thank you for the great review. We look forward to seeing you again at Napleton Ford Columbus!

July 09, 2025

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I was brought in on time for my scheduled appointment. Very friendly staff. Explained throughly an issue I thought I was having. More

by ledgy14
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Erin Schuster

Jul 09, 2025

Napleton Ford Columbus responded

Your feedback means so much to us! Thank you for choosing Napleton Ford Columbus and for sharing your experience.

June 17, 2025

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Work was completed while I waited was kept up with the progress was asked if I wanted new filters More

by drschmidt7986
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Recommend Dealer
Yes
Jun 18, 2025

Napleton Ford Columbus responded

Thanks so much for the review. We look forward to your next visit to Napleton Ford Columbus!

June 13, 2025

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Employee Rating

They are great people that always go above and beyond! ! I recommend them to everyone I know. More

by jamiebislew
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 16, 2025

Napleton Ford Columbus responded

Jamie, thanks for the kind words for our Napleton Ford Columbus team. We greatly appreciate your recommendation!

May 30, 2025

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Employee Rating

Freindly clean caring efficient priced right done quickly the service department goes out of their way to keep you happy More

by lukey39
Service Price Transparency
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Recommend Dealer
Yes
Jun 02, 2025

Napleton Ford Columbus responded

Thank you for sharing your experience with us at Napleton Ford Columbus! We're delighted to hear that our service department provided friendly and efficient care. We appreciate your feedback and look forward to serving you again in the future!

May 29, 2025

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Employee Rating

Erin was amazing! Check in was fast and easy and she listened to all of my concerns. More

by tasha.royals
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Erin Schuster

May 29, 2025

Napleton Ford Columbus responded

Tasha, this is a fantastic review. Thanks from Erin and the entire team at Napleton Ford Columbus!

May 22, 2025

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Employee Rating

I have taking my work vehicle and personal vehicle to Napleton Ford in Columbus, WI since moving to Columbus a year ago. Been very satified of the work they have done on my vehicles. The Employees have b More

by Cutty36
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

Napleton Ford Columbus responded

Thank you for your continued trust in Napleton Ford Columbus! We're delighted to hear that our team has provided courteous and helpful service for both your work and personal vehicles. Your recommendation means a lot to us, and we look forward to serving you again soon!

April 22, 2025

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Employee Rating

Unusually cordial, friendly, professional, and a delightful experience. I can recommend this dealership to friends. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2025

Napleton Ford Columbus responded

Ron, thank you for recommending Napleton Ford Columbus! We're delighted to hear that your experience was both friendly and professional. We appreciate your support!

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