Keiri Esquivel

I’m extremely disappointed with my experience at the Honda dealership in Palmdale, CA. I brought my car in back in September 2023 for transmission issues, and despite there being a known service bulleti Honda dealership in Palmdale, CA. I brought my car in back in September 2023 for transmission issues, and despite there being a known service bulletin about a faulty torque converter, no one mentioned it. I was told to just change the transmission fluid. Less than a year later, I was back with the same problem—this time with a transmission warning light. After researching and seeing that many other Honda owners had similar issues tied to the torque converter, I requested that they look into it. Instead, the service rep, Raul, immediately blamed my personal mechanic and dismissed my concerns. I had to push just to get the torque converter and software update checked. After waiting all day with no update (I had to call them myself), I was told I might need a whole new transmission. Only after insisting did they run further diagnostics and confirm the torque converter was the issue. That delay left me without a car for almost a week. I asked for a loaner because I’m a single mother of four and cannot afford to miss work or have my kids miss school. I was denied a loaner simply because I don’t have a full service history with Honda—even though this is my first Honda. I chose Honda for its reputation for reliability, but this experience has been nothing short of stressful and disappointing. I’ve lost time, money, and trust in the brand. I had considered buying the new Prologue, but now I’m seriously looking into switching to another brand entirely. This was one of the worst customer service experiences I’ve had at a dealership. I hope Honda takes this kind of feedback seriously because customers shouldn’t have to fight to be heard. More

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