Keiri Esquivel

I recently leased a vehicle from Trust Palmdale Honda and the experience was great from start to finish. The whole team was very helpful, knowledgeable, and transparent. Thank you Trust Palmdale for the grea the experience was great from start to finish. The whole team was very helpful, knowledgeable, and transparent. Thank you Trust Palmdale for the great service. More

Report | Print

I’m extremely disappointed with my experience at the Honda dealership in Palmdale, CA. I brought my car in back in September 2023 for transmission issues, and despite there being a known service bulleti Honda dealership in Palmdale, CA. I brought my car in back in September 2023 for transmission issues, and despite there being a known service bulletin about a faulty torque converter, no one mentioned it. I was told to just change the transmission fluid. Less than a year later, I was back with the same problem—this time with a transmission warning light. After researching and seeing that many other Honda owners had similar issues tied to the torque converter, I requested that they look into it. Instead, the service rep, Raul, immediately blamed my personal mechanic and dismissed my concerns. I had to push just to get the torque converter and software update checked. After waiting all day with no update (I had to call them myself), I was told I might need a whole new transmission. Only after insisting did they run further diagnostics and confirm the torque converter was the issue. That delay left me without a car for almost a week. I asked for a loaner because I’m a single mother of four and cannot afford to miss work or have my kids miss school. I was denied a loaner simply because I don’t have a full service history with Honda—even though this is my first Honda. I chose Honda for its reputation for reliability, but this experience has been nothing short of stressful and disappointing. I’ve lost time, money, and trust in the brand. I had considered buying the new Prologue, but now I’m seriously looking into switching to another brand entirely. This was one of the worst customer service experiences I’ve had at a dealership. I hope Honda takes this kind of feedback seriously because customers shouldn’t have to fight to be heard. More

Report | Print