Keith Berdine

My wife and I purchased a vehicle from Hiley Subaru in Fort Worth about a month ago, and the customer service since the sale has been far more than disappointing. We still have not received the paperwo Fort Worth about a month ago, and the customer service since the sale has been far more than disappointing. We still have not received the paperwork needed to register and tag our vehicle in Oklahoma. My wife works for the FAA in Oklahoma City and has now been told she can no longer drive her new Subaru onto the center because of the unresolved registration issue. This delay is directly affecting her ability to use the vehicle to get to work. What good is purchasing a new car if you cannot drive it where you need to go? Completing the paperwork is a basic part of selling a vehicle, and we expected it to be handled promptly and professionally. We are asking dealership management to contact us directly, provide a firm timeline for getting the required paperwork to us, and resolve this without further delay. In the meantime, Hiley should offer a loaner with documentation that meets her workplace’s vehicle-entry requirements, subject to confirmation with the FAA center. A dealership should be able to complete the entire transaction—not simply collect payment and leave the customer dealing with the consequences of unfinished paperwork. I would recommend purchasing a Subaru, but based on our experience, I cannot recommend purchasing one from this dealership. I welcome a response from management and a concrete resolution to an issue that should have been handled weeks ago. More

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