Keith Kowalcyzk | Page 3

Ryan Petrulakis (the sales representative) and I agreed to an overall "deal" which included my trade in and a dollar amount that I agreed to pay in addition to the trade in for a 2013 Altima. This was don to an overall "deal" which included my trade in and a dollar amount that I agreed to pay in addition to the trade in for a 2013 Altima. This was done through a couple of phone conversations and emails. I drove to the dealership from Wisconsin (about 2 hours) after work only to find out that they would not honor the agreed upon price (it was several hundred dollars more). Ryan said it was contingent upon my trade in being in the condition I stated over the phone. There was no mention of there being any problem with the trade in. The sales manager, Keith Kowalczyk, did not back the agreed upon price either, saying "we already have too much invested in your trade," and "the Illinois documentation fee is part of every deal." He was very rude and pressuring. Before Ryan agreed to my offer saying "we've got a deal," I specifically said that the amount I would add to the trade in would include everything except sales tax (which I would pay upon returning to Wisconsin). There was an additional $164 documentation fee, and a $10 fee for the drive away sticker/tag. Ryan did not mention either of these fees during our negotiations. I specifically told Ryan that any additional fees were to be included as part of the money I would add to the deal on top of the trade in. In addition, I had arranged to pay the sales tax with the Wisconsin Department of Motor Vehicles after purchasing the vehicle. The dealership collected sales tax (based on the Wisconsin rate) in advance and the finance person, Dan, who did the paperwork with me said they would mail a check to me by the beginning of the next week to reimburse me for these taxes so I could them pay the state of Wisconsin. He lied, and it took 5 weeks for the check to finally get sent to me. In addition, 3 of the accessories for the vehicle that Ryan and I agreed would be included were not available and ready at the time of delivery. I had to pressure Keith Kowalczyk to put the mud guards on. He tried to pressure me into having him order them and then come back to have them installed (again, it's a 2 hour drive from my home). He also offered to mail them to me, but I would then have to pay the local dealer to install them. Ryan and I also agreed on touch up paint and a cargo net as part of the deal, which he forgot about. It took several emails and phone calls to get them delivered to my home, which was 5 weeks later. I have purchased 7 new vehicles in the past 20 years, from several other dealers, and have never had such a negative, unethical experience. More

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I had contacted McGrath, Nissian in early Feb 2013, then a situation came up,which delayed my purchase. With that said, Ryan was very patient with me kept in touch and was not a pushy salesperson. Finally a situation came up,which delayed my purchase. With that said, Ryan was very patient with me kept in touch and was not a pushy salesperson. Finally made it to the dealership, he knew what I wanted and he listen to me, go figure a sales person that LISTEN'S. I was given a good deal from Ryan and Keith the general manager, I feel I got a good deal. Best of all I love the car. Thanks Ryan for your help and patience's. More

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Usually the car buying purchase is stressful. McGrath Nissan made me feel at ease and removed any anxiety I had. They were thorough, polite, courteous and always gave me the impression that my best inte Nissan made me feel at ease and removed any anxiety I had. They were thorough, polite, courteous and always gave me the impression that my best interest is what mattered. I WASN'T JUST ANOTHER SALE. Not only did I get a great car at a reasonable price, I know have a new impression on what the car buying exprience should be when dealing with right dealer. More

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I have been loyal Nissan Owner for number of years now as I own Nissan Altima and Nissan Quest. Recently, Mcgrath Nissan located in Elgin, IL sent me a letter requesting that my Altima is in high demand in I own Nissan Altima and Nissan Quest. Recently, Mcgrath Nissan located in Elgin, IL sent me a letter requesting that my Altima is in high demand in used car lineup and they are willing to offer me competitive pricing if I made a visit. If nothing works out at least they will offer me is an Oil change with car wash. I was excited with the price tag and wanted to stopby and see if I qualify and get to check out new line up of Altima. I went to dealer and I had forgotten to bring the letter they had sent me. The guys upfront told me don't worry about that and we will take of you. So, they prepared the quote and I took a test drive for some new Nissan lineups. As they gave me the quote but I didn't like the price so I decided not to take the offer. But now the guys were so rude to me and my wife saying that we need the letter for to get the free oil change. What a change in customer service from the time I went in Dealership with positive attitude, they completely flipped 360 and giving me run around for one free oil change. I could not believe how stingy they had behaved with me and could not be treated more disrespectful in my life. I was very disappointed when I talked to the Manager and even General Manager, Keith Kowalczyk. He told me flat that we can't do anything without the letter. As a courtesy, at least they could do is give me a better response than disrespected ill-treatment and run around. I would never visit that dealership again. Also, the customer service they offered since our offer didn't go through could not be any worse. I was very disappointed with their customer service. More

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Great experience with Ryan in sales and then with Keith when I closed the lease deal. Will recomend McGrath to all friends who are car shopping. Keep up the great work. when I closed the lease deal. Will recomend McGrath to all friends who are car shopping. Keep up the great work. More

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this is the 2nd car i have purchased, in a 3 week period from mcgrath nissan...very pleased with the service..no high pressure and certainly a very pleasant purchasing experience. Darryl Watson was my sales from mcgrath nissan...very pleased with the service..no high pressure and certainly a very pleasant purchasing experience. Darryl Watson was my salesman..he is articulate, explains all the paperwork as the process proceeds and he knows what he is doing..his experience made the process easier for me...Darryl knew waht time i was coming in and was prepared when i arrived..he also took care of me on first purchasde...no complaints from me... keith handled all the issues with payment, and he too explained everything as we proceeded thru the process..he offered options that i could choose from for my financial convenience. i have purchasaed from the mcgrath team b4 when i bought my previous car, not a nissan, but that is why i went back to a mcgrath dealership..they treat you well.. More

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I gave these rating because I was very happy with the service that I had received with Keith Kowalczyk. He gave 100% in finding me a car and a price that I could afford. I would highly recommend him to service that I had received with Keith Kowalczyk. He gave 100% in finding me a car and a price that I could afford. I would highly recommend him to anyone that is looking for a Nissan. More

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When I walked into McGrath Nissan, my original purpose was to compare pricing and vehicles from a number of different dealerships. After meeting Steven and taking a test drive in a Versa, I knew this was was to compare pricing and vehicles from a number of different dealerships. After meeting Steven and taking a test drive in a Versa, I knew this was the car I wanted. Although basic, it had everything I needed and was economical on gas. Steven is quite knowlegdeable about the cars, was no-pressure and was extremely respectful and polite. By the time the deal was done and all of the paperwork had been signed, it was 10:30 at night. They all stayed late, including the porter, in order for me to drive away with my new car. Everyone at McGrath Nissan works hard for the customer and I will definitely recommend this dealership to everyone I know who might be looking for a good, reliable vehicle. More

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From the minute we pulled in the lot until we drove off the lot, everyone we dealt with was professional, courteous and made the whole process and ejoyable experience. From the little things (making sur the lot, everyone we dealt with was professional, courteous and made the whole process and ejoyable experience. From the little things (making sure our kids were entertained) throught the financing options, they did a wonderful job. No games were played - none of the good cop/bad cop that othe dealerships employee to put a "hard" sell on you. the people listened to what we wanted, what we could afford and did a great job in matching up the two. I will buy my next car from here and I will recommend them as often as possible. More

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I researched the car I wanted online ahead of time, a superblack 2009 Nissan Altima 2.5SL, spoke with Todd over the phone to make sure the car was available, he was very frindly and informative about the superblack 2009 Nissan Altima 2.5SL, spoke with Todd over the phone to make sure the car was available, he was very frindly and informative about the car, and offered me the internet pricing upfront. I came into the dealership with my family the next evening and spoke with Darryl who was very friendly and accomodating. Darryl was very attentive to us, he got us drinks and offered to get sandwiches from Subway for my children. The car I wanted to see was being used by the dealership owner's daughter as a demo, so I had to wait awhile till she brought it back in to see it. Molly McGrath apologized to us for having the car and was sorry we had to wait. Both Darryl and Keith answered all our questions and their laid-back, low-pressure attitude and sense of humor was very pleasing to deal with. We felt like we were buying a car from old friends. I feel we got a good deal, fair price for my trade in and a great car in return! It was a late night and they stayed open past closing time to finish closing the deal. Never thought I'd ever buy an extended warranty, never have before, but they offered me a very low interest rate and the extra cost was a wash. Elgin was a long drive from my home in Wonder Lake, IL but the drive was worth it. I'm very happy I bought my car at McGrath Nissan, and look forward to bringing my car there for service, should I need it. More

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