Keith Pedrick | Page 2

We had a great experience in service today. David is extremely knowledgeable. Answered all our questions and we feel very valued as a customer. Also. Keith in sales department is our sales rep David is extremely knowledgeable. Answered all our questions and we feel very valued as a customer. Also. Keith in sales department is our sales rep and he gave us a wonderful test ride in the new electric Cadillac. Keith really knows the brand inside and out. Both Keith and David really make us feel welcome every time. We look forward to our next visit More

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Working with the team at Cadillac Lakeland was amazing! They took the time to listen to exactly what I wanted and what my budget was. Not only did they meet my expectations, but far exceeded them. I got a They took the time to listen to exactly what I wanted and what my budget was. Not only did they meet my expectations, but far exceeded them. I got a deal and payment that was almost too good to be true. Process was fast, simple, and straightforward. Will definitely be doing business with them again! More

by sam.muth69 Verified Customer Verified Customer

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It was a pleasure meeting Keith at the Dealership. He answered the questions I had. I should have tried out the navigation aspect of the radio. Apparently it hadn't been updated from 2012, but there a He answered the questions I had. I should have tried out the navigation aspect of the radio. Apparently it hadn't been updated from 2012, but there are work arounds for that. It is a beautiful vehicle More

by CAPNBALL44 Verified Customer Verified Customer

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Very nice to customers and prompt service Professional and trustworthy. Helpful with explaining how everything works. and trustworthy. Helpful with explaining how everything works. More

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We had a very pleasant buying experience while purchasing a vehicle from Cadillac Lakeland. Keith was very friendly and helpful. a vehicle from Cadillac Lakeland. Keith was very friendly and helpful. More

by JACKANDDIANNE Verified Customer Verified Customer

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We just purchased our 2025 XT4 so we have only meet the sales and service personnel. We are pleased with our sales experience . Service experience is yet to come... sales and service personnel. We are pleased with our sales experience . Service experience is yet to come... More

by ROXETTA.STEPP Verified Customer Verified Customer

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Keith Pedrick was the most professional, informed, polite car salesman I have ever met and I used to be a car salesman. The dealership was well organized and offered a tour of service areas. Would recommend car salesman I have ever met and I used to be a car salesman. The dealership was well organized and offered a tour of service areas. Would recommend this dealer to others. The Vehicle we got was a Buick Encore GX Avenir. Very nice. More

by JEFF@MOSTCOOLMEDIA.COM Verified Customer Verified Customer

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Very good. I would recommend him to others. Very attentive. Did what he said he would do and on time I would recommend him to others. Very attentive. Did what he said he would do and on time More

by LES.CAHOON Verified Customer Verified Customer

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Andrew Rodriguez has been very helpful & I would recommend him to anyone wanting to buy a Cadillac. recommend him to anyone wanting to buy a Cadillac. More

by JUDY3180 Verified Customer Verified Customer

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The sales process was very smooth and efficient despite the amount of questions we peppered Keith Pedrick with. We purchased 2 cars and traded in 1 in a 4 day window. Keith & Glen were great to work with. the amount of questions we peppered Keith Pedrick with. We purchased 2 cars and traded in 1 in a 4 day window. Keith & Glen were great to work with. The reason that it's not 5 stars however is due to an issue with administration and the excess payoff of our traded-in car. Having to wait close to a month for a check because of a clerk error is not really that great of a look. It might not have been that big of a deal if the communication had been better. Leaving messages for people and them not returning your call is an issue. Having to chase people down just to get information about money owed to you is not great. I can imagine if the situation were reversed, I would've been hounded day and night. I haven't had to visit the Service Center yet but I am hopeful they are better than Regal. Regal's Service Center is the sole reason I went looking elsewhere. (Poor Regal catching strays on a review not even meant for them) Overall, the buying process and the finance office at Cadillac Lakeland were smooth processes. Nothing hidden, no xx, good back and forth conversation. More

by BMELZARD Verified Customer Verified Customer

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