Warning: Deceptive Pricing and Broken Contractual
Promises. I purchased a 2023 Nissan Ariya advertised online for $19,999. The dealership hiked the contract price to $23,999. The manager signed a wri
Promises. I purchased a 2023 Nissan Ariya advertised online for $19,999. The dealership hiked the contract price to $23,999. The manager signed a written agreement on my deal sheet stating I would receive the $4,000 rebate 'later'. However, because their finance department failed to properly submit the IRS Point of Sale Transfer, the rebate is completely inaccessible to a buyer without tax liability a trap they knew or should have known. General Manager Nestor Calderon has actively refused to honor the manager signed contract. A formal fraud complaint will be filed soon with the New Jersey Division of Consumer Affairs, and legal action for $12,000 in treble damages under NJ Consumer Law is underway. Avoid this dealership's predatory financing games.
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by Hassan Abdalla
May 30, 2026 -
Carvision.com - Maple Shade responded
Dr. Abdalla,
We are writing to clearly address the continuous assertions regarding your 2023 Nissan Ariya purchase and the Federal Used Clean Vehicle Credit.
First, regarding our advertising, Car Vision strictly complies with all regulatory and legal disclosure mandates. The online listing conspicuously displayed a bright green banner stating “Price Shown After IRS EV Tax Rebate (*)” directly over the vehicle image, ensuring the conditional nature of the net price was transparent from the very beginning. Furthermore, the accompanying disclaimer clearly directed customers to the official IRS guidelines, making it plain that the $4,000 credit is a federal tax benefit subject entirely to IRS eligibility criteria, not a dealership-issued discount or a guaranteed markdown. This understanding was explicitly reinforced at the time of purchase via the signed proposal, which prominently featured the handwritten notation that you would apply for the rebate later.
Second, regarding the administration of the credit, our team has acted with total transparency and went above and beyond to provide assistance. Our General Manager, Nestor Calderon, was actively engaged in guiding you, even providing direct assistance over the phone to clarify the parameters of the program. However, the IRS Clean Vehicle program has strict regulatory guidelines and specific required parameters that must be established to execute a time-of-sale report.
Because the required consumer-side eligibility criteria and program parameters were not met, a time-of-sale report could not be successfully registered through the portal.
Our dealership has fully met its compliance and advertising obligations and stood completely ready to assist. Ultimately, the inability to claim the credit is due to the fact that the strict eligibility rules established by the federal program were not met on the consumer side.
We remain fully transparent and are always open to discussing the particulars of this transaction in any permissible forum. If all federal eligibility and program requirements are met, we are committed to assisting our customers within the boundaries of IRS regulations.
May 30, 2026 -
Hassan Abdalla responded
Your response relies entirely on a deceptive narrative that completely ignores both federal law and your own management's signed contractual commitment. Let’s look at the actual facts and the written evidence currently on file with state regulators:
You explicitly admit that the agreement features the signed notation that the buyer would apply for the rebate later. However, under strict IRS frameworks, it is legally impossible for an individual consumer to apply for a used EV rebate independently later unless the dealership first initiates a "Point of Sale Transfer" via the IRS Energy Credits Online portal. Your General Sales Manager, Keith Penny, gave false compliance advice to secure a $25,005 sale, assuring me I could do this on my own. By countersigning that contract provision, your management legally bound itself to a premise built on deception.
You claim consumer-side parameters were not met. This is entirely contradicted by the formal documentation. The Vehicle Buyer's Order was executed strictly in my individual name, and the Bank of America Cashier's Check (No. 6311703205) explicitly lists me personally as the individual remitter. Your dealership willingly accepted, endorsed, and deposited that check, which carried a clear restrictive endorsement memo reinforcing that the transaction excluded the rebate. You had all necessary consumer parameters; your staff simply failed to execute the mandated federal paperwork.
As a licensed automotive dealership, you are the expert merchant. Misleading a consumer into a transaction by stating they can claim a federal credit independently later and then using that exact unachievable provision to justify pocketing a $4,000 premium over your advertised $19,999 price constitutes an unconscionable commercial practice.
This matter has been escalated beyond online forums. A formal consumer fraud complaint has been submitted to the New Jersey Division of Consumer Affairs (DCA) and the Better Business Bureau (BBB), backed by the full, seamless documentary evidence including the online ad, the countersigned deal sheet, and the restrictively endorsed check. Your written admission here only solidifies the timeline of deceptive pricing and breach of contract. We will let state regulators resolve this $4,000 dispute.
friendly, patient and kind helper , sweet and beautiful
smile 😊 , look for hilda feliz if you need a new vehicle
smile 😊 , look for hilda feliz if you need a new vehicle
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by zaquel2001
Other Employees Tagged:
Hilda Feliz
Aug 28, 2025 -
Carvision.com - Maple Shade responded
What a lovely review! 😊 We’re so happy to hear that Hilda made your experience so positive with her friendly, patient, and kind approach. Her smile definitely adds that extra touch! Thank you for recommending her—she truly makes car shopping a breeze. If you or anyone else needs a new vehicle, Hilda is the one to see. Enjoy your ride, and we hope to see you again soon! 🚗🌟
Thank you CarVision Maple Shade.
As a previous buyer from CarVision, I am drawn to the transparent pricing and ease of the sales. From vehicle selection, financing, and again no hass
As a previous buyer from CarVision, I am drawn to the transparent pricing and ease of the sales. From vehicle selection, financing, and again no hassle/haggle pricing - you can buy a nice car at a price point that you can live with and without regrets. Friendly sales people are a bonus! If you’re in the market for a new ride, please consider the team at CarVision and ask for Mike Rush!
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by Justcam.917
Other Employees Tagged:
Michael Rush, Latifah King
Aug 29, 2025 -
Carvision.com - Maple Shade responded
Thank you so much for your continued trust in CarVision Maple Shade! We’re honored to have you as a returning customer and truly appreciate your kind words about our transparent pricing, hassle-free process, and friendly team. It’s great to know that everything from vehicle selection to financing met your expectations once again—and we’re especially glad that Mike Rush made such a positive impression! Your recommendation means the world to us, and we look forward to helping you (or anyone you send our way) with their next car-buying experience. Enjoy your new ride!
This process was the least stressful experience I've had
buying a car. The team was super helpful, letting me know what was going on every step of the way, working hard to get me approved. Everyone was supe
buying a car. The team was super helpful, letting me know what was going on every step of the way, working hard to get me approved. Everyone was super friendly and I would highly recommend this location. Davidson worked his magic and was very helpful every step of the way. I am passing his business cards to everyone I know looking for a car.
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by Eds0710
Aug 29, 2025 -
Carvision.com - Maple Shade responded
Thank you so much for sharing your experience! We’re thrilled to hear that your car-buying process was stress-free and that our team kept you informed and supported throughout. Davidson is truly a gem, and we’re glad he worked his magic to help get you approved. Your recommendation means a lot to us, and we appreciate you passing along his business cards to your friends and family. Enjoy your new car, and don’t hesitate to reach out if you need anything else!
Hilda was very welcoming and helpful.
The car I originally wanted wasn’t available anymore but she helped me find another car within minutes. It was a pleasure working with her. 10/10, wo
The car I originally wanted wasn’t available anymore but she helped me find another car within minutes. It was a pleasure working with her. 10/10, would recommend!
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by lukewjck
Other Employees Tagged:
Hilda Feliz
Aug 29, 2025 -
Carvision.com - Maple Shade responded
Thank you for sharing your experience! We’re so glad Hilda was welcoming and quick to help you find the perfect car when your first choice wasn’t available. It’s wonderful to hear it was a pleasure working with her. We truly appreciate your 10/10 recommendation and hope you’re loving your new vehicle!
Roger was the best salesman here that i dealt with hands
down, he worked with us for 6 hours finding us the best rates he deserves every star if it was 6 stars i would’ve rated him 6!!!!!
down, he worked with us for 6 hours finding us the best rates he deserves every star if it was 6 stars i would’ve rated him 6!!!!!
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by twinflame
Other Employees Tagged:
Roger Hof, Miles Martin
Aug 28, 2025 -
Carvision.com - Maple Shade responded
Wow, thank you so much for this amazing feedback! We’re thrilled to hear that Roger went above and beyond, dedicating six hours to help you find the best rates and making your experience outstanding. He truly deserves every star—and we’ll be sure to pass along your incredible praise to him. Your satisfaction means the world to us, and we’re so glad Roger could make such a positive impact. Thanks again for choosing CarVision!
The sales assoc.
shi,was great also the lead Penny. My experience was better than I expected. There was delay in my satisfaction as the car I wanted was the car I got
shi,was great also the lead Penny. My experience was better than I expected. There was delay in my satisfaction as the car I wanted was the car I got. I felt like part of the team because that’s how the entire atmosphere was set. Getting to know me the person, not the buyer was key. Shi was informative and educational,,, she is a people person for real.
Thank you so much.
Sincerely,
Omar Nelson
2022 Dodge Charger 📣
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by Nelsonomar31
May 08, 2025 -
Carvision.com - Maple Shade responded
Thank you so much for your wonderful feedback! We're thrilled to hear that both Shi and Penny made your experience better than expected. We pride ourselves on creating an atmosphere where customers feel like part of the team, and it’s great to know that Shi’s informative and personable approach made a positive impact. Getting to know you as a person, not just a buyer, is something we truly value. We’re so glad you found the perfect car, and we look forward to assisting you again in the future. Thanks for choosing CarVision!
Hilda was wonderful to work with.
She was honest and kind the whole way through and made the new car buying process as painless as possible. She kept the vibes positive all throughout
She was honest and kind the whole way through and made the new car buying process as painless as possible. She kept the vibes positive all throughout and I would recommend her to anyone, especially first time buyers!
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by djcue98
Other Employees Tagged:
Hilda Feliz
May 08, 2025 -
Carvision.com - Maple Shade responded
Thank you so much for your wonderful feedback! We’re thrilled to hear that Hilda made your car-buying experience a positive and seamless one. Her honesty, kindness, and ability to keep the vibes positive are exactly what we aim for at CarVision. We truly appreciate your recommendation, especially for first-time buyers, and we’ll be sure to share your kind words with her. Thanks again for choosing CarVision, and we’re here anytime you need us!
Came here looking for a car after going to multiple
different places. We were given very good service and drove home with a new car same day. Everyone was very friendly and helpful.
different places. We were given very good service and drove home with a new car same day. Everyone was very friendly and helpful.
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by Bcmgcortes
Other Employees Tagged:
Hilda Feliz
May 08, 2025 -
Carvision.com - Maple Shade responded
Thank you so much for sharing your experience! We’re thrilled to hear that you found the perfect car with us after visiting multiple places. It’s great to know that our team provided friendly and helpful service, making your car-buying experience smooth and enjoyable. We hope you’re loving your new car and look forward to assisting you again in the future. Thanks for choosing CarVision!
Hilda was outstanding and outstanding is an
understatement!!! Professional and super pleasant!!! Awesome. A welcome experience I would recommend Hilda and Carvision of NJ. To anyone.
understatement!!! Professional and super pleasant!!! Awesome. A welcome experience I would recommend Hilda and Carvision of NJ. To anyone.
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by Tersal1966
Other Employees Tagged:
Hilda Feliz
May 02, 2025 -
Carvision.com - Maple Shade responded
Wow, thank you for the amazing feedback! We’re beyond thrilled to hear that Hilda was outstanding—your kind words mean so much. It’s fantastic to know that her professionalism and pleasant demeanor made your experience truly special. We’ll be sure to pass along your high praise to Hilda. Thank you for recommending both her and Carvision of NJ to others. If you ever need anything else, don’t hesitate to reach out. We look forward to assisting you again!
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