Keith Slaught | Page 2

Horrible, waited 2 hrs past appt. the mechanics rawhide my truck, manager never called back when I left a msg. The mechanic didn’t know we had telematics in the truck(monitors speed, throttle etc) and he t my truck, manager never called back when I left a msg. The mechanic didn’t know we had telematics in the truck(monitors speed, throttle etc) and he took another mechanic on test ride for a alignment! It’s a one person deal(ex shop manager for Mercedes) and told me the hard accelerations were from traffic and the redline rpm was due to my clutch felt weird. It’s a brand new clutch, diesel truck and to top it al off… the truck still pulls to the right! Will escalate the case since the management here is non existent. I’ve called two times and not calling again. Yvette(service advisor) or whatever her name is and the mechanic just made excuses for their actions when I explained I watched the whole deal when they left the lot, have the text alerts for when they were racing my truck(it’s not stock and pretty quick). Denied it all till I showed them. Also, my wife and sister in law were at a house behind the dealer and seen them driving like idiots. Guess we will see how far this goes. Unacceptable at any dealership. More

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