Kelly Hartung | Page 8

There was a Bit of a communication problem midway through but that got resolved in the end. but that got resolved in the end. More

by ekelly1632 Verified Customer Verified Customer

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Used the dealership for emergency service during a work visit to the area. Service manager, Kelly was great for everything that was within her power, including getting my vehicle in earlier than my appoint visit to the area. Service manager, Kelly was great for everything that was within her power, including getting my vehicle in earlier than my appointment. It was a little disappointing that they wouldn't offer a diagnosis based off OBD codes I was able to provide and I had to pay a few hundred dollars for a full diagnostic test to confirm what was assumed. I'm sure it's corporate policy but disappointed nonetheless. Sales also offered $0 on a trade so I ended up purchasing elsewhere (and got a few hundred for trade) when I would have likely made a very quick purchase here had even a small offer been made. Dealership did shuttle me to my hotel while awaiting the diagnosis and allowed me to store the vehicle overnight. They did, however, leave me waiting without dispatching someone to pick me up the next morning for over an hour after my request. Kelly called me back shortly after I left her a voicemail and had someone on the road in less than 5 minutes after we connected. More

by F.LizardKing Verified Customer Verified Customer

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Kelly did a great job. She answered our questions,was very polite and I could see she was skilled in the position she held. She answered our questions,was very polite and I could see she was skilled in the position she held. More

by EILEENM0 Verified Customer Verified Customer

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The entire process of applying and buying my vehicle was amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman wh amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman who went through the warranties with me. The 3rd day I had the vehicle I ended up bringing it in due to shaking when slowing down. They ended up replacing all 4 rotors and the rear brake pads. Fast forward 2 weeks later, I bring my vehicle in because the brakes are squealing, they look at it and say everything is fine that the pads are "seeding" to the rotors. Fast forward 2 and half weeks after bringing it in, my pads are still squealing (worse than before) the new rotors already have grooves dug into them (in the front, not the back) and my caliper is sticking from time to time. So I bring my car back in, asking that the front pads be replaced as they should of been replaced when all rotors and rear pads were replaced. The service manager at Nissan (Ed) was a complete xxxxx from the time I dropped my vehicle off and picked up, telling me that I am wrong that the new rotors having grooves in them is "normal" At one point he even told my dad and I to "Google" it. So I infact did Google it, and NO ROTORS THAT ARE A MONTH OLD SHOULD NOT ALREADY BE GROOVED AS THAT SHOWS SIGNS OF WEAR. I will never be bringing my vehicle back to the Nissan service center, I refuse to deal with Ed. He belittled me and basically told me that I was dumb and didn't know what I was talking about, argued that nothing was wrong with the brakes and sent me on my way. My brakes are still squealing and now my caliper is sticking from time to time. I don't understand why the front pads weren't changed with the rest of the stuff. Now I will be replacing the pads on my own and figuring out what is wrong with my calipers. This has been everything but a "ONEderful" experience. This is my first time buying a nice new vehicle, this is something that meant a lot to me, for service to make this a horrible experience. My vehicle is still under the 3mm warranty as well, that Ed was trying to say I didn't have. My vehicle will only be going to the Chrysler Dodge Jeep Ram service center from here on out. I don't even want to bring my vehicle back to one automotive ever, but I pay for oil changes and tire rotation with my monthly payment. More

by Alexis Verified Customer Verified Customer

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This dealership made having an oil change the most convenient and trustworthy experience I've ever had. convenient and trustworthy experience I've ever had. More

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Friendly and courteous staff. Very clean facility. Went in for an oil change and tire rotation I was in and out within an hour and didn’t try to sell me extra services which I app Very clean facility. Went in for an oil change and tire rotation I was in and out within an hour and didn’t try to sell me extra services which I appreciated. Will be back for future services. Thank you EC Nissan More

by csleep4s Verified Customer Verified Customer

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They worked our new vehicle in over a couple days! ! We were very happy they did all the extra devices BEFORE we took ownership ! We were very happy they did all the extra devices BEFORE we took ownership More

by Jan Moe in Verified Customer Verified Customer

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The people are very easy to work with. Kelly explained to me what was done with my vehicle and I will no doubt be back for whatever needs to be done. Kelly explained to me what was done with my vehicle and I will no doubt be back for whatever needs to be done. More

by tparr1126 Verified Customer Verified Customer

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Kelly was awesome and very knowledgeable thank you Kelly for making it a non stressful repair Kelly is outstanding and valuable i would think to the service department for making it a non stressful repair Kelly is outstanding and valuable i would think to the service department More

by tazmor01 Verified Customer Verified Customer

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Everything went well fast service curtious and polite staff. Will recommend your place of business. staff. Will recommend your place of business. More

by jhswenson Verified Customer Verified Customer

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