Kelly Hines

This is by far the worst dealership I have ever dealt with in my entire life. Worst customer service, terrible quality work and they have no idea how to call you back after leaving a voice mail with 3 di with in my entire life. Worst customer service, terrible quality work and they have no idea how to call you back after leaving a voice mail with 3 different managers voicemails. This all started when I bought a 2023 Denali 2500hd Duramax. They asked me if I wanted to add paint protection film and undercoating rust protection spray and I stated I had it customized on my truck and I had a guy that could do it up where I live and he called the manager over to meet me and talk about how I wanted it all installed and they tried to over charge me right off the bat and I said I could do all this for cheaper from my guy that does an outstanding job. They also said they could do the truck all on a Friday and finish it on a Saturday. and then they ended up keeping it for 3 days right off the bat. So, after it was done and I came and got it there was a torrential downpour at the time so I didn't get to inspect the truck till I got home that evening and I noticed that the paint protection film was all messed up and installed extremely poorly. it was peeling off my bumper already, hood scoop, driver side panel as well as they only did a 1/3 of my tailgate and didn't do what I paid them to do on it. On top of that I had them take off my bug shield so they could wrap the film like it’s supposed to be on my hood, and they put a bunch of dents on the front right side of my hood. and as far as the undercoating spray I am looking at and they missed parts on the bottom of my truck. It was the worst work I’ve ever seen. I was very angry because they really talked up their "quality work" and the manager said he inspected everything to make sure it went out good at the time I signed up for this. Well clearly my truck was never inspected by anyone because this truck should have never left the shop looking like this in the beginning. This is downright pathetic. So, they told me to come in and just drop off the truck whenever I have time. So, I called the detail manager and the service manager and left them voice mails on Tuesday (11/14/23) saying that I had a chance to bring in my truck on Friday(11/17/23). I also left another manager a voicemail on (11/16/23) as well as calling my salesman Tyler in the morning of (11/16/23) so who said he was going to the get the bottom of this and get this straightened out right away and not one person from the dealership has called me back. I don’t think anyone there knows how to use a phone or check their voicemails. Clearly, they don’t give a xxxx about customer service at all. Very unprofessional. I have been way too patient through this and none of this should have happened in the beginning anyway. I would not recommend this dealership to anyone. Once they make their sale, they could care less about you. More

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I moved to the area about 6 months ago and used the service center a few times. Everything was fine. Two weeks ago we took my daughter’s car in for a check engine light. She was given an estimate of $ service center a few times. Everything was fine. Two weeks ago we took my daughter’s car in for a check engine light. She was given an estimate of $2,100 to fix everything (sensors, wheel bearing, transmission flush). It was a tough decision because the car is only worth $3,000 but she didn’t want a car payment. She got the car repaired. We picked up the car and the check engine light came on 2 blocks from Morrie’s. So we went back. Now we need a new transmission! The “deal” was for an additional $1700. If the original estimate had been $3,900 we would have never done the repairs and she would have bought a new car. Morrie’s STOLE $2,100 from my daughter. She was robbed of $2,100 and has a car with a bad transmission. I have been a loyal GM customer for over 30 years because I have always been treated fairly. Morrie’s demonstrated that making money is more important than taking care of a loyal customer. When I replace my Silverado High Country it will not be Chevrolet More

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I had a great experience from the beginning to the end. I would recommend Morries very highly. I would recommend Morries very highly. More

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The sales men ok but the one on the office I hated he don’t give what clem ofer me don’t give what clem ofer me More

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I had a great expirience buying my truck at Morries,I will definitely buy my next truck from them. will definitely buy my next truck from them. More

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Clem helped us through all the steps to update all our fleet vehicles. He did an amazing job and was able to get what we wanted and needed! When the time comes to updated our fleet again, we will be goin fleet vehicles. He did an amazing job and was able to get what we wanted and needed! When the time comes to updated our fleet again, we will be going to Morrie's Forest Lake Chevrolet and Clem! Thanks for all your hard work! More

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Clem is the best he is a no nonsense sales person. Didn’t try to sell me anything extra asked what I wanted and delivered thank you Clem we will be back Didn’t try to sell me anything extra asked what I wanted and delivered thank you Clem we will be back More

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Everything was awesome, Kim was very easy to deal with and fixed the problem in a just a day . and fixed the problem in a just a day . More

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Very personalized service that makes me feel confident. I would never want to go anywhere else and I truly wish they were still a Cadillac dealership. Kim and Kelly are my favorite in service and Clem in I would never want to go anywhere else and I truly wish they were still a Cadillac dealership. Kim and Kelly are my favorite in service and Clem in sales! More

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Fast, friendly and courteous service. The service performed on my vehicle was completed promptly and professionally. The service performed on my vehicle was completed promptly and professionally. More

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