Kelsey Kincaide
Kelsey Kincaide at Luther Mazda of Kansas City

Kelsey Kincaide

Service Advisor

Luther Mazda of Kansas City

13900 Washington Street
Kansas City, MO 64145

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4.2
6 Reviews
4.2

6 Reviews

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6 Reviews of Kelsey Kincaide

October 26, 2026

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I went in for an oil change tire rotation. They did not rotate the tires. When I asked, they said it was because the front had more tread and they thought it was better to keep them there. The More

by Johnjeter7
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Workmanship
Service Time
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Recommend Dealer
No
Oct 26, 2026

Luther Mazda of Kansas City responded

John, I apologize for the miscommunication regarding your tire rotation and understand how this could have been frustrating. Please allow me to address this issue by contacting me directly. I appreciate your business and want to ensure that all of your experiences with us are positive. Thank you for bringing this to my attention. - Bryant Rittmiller - Service Manager - 816-623-7262

October 11, 2026

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Good experience at Luther Mazda! Kelsey was very knowledgeable about Mazda and helpful with questions. More

by KC
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Workmanship
Service Time
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Recommend Dealer
Yes
Oct 11, 2026

Luther Mazda of Kansas City responded

We're glad Kelsey was knowledgeable and helpful throughout the process, KC! Thank you for choosing Luther Mazda of Kansas City and for sharing your feedback. See you next time!

October 02, 2026

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Kelsey is always pleasant, calm and knowledgrable. Love the review videos by mechanics, they explain every step of the way. More

by elena.kosiborod
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2026

Luther Mazda of Kansas City responded

Hi Elena, thank you for choosing Luther Mazda of Kansas City and for sharing your experience with Kelsey and our team. We look forward to serving you again.

September 25, 2026

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Making the appointment to get my car serviced was a bit of a headache.. it took two calls and over 10 minutes to make the appointment.. while there, the coffee machine was broken, but the actual service More

by Elana Davidson
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 28, 2026

Luther Mazda of Kansas City responded

Elana, we're glad to know the service was quick, but we apologize for the inconvenience with the appointment process and the issue with your headlights. We'd like to help you sort that out. Please get in touch so we can assist you further. Thank you, Bryant Rittmiller - Service Manager - 816-623-7262

September 06, 2026

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I have been going to this dealership since I've had my 3. I trust my Luther Mazda team!!! More

by doctari68
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Xander Milburn, Bryant Rittmiller , Greg Bolton

Sep 06, 2026

Luther Mazda of Kansas City responded

All of us at Luther Mazda of Kansas City appreciate your great review, thank you!

September 04, 2026

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Great work very nice and helpful staff very accommodating on date and time when I need my car services More

by vividdings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Xander Milburn, Bryant Rittmiller , Greg Bolton

Sep 04, 2026

Luther Mazda of Kansas City responded

We're grateful for your kind words! It's wonderful to know you felt supported by our accommodating staff. Thank you for your business and support from all of us at Luther Mazda of Kansas City. Safe travels!

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