Kelvin Boatey

Excellent service. Answered all my questions and helped me with the process buying from a different state Answered all my questions and helped me with the process buying from a different state More

by IHUGO Verified Customer Verified Customer

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I am leaving this review to accurately document my experience with Corwin Toyota in Colorado Springs. I purchased a used 2016 Ford Explorer from this dealership. The vehicle drove for three days befor experience with Corwin Toyota in Colorado Springs. I purchased a used 2016 Ford Explorer from this dealership. The vehicle drove for three days before becoming completely undriveable and has remained at a Ford dealership service center since then. The vehicle has presented multiple major mechanical and electrical failures, including: • Transmission issues • Engine performance issues • Multiple system codes • Electrical system faults requiring an engine wiring harness replacement As of today, I have paid approximately $4,000 out-of-pocket for repairs, with an additional $1,600 repair estimate pending, not including the cost of a rental vehicle required due to the Explorer being inoperable. I also purchased the premium extended coverage package through Corwin. Every repair claim submitted has been denied, and the warranty has paid $0 toward any repairs. I have made numerous attempts to contact the dealership, specifically the Kelvin Boatey, the representative who facilitated the sale. Despite initial acknowledgment and a statement that the situation would be looked into, I have received no further communication or follow-up. I acknowledge that the vehicle was sold as-is. However, service records obtained directly from Phil Long Ford show that the same symptoms existed prior to my purchase, and the vehicle had already been sent out for diagnosis related to these issues. This indicates that Corwin had knowledge of the vehicle’s condition before the sale. While my initial sales interaction was courteous and professional, the overall handling of this situation, particularly the lack of communication and refusal to engage in any resolution, has been disappointing. I am documenting this experience publicly to ensure transparency and to encourage better consumer communication practices in the future. More

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Justin was excellent to work with. No high pressure sales tactics, super efficient, excellent communicator, and follow up was great. No high pressure sales tactics, super efficient, excellent communicator, and follow up was great. More

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Great experience buying my car. Everyone was quite accommodating throughout. The salesman could have been more knowledgeable about the operational details of the vehicle but other Everyone was quite accommodating throughout. The salesman could have been more knowledgeable about the operational details of the vehicle but otherwise the experience was great. More

by MBENKATES Verified Customer Verified Customer

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Landon was very professional and made the purchase as simple as possible. He is a great asset! simple as possible. He is a great asset! More

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Large section of vehicles. Reasonable pricing, and transparency. Fast and efficient dealership processes. Very pleased with my purchase. Reasonable pricing, and transparency. Fast and efficient dealership processes. Very pleased with my purchase. More

by STAMM.VICTORIA16 Verified Customer Verified Customer

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Kelvin and Nick were amazing. There was a manager there that did make back handed compliments. But Nick and kelvin made the purchase worth it There was a manager there that did make back handed compliments. But Nick and kelvin made the purchase worth it More

by CHARLES_R_BISHOP Verified Customer Verified Customer

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Working with Corwin Toyota was a pleasant experience. Everyone knew their job responsibilities and were easy to work with. Everyone knew their job responsibilities and were easy to work with. More

by NOSREDNAEVAD Verified Customer Verified Customer

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During my recent vehicle purchase, I was assured that the offer for my trade-in vehicle represented the maximum possible value, with the dealership reportedly making a minimal profit on the transaction. Howe offer for my trade-in vehicle represented the maximum possible value, with the dealership reportedly making a minimal profit on the transaction. However, a review of their used vehicle inventory a few days later revealed that my former trade-in was priced $8000 above the amount I received. It is very disheartening to see as someone who has given this dealership so much business over the years. More

by JKY413 Verified Customer Verified Customer

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Enjoyed my interaction with sales staff at Corwin; everyone was very helpful in our selection and purchase. everyone was very helpful in our selection and purchase. More

by BRIANSUNDERWOOD Verified Customer Verified Customer

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