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Kendra Downey
Kendra Downey at City Limits Nissan

Kendra Downey

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

Contact Me
4.9
35 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

8 yrs, 6 mos

Languages Spoken

English English

4.9

35 Reviews

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35 Reviews of Kendra Downey

June 12, 2025

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Employee Rating

Nice facilities and professional service done in a timely manner. I found my new dealer 👍 More

by s7thans
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Recommend Dealer
Yes
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Jun 12, 2025

City Limits Nissan responded

We are so glad to hear you had a great visit with the service team and appreciate you taking the time out of your day to tell us about it! If you need anything at all please reach out at 512-444-1400 and we'd be more than happy to help. Thank you, Jason Laguna General Manager

June 12, 2025

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Friendly service, nice sitting room, and quick car service. Kendra was very nice and had great customer service. I was there at 7am and she had a smile and was a pleasure to deal with. More

by bertha1912
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

City Limits Nissan responded

Thank you so much for your kind words, we will be sure to pass them along and we look forward to the next opportunity to provide you with top notch service! Here's to many more happy miles, thanks again and have a great weekend! Thank you, Jason Laguna General Manager

June 09, 2025

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They are really good ,and we are really happy with the service and attention we received More

by CARLOS_HURTADO55
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Recommend Dealer
Yes
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Jun 09, 2025

City Limits Nissan responded

Thank you so much for taking the time to leave us a review, we look forward to being of service to you again soon and hope you have a great week! Thank you, Jason Laguna General Manager

June 08, 2025

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Great service advisor, very helpful and nice. She made the experience smooth and truly cares about her job. You need more like her! Also wait time was amazing! More

by emilyhope2
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 09, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with your feedback! We will touch base with you shortly to ensure that you are satisfied with your visit and to work towards a resolution with you if not. Thanks again and we will talk to you soon! Jason Laguna General Manager

May 31, 2025

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I couldn’t be happier with City Limits Nissan. Everything was exceptional from start to finish. The quality of work was excellent, and everyone went the extra mile to make sure I had a good expe More

by budagibert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

City Limits Nissan responded

Thank you so much for your kind review, we appreciate the opportunity to earn your business and look forward to providing you with many more happy miles! If you need anything at all please don't hesitate to reach out. Thanks again and have a great week! Thank you, Jason Laguna General Manager

May 31, 2025

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Great customer service! She is friendly, accommodating, and efficient. Very attentive and goes above and beyond. More

by J.RDZ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

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Jun 02, 2025

City Limits Nissan responded

We are happy to hear the Service team took great care of you and will pass your comments along! Thank you for taking the time out of your day to tell us about your visit, and we hope to see you again soon! Thank you, Jason Laguna General Manager

Jun 04, 2025

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

May 28, 2025

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Employee Rating

Kendra was very attentive and polite and took care of my issues. It was a quick and smooth experience. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2025

City Limits Nissan responded

We are happy to hear you were well taken care of during your recent service visit and we hope to provide you with many more happy miles! Let us know if there's anything else we can do for you, and have a great weekend! Thank you, Jason Laguna General Manager

May 30, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2025

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Employee Rating

Kendra was excellent getting us in for an oil change. She's friendly and knowledgeable. We had to wait longer than expected to check out because of how many other people were checking in. This doesn't se More

by MR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your review, we will use this feedback to refine our efforts going forward. If you need anything at all, please don't hesitate to reach out and we'd be happy to help! Thank you, Jason Laguna General Manager

May 26, 2025

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I always get excellent service here. Thanks for everything you do. See you next time. More

by ANNPHIPPS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 26, 2025

City Limits Nissan responded

We are so happy to hear you had a great service visit, thank you for providing us with a review and for the opportunity to earn your business! If you need anything at all please don't hesitate to contact us! Thank you, Jason Laguna General Manager

May 17, 2025

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Employee Rating

Very good experience, very nice waiting area, friendly staff. I will go again for service. Thank you very much. More

by abeeromar76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez , Eric Hernandez

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May 17, 2025

City Limits Nissan responded

We are happy to hear you had a pleasant Service visit with us, thank you for taking the time to leave us a review and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

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