Kendra Downey
Kendra Downey at City Limits Nissan
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Kendra Downey

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.7
18 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

8 yrs, 5 mos

Languages Spoken

English English

4.7

18 Reviews

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18 Reviews of Kendra Downey

May 01, 2025

Dealership Rating
Employee Rating

Had my car serviced and I was sent a report that everything was good and it wasn’t so it makes wonder if they really change my oil and rotated and balanced my tires I end up having to take it back b More

by pjmacias72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Carlos

May 01, 2025

City Limits Nissan responded

I am sorry to hear you had to make two visits to our service department, we do a thorough vehicle inspection on video for you and send recommendations based on our findings. We want you to have peace of mind and trust in our service department, so if you did not receive that video I would be happy to get with the service team to send it over to you now. When your battery was tested during the inspection, it did not show as needing to be replaced or we would have recommended that service to you. However, as the temperature and weather fluctuates that can change rather quickly. Please reach out to us at 512-444-1400 at your convenience if you'd like additional information or to have us send you the inspection video, we would love the opportunity to reestablish your faith in our team! Thank you, Jason Laguna General Manager

April 06, 2025

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Employee Rating

Great service representative when taking my information and attentive to my car needs. Thank you Kendra for listening to the customer. More

by XMIRELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2025

City Limits Nissan responded

Thank you for taking the time to tell us about your service visit, we appreciate it and will be sure to pass your comments along to the team! If you need anything at all please don't hesitate to reach out, thanks again and have a great week! Jason Laguna General Manager

March 31, 2025

Dealership Rating
Employee Rating

Customer service is great. Love the communication via email and text and phone!Everyone was great More

by torresm_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Hernandez

Mar 31, 2025

City Limits Nissan responded

We're so happy to hear you had a great visit with our Service team, and appreciate you taking the time out of your day to share with us! If you need anything at all, please contact us at 512-444-1400 and we'd be happy to help! Thank you, Jason Laguna General Manager

March 31, 2025

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Overall the experience with Mr. Cooper Owen was good. He was respectful, kind, and caring. We appreciate the assistance and the care that was shown. Big thanks to Kendra Downey as w More

by margaritas0215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oswaldo Ramirez, Cooper Owen

Mar 31, 2025

City Limits Nissan responded

We are so happy to hear you had a great visit with our team, we will be sure to pass your comments along and look forward to providing you with many more happy miles! Welcome to the City Limits Nissan family, and have a great week! Thank you, Jason Laguna General Manager

March 28, 2025

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Employee Rating

My vehicle was under warranty when i had it towed to dealer. Tow bill was $310. I owned the vehicle out right. Had blue title in hand. While the vehicle was being worked on , under warranty, I sold the More

by mdblevins2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 28, 2025

City Limits Nissan responded

Thank you for providing us with this feedback, I will look into this and touch base with you shortly. In the meantime if you'd like to provide any additional information please reach out to us at 512-444-1400. Thank you, Jason Laguna General Manager

March 27, 2025

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Employee Rating

Eric was very professional and kind. He still took care of me despite his absence on actual day of service. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Carlos, Eric Hernandez

Mar 28, 2025

City Limits Nissan responded

We are so happy to hear the Service team took great care of you and will be sure to pass your comments along! Thank you for taking the time to tell us about your visit, we look forward to the next one! Thank you, Jason Laguna General Manager

March 26, 2025

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Employee Rating

Beautiful Staff and Dealership. Will always work their hardest to take care of you and make sure you're good to go More

by SATRICHARDS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 27, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us with your kind review, we appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

Mar 28, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2025

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Employee Rating

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

February 23, 2025

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Employee Rating

City Limits Nissan was not able to identify why my 2023 Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I ca More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Carlos

Feb 24, 2025

City Limits Nissan responded

I am sorry that we were unable to identify an issue with your vehicle, we ran every diagnostic available to ensure there were no malfunctions and to look for an underlying cause if there were. We pride ourselves on customer satisfaction and try to go above and beyond for our guests, so we regret that you did not have a good experience with us. If there is anything we can do for you in the future, please don't hesitate to reach out. Thank you, Jason Laguna General Manager

February 03, 2025

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Employee Rating

Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job More

by CADENAJUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

City Limits Nissan responded

Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day! Jason Laguna General Manager

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